Hi - I had noted requirements of Mobile Central from a few months ago and noticed those have now changed. Today I checked them again and noticed that Android 7.x was dropped from the list, and more importantly Exchange 2013 is mentioned as support is…

Hello to the community, I'am trying to enroll an Android Device with the Work Profile Task Bundle. All is well configure (policies, tasks bundle, self portal, etc). I've already enrolled Android devices as Corporate Full Device. Everyhthing is OK…

Good Evening, We're planning on using Sophos Mobile with one of our clients and were looking at locking/resetting the passwords on remote devices. Reviewing the following documents below: https://docs.sophos.com/esg/smc/8-0/ssp/en-us/webhelp…

Many other MDM's provide a list of variables that are accepted for app profiles/settings. I've not been able to find something similar for Sophos. Examples https://documentation.meraki.com/SM/Profiles_and_Settings/Variables_in_Custom_Apple_Profiles_with_Systems_Manager…

Hi Sophos Community, In the last week I have been getting some "Man in the middle attack" notifications from my devices marked as "High Alert" I've received four and all have similarities in behaviour: All devices are IPhone 8 or IPhone 8 Plus…

Hi Sophos Community, I hope I'm at the right place with my Problem. it is very annoying if some of our IPhone-end-users are changing the video and picture format from "Most Compatible" to "High Efficiency". Especially if they want to work with these pictures…

can anyone advise what this hotfix is please? there is no documentation or release notes on the download portal

Hi All, I wonder if anyone can help, Im not to sure what im doing wrong. I downloaded the example.csv from the mobile devices side. But after filling in the fields and importing them, I get this : Corrupt entries: 1 Then I dont seem to see…

Hello, I am using Sophos MDM as an on-premise server version. I have several mobile devices that are reset to factory settings after an iOS/Android update. Do you have any idea what could be the reason for this? Is this a known issue? I am using…

Afternoon All, I was wondering if for Android devices Sophos is going to implement the "High Priority" update mode for apps? I currently have a customer that is looking for this to solve deployment problems with slow updates. Thanks

Hello, is there a way to have a shared address book on devices? We will have all Android smartphones full enrolled and we want a shared address book managed by IT.

We have set up some new phones and enrolled them using MDM but when they have come to use the outlook app the ability to add a shared mailbox is not available. If we try it on a phone without MDM the feature is visible. Is there a setting to allow the…

Hello Community, We have Android app which we distribute to our customers privately and not uploading to the google play store One of our customer wants to setup Sophos MDM for their organization and they are trying to upload the apk and facing issue…

Greetings, Currently using a Galaxy A7 Lite Tab with Sophos mobile installed. All actions and tasks execute however when attempting to unenroll nothing happens. Any guidance on what to do at this point?

Hello, I got the statement from Sophos via Ticket Support. I opened an Ticket because multiple Devices cant access Phone Number in Central/Mobile . We got no Information from Sophos before. Phone Numer Access is a MDM basic Function. We cant miss…

Hello all, We are early in our Sophos Mobile rollout over the last 2 months with around 20 iPhones currently enrolled in supervised mode through Apple DEP + Apple Business Manager. It seems whenever new app updates are released, our helpdesk is unable…

has anyone else notice this? its caused a problem with devices connecting to wi-fi

Hi community, our iPhones are supported by Apple and managed with Sophos Mobile. We have to replace several old iPhones with new ones but we are not able to clone the phones. Only content like photos and contacts are copied but no installed apps. Apple…

can i pin an app the the home screen when i deploy it?

Hi Community, we need to upload a not published app from our supplier, so we can use them on Android Scanners. We tried in Sophos Mobile and Sophos Central Mobile. In old and new system I can add under "Private Apps", but it never shows up. When you…

Stumbled across this article on Android Police: https://www.androidpolice.com/google-ends-call-recording-apps-accessibility-services/ Is this going to affect the use of Sophos mobile apps in any way? Are we going to be flooded again with permission…

Bonjour Le mot de passe app store est demandé à chaque installation d’une application Je suis sur IOS 12 et sophos mobile central Comment faire pour que les utilisateur puisse installer des applications via SMC sans entrer le password de l’identifiant…

Has anyone had any experience with these two for MDM in an environment running Microsoft 365 Enterprise, would it be more suitable implementing Intune over SMC https://9apps.ooo/ ? Thanks!

Hi folks, I am having a har time trying to figure out if it is possible to turn off Mail Privacy Protection on iOS device. From what I do understand so far, enabling ist will send at least some data over additional servers. Also endusers are confronted…

I am trying to enrol a brand new iPad Pro 3rd Gen to my Companies MDM. This works fine as we have enrolled other iPhones and iPads using the same enrolment settings. I can do all the steps successfully, but after installing the Device Management…