Hallo zusammen, wir haben vor 2 Wochen die Migration von Sophos Mobile on-prem zu Central gestartet. Hier will ich nur noch den Azure AD Sync nutzen, allerdings bleibt das Feld "Echange-Login" leer, was den Platzhalter %_USERNAME_% füllt. Was problematisch…

Hello, I added a new iOS device to Sophos Central Mobile using the wizard. It always automatically displayed the respective iOS model under "Devices" in the "Model" line. For this new iOS device, it only shows "iPhone, iPad". It is not recognized…

Hello, we have problem updating apple devices. It does not matter if we update with actions -> available updates -> install update or if we use the policy to update. In both cases, the devices start to update, but the updated gets interrupted and abort…

There is a problem while using the Sophos Intercept X for Mobile. I'm using the galaxy s21 ultra, but the push notification doesn't come properly when I use it in power saving mode. To be precise, when updating multiple apps, only one push notification…

Hi, we have one phone where its not possible to install these four apps. On all other phones there is no problem with the installation. All phones are on Android 13 and Enterprise mode. There is no error in Sophos Central with that phone.…

Hey Community, Intercept X for mobile (Android free version)stops responding at random times and pop up box reads "sophos has stopped responding" giving the option to 'wait' or 'close app' and the anti-virus doesn't scan daily as it should sometimes…

Hello, When enrolling iPhones to Apple DEP, I unchecked the "Apple ID" box in iOS set up and also have it set to automatically install SMC App. In doing so, once I booted up the phone with the configuration,I get a notification on the iPhone saying something…

I know it is protecting me, so, why the notification. I need that space for other things I don't know. Put a switch in setting, so we can turn it off. DA!!!!!!

Good morning, Is it right that now sophos has deactivated the real time protection, I saw it in some forums, here I attached a picture with some free android antivirus. Could you please confirm that. Thanks in advance

Good morning, since a couple of weeks ago, I'm experiencing a very annoying issue on all managed (no Android work profile, complete management) Android phones. They reboot with no apparent reason at least once a week, causing colleagues not be reachable…

The application asks me every time I use Samsung's game tools (Samsung A53 5G) the authorization to be displayed above the other applications. This permission has already been set but it is requested every time, especially if you lock your phone and the…

Hey Community, For 3 days Intercept X For Mobile did not scan my device. The last scan logs show were 2/15/2023 @ 12:pm, it did not scan again until 2/18/2023. I've never had this issue before and the scan is set up for daily. I don't understand why…

Hi everyone, we're using Sophos Central and we started testing Sophos Mobile. For the others it's working, but when I try to enroll it to my phone, I'm getting : Failed to configure Sophos Mobile Control. Undefined communication error. What could be…

Hi, we have iphones that are not managed and should only be equipped with the intercept x mobile license. As soon as we want to install the web content filter as a profile, the following error appears: profile installation failed. Unsupervised devices…

Good day, can someone please tell me how can I monitor or limit the data usage for Apps? Wireless and Mobile cell data? We already have a normal Mobile Standard licence and if that requires an aditional licence I am willing to consider that. …

Hello my friends, I use to use Sophos for the years under my smartphone and laptop as well; currently I am wondering that Sophos Intercept X for mobile could not detected the Eicar test under website test Eicar while downloading them and even after…

Hi there, i have a Android Phone with Android Version 11 for testing, its completely managed by Sophos no BYOD. I configured it with Android enterprise. I have Google Managed Appstore activated and added some Apps, also the Sophos Mobile Control…

Hello all, I have been using Sophos EAS on premise for a few years now to allow employees to use Sophos Secure Mail. The last few years I have not encountered any problems when renewing my certificate in the EAS proxy as well as on Exchange. Since the…

Hello, everyone, I have the following problem. We use Sophos Mobile with IOS devices. Now to my problem. I want to distribute a background with a company QR code. If I only distribute this as a lock screen, it will be displayed on the home and lock…

Hi, how do I change that the caller id and spam protection is not greyed out anymore? Phone is in Enterprise Mode, region is Germany. Saw some post on the internet that it might be region locked..? Thanks.

Hello - Asking the community to see if anyone else is having this issue too. It seems like when some of our Android devices have an OS update, mail sync gets messed up and just doesn't sync anymore. We have Exchange 2013, and still are on Mobile on…

you are right. I hadn't assigned the app group. now I have another question, how do I enable the status bar, so that the user sees what % the battery is? because i can enable and disable only notifications and volume.

Hello everyone, when i try to configure Sophos Secure Mail on iOS, the app displays "The app did not recived an Sohpos-Container-Policy.". Is it possible to resolve the problem and how? Thanks for your help!

We are in the process of switching our devices from managed to Android Enterprise. We do not seem to be able to add more then one mailbox to the device. Is this a Sophos Mobile or an Android Enterprise limitation?

Hi, i add device into my trial of sophos mobile. when device is ready and configured, i see that kiosk mode are not applied and for the installed app , i see the status "installation request sent to google", but doesn't happen. Someone can help me with…