Guten Tag, einmal das Szenario: Wir setzen fast ausschließlich Android Geräte ein - vorzugsweise Samsungs S-Serie. Aktuell verwenden wir auf den Geräten zum senden und Empfangen von E-Mails die App Secure E-Mail. Leider ist diese App oft nicht…

Hello Together, i have the issue that i cant register new Devices to Sophos Mobile Controle. I can register the Phone via LDAP and No LDAP and the Device show up on the Device List. The only change today was that i renew the APNs. Example: …

Hi, Is there a way to update all iOS devices to the same version. (iOS 14.8) even though iOS 15 is available? I know we can do this on each individual device. but is there a way to do this for a group? -> Update to 14.8 ( not the latest update) …

Hi, we figured out severe problems with the update of the ‚Installed Apps‘ listing after installing or uninstalling apps. We have an app in use which gets some updates during development, sometimes we switch between the productive and the development…

Hello Everyone, we recently face an issue, which costs us alot of time and nerves and I can not really find a fix or the cause of the problem. I hope that someone in the community might have already faced the issue and knows a fix. When a user…

Is it possible to add WhatsApp Business to the list of available Apps for iOS and Android and to restrict access only to the managed contacts? Basically so that WhatsApp Business can be installed without any private contacts showing up in the app. We…

Dear Sir or Madams, when I try to add a iOS (iPhone7) device in our Sophos MDM I get on the SMC App following error: "Activation failed. Undefined error" when trying to activate device" When I view the SMC APP logs I get a: getStatusUrlList: no 'SmcAppUrl…

Hi there, so I have deployed a Kiosk Mode policy on some Android Enterprise Devices, fully managed. I first created a Android Enterprise Device Policy then enrolled some brand new android devices at initial setup, as per the instructions. it went well…

Hi there, I want to use fingerprint authentication for my Sophos container on my Samsung Galaxy Note 4 (Android 6.0.1) but I can't find any option in the Sophos Email app to activate this feature. The applied Sophos container policy allows fingerprint…

Hello, we have an SMC Server 8.1.3 (rev 13931) (Windows Server 2012 R2). Now i have the problem that the "Sophos Mobile Control Stop and / or Start" Task don't work correctly and the server is not running after the schaduled reboot at 4am. I think…

Brauche ich bei Sophos mobile Control und android for work zwingend ein G-Suite Account. um apps installieren zu können? Ich bekomme immer die Fehlermeldung : Gerät hat ein Arbeitsprofil, aber das Google-Konto ist unbekannt. …

Hello, we have a problem on multiple devices. The SMC-App shows an compliance violation. In details is shown that the SMC-App has no locaton permission. After tap on "fix" there is only a notice that we should go to settings > privacy > location…

Hi, this was one of the features i have placed in new ideas many moons ago, happy to see we now have options but i have a question about it, how can you manage date usage? A. there is a policy to disable data usage for managed apps. B. there is…

Hello Community, does anyone know the "ID" for the Apple Files App? com.apple.files? Best regards

Hello, i'm trying to set two different background pictures. One for home- and one for lockscreen. In profiles i can only set one picture in the "Background"-Settings and a second configuration for Background is not available. Two pictures can't be…

Hi, I have question about how to remove Google account on Sophos Mobile Control enrolled devices. When i go to accounts (Device Settings) and try to remove Google account I get an error message somethig like this "Administrator do not allow to do this…

Wie kann man die app vor das deinstallieren von normalen Usern schützen?

Hello, I am in the process of converting our device profiles to container policies when it comes to email. All email authentication is certificate based and thus requires no alphanumeric password. When you first start up the secure email app, it prompts…

Hallo zusammen, ich habe eine Problem beim Update der Mobile Control von Version 7.0.10 auf Version 7.1.4. Die Installation läuft bis zur Migration der Datenbank problemlos durch und schlägt dann fehl. Vorherige Updates konnten alle Problemlos abgeschlossen…

Hi, Wir verwenden die Samsung Knox-Registrierung (Samsung Mobile Enrollment) zur Bereitstellung von Samsung-Geräten mit dem Sophos Central Mobile Controll. Bei der Einrichtung von Samsung Mobile Enrollment werde ich nach einem MDM Server URI gefragt…

I need to upgrade to SMC 7 but my server is still running 5.0.8. I've found the documentation to upgrade to SMC 6.0. It says that first I must submit a request for an SSL certificate by running the SMC SSL Certificate Wizard. However when I run this,…

I am working on reconfiguring our SMC environment for our new tablet devices. The SSP's for the enrollment of the new tablet devices and the excisting smartphones are different. I would like to add the option in the enrollment process to enroll it as…

Hey! Here a german screenshot from an iPhone: I mean the second one "Letzte SMC-Synchronisierung", how can i do this synchronisation? The first one is easy. "MDM-....:" can be triggerd in the SMC App on the device and on the backend of SMC with "update…

Hi, I have 63 Tablets Samsung configured On Sophos Mobile Control Advanced as a service. Now I have 15 units on Not managed status. I do not know if the user is cappable to turn this option on and off or is the system itself changing it If the user…

I am running SMC 6.0.5 server (On Premise), we have aprox 100 handsets in the business, about 85% Androids, then some iOS and WinPhone. This was set up by a consultant last Autumn, and I have been asked to look at making sure all phones are connected…