• iOS app install/updates fail until initiating Clear VPP cache

    stoomart
    stoomart
    Hello all, We are early in our Sophos Mobile rollout over the last 2 months with around 20 iPhones currently enrolled in supervised mode through Apple DEP + Apple Business Manager. It seems whenever new app updates are released, our helpdesk is unable…
    • over 2 years ago
    • Sophos Mobile
    • Discussions
  • Add device wizard no Task Bundle

    Sophos User6538
    Sophos User6538
    Hi, everyone I have the problem that no task bundle can be seen in the wizard, although one was created for iOS. What do I have to set so that I can also use them here? Screenshot attached Best regards
    • Answered
    • over 2 years ago
    • Sophos Mobile
    • Discussions
  • OEM Config and XML files

    Andrew Mullins
    Andrew Mullins
    is it possible to process OEM config and XML code to push android OS updates to devices?
    • over 2 years ago
    • Sophos Mobile
    • Discussions
  • enrolling android android 11 and android 12 doesn't populate wi-fi mac address in SMC device propertys

    Andrew Mullins
    Andrew Mullins
    has anyone else notice this? its caused a problem with devices connecting to wi-fi
    • Answered
    • over 2 years ago
    • Sophos Mobile
    • Discussions
  • Intercept X for Mobile (iOS) RESTORE Button causes App crash

    Christoph Neudhart
    Christoph Neudhart
    Clicking the RESTORE button in Intercept X for Mobile (Version 9.7.2.5) on iPhone (iOS Version 15.6) causes the App to crash.
    • Answered
    • over 2 years ago
    • Sophos Mobile
    • Discussions
  • Force iOS to update without user interaction?

    Hyujfnr16
    Hyujfnr16
    Hi, I've been using a task bundle to force iOS tablets to update to the latest version, most recently 15.5 to 15.6. When I transfer the task bundle to the iPad, I see a pop up on the iPad screen with three options along the lines of "Install now," or…
    • Answered
    • over 2 years ago
    • Sophos Mobile
    • Discussions
  • How to configure automatically Sophos Interceptx Mobile through Sophos Mobile

    Julllll
    Julllll
    Hello, Is there a way to configure automatically (without user interaction) Sophos InterceptX Mobile when deployed by Sophos Mobile ? Apparently when the app is automatically installed, I need to open it to have the "rules" applied. Any other way…
    • Answered
    • over 2 years ago
    • Sophos Mobile
    • Discussions
  • Location Services

    Jay Nasworthy
    Jay Nasworthy
    Is there a way to remotely enable or disable Location services on Mobile devices? Once enabled / disabled , is there a way to prevent the mobile user from changing that setting?
    • Answered
    • over 2 years ago
    • Sophos Mobile
    • Discussions
  • Confirmation that upgrading to the latest SMC server version does not auto push Android enterprise full device Policies

    Andrew Mullins
    Andrew Mullins
    we have a large number of clinical devices which need manual intervention on the device itself when the Android enterprise policy wifi policy deployed via SMC, these devices are critical to the originations clinical areas. we need to be sure when we…
    • over 2 years ago
    • Sophos Mobile
    • Discussions
  • IOS Container Disable Screenshots

    Pacian Garrett
    Pacian Garrett
    Is it possible to disable screenshots in ca container policy like for the Secure Email on IOS? We have BYOD and I'd prefer to not remove screenshotting entirely on a user's phone.
    • over 2 years ago
    • Sophos Mobile
    • Discussions
  • how to clone iPhone

    Andreas_K
    Andreas_K
    Hi community, our iPhones are supported by Apple and managed with Sophos Mobile. We have to replace several old iPhones with new ones but we are not able to clone the phones. Only content like photos and contacts are copied but no installed apps. Apple…
    • over 2 years ago
    • Sophos Mobile
    • Discussions
  • Sophos secure mail with apple pencil

    Tim Z
    Tim Z
    Good morning, is there a way to use the apple penicl on iPad with the sophos secure email client on iPad OS? Current Setup is an unsupervised device with sophos contrainer apps. The apple pencil will not function in the sophos secure email application…
    • over 2 years ago
    • Sophos Mobile
    • Discussions
  • Android home screen

    Paul Arikian
    Paul Arikian
    can i pin an app the the home screen when i deploy it?
    • Answered
    • over 2 years ago
    • Sophos Mobile
    • Discussions
  • Internal android app upload!?

    Steven Rauwolf
    Steven Rauwolf
    Hi Community, we need to upload a not published app from our supplier, so we can use them on Android Scanners. We tried in Sophos Mobile and Sophos Central Mobile. In old and new system I can add under "Private Apps", but it never shows up. When you…
    • over 2 years ago
    • Sophos Mobile
    • Discussions
  • Enroll iPhone - MDM Profile error + Procedure

    FranKieSixx
    FranKieSixx
    Good afternoon, I'm looking for answers, after weeks of trying and failing. I'm enrolling iPhones, I got them in Apple DEP console and in Sophos. While I enrolled 26 Android phones in less then a week, I keep on having issues trying to prepare 7 iPhones…
    • over 2 years ago
    • Sophos Mobile
    • Discussions
  • Android enterprise - How to use managed configuration for outlook?

    fusscreme
    fusscreme
    I have Android Enterprise set up in Sophos Mobile. How do I use the managed configuration for outlook? We are using Exchange On-Premises (not 365). I have found conflicting answers that it is even possible. Please provide screenshots if you can…
    • Answered
    • over 2 years ago
    • Sophos Mobile
    • Discussions
  • Upgrade Sophos Mobile to Latest version 9.7.,3

    Andrew Mullins
    Andrew Mullins
    Hello, upgrading to this version drops support for android versions 5x and 6x and also iOS 11x also support for device administrator. does this mean that the os versions and enrolment mode will no longer be managed and will loose communication with…
    • Answered
    • over 2 years ago
    • Sophos Mobile
    • Discussions
  • Issues Setting Up Standalone EAS Proxy with Exchange Online in Powershellmode

    Malte Borcherding
    Malte Borcherding
    Hi Guys, i'm in a situation, ehre i have to set up a standalone eas proxy in combination with Exchange Online. the struggel begins, when i try to set up the instance. i prepared the service user as mentioned in the sophos knowledgebase. however, when…
    • Answered
    • over 2 years ago
    • Sophos Mobile
    • Discussions
  • Sophos intercept X android Scanning issue

    Sohan Ray
    Sohan Ray
    Sophos in android doesn't have a proper on install scan methodology. It should scan each and every app regardless of user choice, as soon as it is installed in the device no matter from which source, whether or not it was installed by user or installed…
    • Answered
    • over 2 years ago
    • Sophos Mobile
    • Discussions
  • Sharing of Contacts - IPAD

    Ninjatech1969
    Ninjatech1969
    Hello Boys and Girls, We have 50 plus IPADs we manage via Sophos Central Mobile. We want to be able to share a set of contacts for all our IPAD users. Any ideas on how to tackle this. It appears the built in contact apps is not going to work. I could…
    • Answered
    • over 2 years ago
    • Sophos Mobile
    • Discussions
  • Mot de passe app store obligatoire pour installer une application via SMC

    Jean-Luc FREAL
    Jean-Luc FREAL
    Bonjour Le mot de passe app store est demandé à chaque installation d’une application Je suis sur IOS 12 et sophos mobile central Comment faire pour que les utilisateur puisse installer des applications via SMC sans entrer le password de l’identifiant…
    • Answered
    • over 2 years ago
    • Sophos Mobile
    • Discussions
  • Central Mobile - Android Full Device User Assignment

    Matt Green2
    Matt Green2
    Good afternoon all, Hopefully you can help. We appear to have a strange issue in Central Mobile with Android Full Device Managed devices. Presently all devices had a user assigned that was sync'd with AD. Recently (not sure when) all the Sophos…
    • over 2 years ago
    • Sophos Mobile
    • Discussions
  • Sophos mobile control vs Intune for MDM?

    neager erne
    neager erne
    Has anyone had any experience with these two for MDM in an environment running Microsoft 365 Enterprise, would it be more suitable implementing Intune over SMC https://9apps.ooo/ ? Thanks!
    • Answered
    • over 2 years ago
    • Sophos Mobile
    • Discussions
  • Mobile Protection

    rudra00 boji
    rudra00 boji
    I am looking for some input on Sophos Mobile I have a 12 and 10 y/o who now have iPads for school, we bought them not the school. I’d Sophos Mobile a good solution for apps, and other items. Kids click on ***, school uses open DNS for filtering while…
    • Answered
    • over 2 years ago
    • Sophos Mobile
    • Discussions
  • google error - Verify that its you

    Daryl Vaughan
    Daryl Vaughan
    Hi I've just enrolled a Samsung S22 ultra to Sophos and its enrolled okay but when i go to google play. Its saying: You were signed out of your google account. Sign in again to continue. I did a different mobile yesterday with the same enrolment and…
    • Answered
    • over 2 years ago
    • Sophos Mobile
    • Discussions
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