Hi all, looking for some guidance on how to deploy Sophos MDM for some iPads. The situation I have is the client organisation has Sophos MDM and is joined to their Apple Business Manager. They have purchased some iPads from a 3rd party, so they are…

is that the correct fourm for the Sophos App on Android? I only use the Authenticator as there is no real successor of the "orange" Sophos authenticator. Unfortunately there a a few issues with that App of yours. I have it installed in version 9…

The Intercept X App on my Xiaomi Mi 10T Lite with Android 12 shows a yellow box with an exclamation mark to indicate that Autostart must be activated. When I follow the link on how to activate Autostart on a Xiaomi Phone (!) Thr procedure that is not…

Hi, the Sophos Secure Email and Sophos Secure Workspace apps will be removed from the app stores in December 2023 and will not be supported after this date. What is with the Documents in Sophos Mobil. Will they delete after 01.01.2024? Thanks…

Hello, I noticed somewhat contradictory behavior about Sophos Mobile's notifications on Android's lock screen and its own recommendations. When I first installed Sophos, it advised me to disable sensitive content from the lock screen (which I did).…

Hello, I'm using Intercept X for Mobile on a Nokia C32 running Android 13 and I could no longer turn on the Scan storage setting. I always had Settings > Targets > Scan storage in the On state but I accidentally tapped it while trying to scroll…

Hi Good day My new phone Samsung Galaxy S23 running on One Ui version 5.1 on Android 13, Security patch level 1 July 2023, with Kernel 5.15.74, shows an error while tried to install and run the Intercept X for mobile the below error Android compatibility…

Question: If a phone is enrolled with Android Enterprise Work Profile configured, is the isolated partition hosting the work profile apps/files covered by Intercept X scans? Or does that profile need its own mobile security app to scan that portion of…

Hi - I had noted requirements of Mobile Central from a few months ago and noticed those have now changed. Today I checked them again and noticed that Android 7.x was dropped from the list, and more importantly Exchange 2013 is mentioned as support is…

Hello everyone, when i try to configure Sophos Secure Mail on iOS, the app displays "The app did not recived an Sohpos-Container-Policy.". Is it possible to resolve the problem and how? Thanks for your help!

We are in the process of switching our devices from managed to Android Enterprise. We do not seem to be able to add more then one mailbox to the device. Is this a Sophos Mobile or an Android Enterprise limitation?

Hello, After extensive troubleshooting/testing, it seems like we are having a problem installing the Webex meetings app. The device is fully controlled. Other apps install remotely or through the Sophos control app without issue. For some reason,…

Hi Together, to deny access to unmanaged devices we need to change the EAS proxy to Powershell. This article describes how to setup: Set up email access control through PowerShell - Sophos Mobile There are only a few steps to connect. The EAS Proxy…

Hello to the community, I'am trying to enroll an Android Device with the Work Profile Task Bundle. All is well configure (policies, tasks bundle, self portal, etc). I've already enrolled Android devices as Corporate Full Device. Everyhthing is OK…

Hi All, Just working through the SOPHOS Mobile 9.7 in SOPHOS Central. I have imported my devices via 'csv' and have begun enrolling them. I have noticed that when I go into a device and select edit the name field is the only filed I want to edit and…

Currently deploying Android Enterprise to a single managed Workspace user (shared across 6 devices) in a child OU with third party integration enabled and pretty much everything the initial setup guide requires. (Enabling Admin SDK and Google Play EMM…

Good Evening, We're planning on using Sophos Mobile with one of our clients and were looking at locking/resetting the passwords on remote devices. Reviewing the following documents below: https://docs.sophos.com/esg/smc/8-0/ssp/en-us/webhelp…

Many other MDM's provide a list of variables that are accepted for app profiles/settings. I've not been able to find something similar for Sophos. Examples https://documentation.meraki.com/SM/Profiles_and_Settings/Variables_in_Custom_Apple_Profiles_with_Systems_Manager…

Hi There, Running into an issue with Sophos Intercept X on Mobile, specifically for android - where attempting to enrol the device with our organisation it gives an undefined error. Simply stating that there has been a communication error with no further…

The latest Android update, Android 13 Kernal 4.19.113-25305888 seems to nonlonger recognize Sophos as a default browser. My Sophos Intercept X version is 9.7.3524. I can set Android to Sophos Intercept X and ensure that Sophos is set to open Google Chrome…

Hi Sophos Community, In the last week I have been getting some "Man in the middle attack" notifications from my devices marked as "High Alert" I've received four and all have similarities in behaviour: All devices are IPhone 8 or IPhone 8 Plus…

Hi Sophos Community, I hope I'm at the right place with my Problem. it is very annoying if some of our IPhone-end-users are changing the video and picture format from "Most Compatible" to "High Efficiency". Especially if they want to work with these pictures…

Hello. Thank You for Sophos Intercept X form Mobile. Does the antivirus check the installed plugins during the scan? in such applications (for example) as FireFox, Acode.

Hi, is it possible to move the Phone App(pre installed) to move to the work space in enterprise mode? I didn´t find anything regarding this on the web.

Hello. Thank You for Sophos Intercept X for Mobile. Are Sophos information security policies certified to ISO 27001 and SOC2 Type2 standards (or similar) ?