Sophos MDM and Lightspeed Smart Relay Agent Hi, Anyone else deployed Lightspeed Relay Smart Agent using Sophos MDM please? - Made sure iPad users and email addresses are in both Sophos and LS Portal - Added App and configured parameters, deployed…

Hello, For the past week or so I've been playing around and understanding the functionality of SMC, and I wanted to know if there is a way to automatically enrol Windows devices upon joining the Domain, or running a startup script of some sort. Not…

Guten Tag, einmal das Szenario: Wir setzen fast ausschließlich Android Geräte ein - vorzugsweise Samsungs S-Serie. Aktuell verwenden wir auf den Geräten zum senden und Empfangen von E-Mails die App Secure E-Mail. Leider ist diese App oft nicht…

Hello Together, i have the issue that i cant register new Devices to Sophos Mobile Controle. I can register the Phone via LDAP and No LDAP and the Device show up on the Device List. The only change today was that i renew the APNs. Example: …

Hi, Is there a way to update all iOS devices to the same version. (iOS 14.8) even though iOS 15 is available? I know we can do this on each individual device. but is there a way to do this for a group? -> Update to 14.8 ( not the latest update) …

Hi, we figured out severe problems with the update of the ‚Installed Apps‘ listing after installing or uninstalling apps. We have an app in use which gets some updates during development, sometimes we switch between the productive and the development…

Hello Everyone, we recently face an issue, which costs us alot of time and nerves and I can not really find a fix or the cause of the problem. I hope that someone in the community might have already faced the issue and knows a fix. When a user…

Hi, We have SMC on prem, we already have few IOS devices. Devices were added and we were able to transfer Device Policy trough task bundle. Yesterday we tried adding new IOS device, but we cant assign Device policy to user trough Add device wizard…

Is it possible to add WhatsApp Business to the list of available Apps for iOS and Android and to restrict access only to the managed contacts? Basically so that WhatsApp Business can be installed without any private contacts showing up in the app. We…

Dear Sir or Madams, when I try to add a iOS (iPhone7) device in our Sophos MDM I get on the SMC App following error: "Activation failed. Undefined error" when trying to activate device" When I view the SMC APP logs I get a: getStatusUrlList: no 'SmcAppUrl…

Hello, after SSL renew we´ve problems with Samsung Galaxy A5 Devices. They are running Android 8.0.0 The SSL Cert is from Sectico (former Comodo) running for 1 Year. All other Devices, iOS, Android 10 are running well after SSL change. Sophos…

Hi there *, currently I have a big problem with the sophos mail client on all IOS Devices in our company. Every device can receive new mails, calender entries and so on... no problem. Only the notification from new news doesn't work. The mail…

Hi there, so I have deployed a Kiosk Mode policy on some Android Enterprise Devices, fully managed. I first created a Android Enterprise Device Policy then enrolled some brand new android devices at initial setup, as per the instructions. it went well…

Hi there, I want to use fingerprint authentication for my Sophos container on my Samsung Galaxy Note 4 (Android 6.0.1) but I can't find any option in the Sophos Email app to activate this feature. The applied Sophos container policy allows fingerprint…

We are having issues enforcing auto-lock on iOS devices. I have verified that Maximum Auto-Lock (in minutes) is set to 3, and Maximum grace period for device lock set at 5 min. Neither of these settings are working. I have included screenshots of the…

Hello, we have an SMC Server 8.1.3 (rev 13931) (Windows Server 2012 R2). Now i have the problem that the "Sophos Mobile Control Stop and / or Start" Task don't work correctly and the server is not running after the schaduled reboot at 4am. I think…

Support, We would like to audit or generate a report that list all the profiles loaded on enrolled devices? I see there are reports for Certificates Expired or Certificate Expiring. There is also a report for app loaded. But I can’t seem to find a…

Hi all, Many thanks for this great community. I am new to Sophos MDM and hoping to roll it out to all ios devices in my school. We have 60 iPads that need to be enrolled. Currently they are setup with Apple configurator, new apps are pushed…

Hi Guys, I have some problems whith Iphone & SMC. It's impossible for me to add an iPhone. After flashing the QRCode it says : "Activation failed. Undefined error" SMC server = 7.1.4 (rev 11838) IOS : 10.3.3 Here is the log file : " | 2018…

HI All, we use thousands of apple devices in our organisation, some are business critical. its hard to keep track of all the devices are they (shouldn't) but do move from department to department leaving a department without the full count of devices…

Brauche ich bei Sophos mobile Control und android for work zwingend ein G-Suite Account. um apps installieren zu können? Ich bekomme immer die Fehlermeldung : Gerät hat ein Arbeitsprofil, aber das Google-Konto ist unbekannt. …

We have successfully done Activation Lock bypasses on devices prior to 8.1.3. However it seems anytime we try now the task completely fails stating : Device not found or invalid Activation Lock bypass code.-100 Completely failed These are DEP devices…

trying to setup a wifi profile, i need to confirm ios Wifi profile for EAP TLS, when i attempt to save it, it errors and asks for a certificate, can anyone tell me where to upload to certificate as there are no upload options on the wifi profile config…

Hello, our SSL certificate expired last week. We have renewed the certificate under system settings SSL and deleted the old one. The new certificate is entered correctly and has an expiration date in 2020. Nevertheless, we receive the following error…

Hey Community, Excerpts below from this KB Article : After an update to iOS 11.3 the mobile device is not able to synchronize with the Sophos Mobile server anymore. When trying to send out a synchronization task, the following error is shown within…