We're using the Intercept X app as successor of the old Sophos Authenticator app. Mostly for VPN access OTP. In that case the users have no issues. Plenty other users now use the app to store dozens of OTPs for a bunch of services. In this case it…

Hello, we have an mobilphone with full managed profil. Now the colleague need the app InShot with In-App purchase. He can install the app but if he want to pay the full version with credit card he get an error that he has no rights for this. It…

Hello, We currently have a strange problem. The Super Admin user does not have the option to create policies for MacOS or Windows in Sophos Central Mobile. However, another user in the admin role can. For example, the option for setup policies is also…

Hi, what is the best way to prevent end users from uninstalling the profiles from Mac OS? Also note that we do not have an Apple Business Manager in Sri Lanka

Hi, what is the best way to push Sophos Endpoint packages to Mac and Windows via Sophos Mobile? How do i convert them into MSI and a Package file? It's a shame that Sophos Mobile does not automatically recognize that you also have an endpoint license…

Dear Community, we are using Apple User Enrollment for iOS. The users want to update the Outlook App enrolled with Apple User Enrollment. But they cannot. Any ideas? How are App Updates pushed with this enrollment type? // English: This functions…

We moved to the cloud with Sophos Mobile Control. (Sophos Central Mobile) We migrated all devices. After we shut down the old server, the synchronization no longer worked correctly. The migration checklist states that you have to leave the old server…

Is there a way in Sophos Central to update Android 10 to Android 11?

I had a user ask me how to put their work app calendar widget on their home screen. Looks like there is no way to do this on the phone or in a policy. After Googling it, it does seem like an option for other MDM solutions - like Intune. When will this…

My migration has been running for a week now. Things were moving fast when I started, but now migration is progressing very slowly. I have 69 iOS devices pending confirmation. So there's a lot that exist in Central and On-Prem. Many of these have a…

A while ago we migrated from SMC on prem to central. Still the search for the phone number seems not to be possible, is this right? Or am I missing a way to search for the phone number? If not, that would be a feature request, since it seems quite strange…

Good morning, iOS devices that have been enrolled in supervised mode have a limitation for the display timeout, which cannot exceed 1 minute. Is it possible to increase this limit, please? Kind Regards, Ibrahim

I have just downloaded the app, to my Android phone, after recommendation from 'Which'. I now have an annoying floating bubble on my home screen & can't fathom how to get rid of it. Can anyone advise how to remove it please?

Hello, Apple use now the Rapid Securty Responses. In Sophos Mobile, the device show the Version 16.4.1. I can not see the RSR Version (a) for the device. When will Sophos show this information? Best Regards Dieter

Hi, New customer here - my mobile module is not loading. Have been getting the below error for two days now.

we are wanting to migrate our on-premise sophos mobile (server ver. 9.7.3) to Sophos Central but we have multiple customers setup with hundreds of devices and users in each. Is it possible to migrate all customers over to Sophos Central? if not is there…

Hello, we have problem updating apple devices. It does not matter if we update with actions -> available updates -> install update or if we use the policy to update. In both cases, the devices start to update, but the updated gets interrupted and abort…

The application asks me every time I use Samsung's game tools (Samsung A53 5G) the authorization to be displayed above the other applications. This permission has already been set but it is requested every time, especially if you lock your phone and the…

Hello to the community, I'am trying to enroll an Android Device with the Work Profile Task Bundle. All is well configure (policies, tasks bundle, self portal, etc). I've already enrolled Android devices as Corporate Full Device. Everyhthing is OK…

Good Evening, We're planning on using Sophos Mobile with one of our clients and were looking at locking/resetting the passwords on remote devices. Reviewing the following documents below: https://docs.sophos.com/esg/smc/8-0/ssp/en-us/webhelp…

Hi Sophos Community, In the last week I have been getting some "Man in the middle attack" notifications from my devices marked as "High Alert" I've received four and all have similarities in behaviour: All devices are IPhone 8 or IPhone 8 Plus…

Hi Sophos Community, I hope I'm at the right place with my Problem. it is very annoying if some of our IPhone-end-users are changing the video and picture format from "Most Compatible" to "High Efficiency". Especially if they want to work with these pictures…

Afternoon All, I was wondering if for Android devices Sophos is going to implement the "High Priority" update mode for apps? I currently have a customer that is looking for this to solve deployment problems with slow updates. Thanks

Hello, is there a way to have a shared address book on devices? We will have all Android smartphones full enrolled and we want a shared address book managed by IT.

Hello Community, We have Android app which we distribute to our customers privately and not uploading to the google play store One of our customer wants to setup Sophos MDM for their organization and they are trying to upload the apk and facing issue…