Hi, Can anyone tell how licensing works for when adding a device using the user less method in Sophos Mobile. I know that a single user can have up to 10 device and that will only equate to 1 License. Just wondered how this differs for devices enrolled…

Hi there I'm trying to synchronize a Windows laptop with Sophos to manage it but when I go to install the package they send you via Gmail it gives me an error and won't let me. I attach an image so you can see the error My Windows version is this Win…

Hi all, looking for some guidance on how to deploy Sophos MDM for some iPads. The situation I have is the client organisation has Sophos MDM and is joined to their Apple Business Manager. They have purchased some iPads from a 3rd party, so they are…

Hello, It seems that google play is encountering some problem installing "Sophos Intercept X on Android" on my SmarthPhone. Could it be that my phone does not meet the Sophos installation requirements? The characteristics of my Smartphone…

"You can enroll Android Enterprise fully managed devices without assigning a user, to use them as kiosk-style, dedicated, or shared devices. Here you configure the QR code that you must scan during device setup to enroll a user-less device with Sophos…

Hello, I tested adding an iPhone via DEP and ABM. I add the phone via Apple configurator to ABM. I then get the phone into Sophos Central, but the process ends there as I cannot apply a profile to the phone. On the iPhone screen I see - Remote Management…

Hi, Enrollment is completed and everything appears fine in the console, but the device continues to ask for the account username. I have that problem only with that device, it is a galaxy A24 with android 13

Hello, We are currently integrating new iPhone 15 models into Sophos Mobile. We do this as usual with the Device Wizard. It also makes no difference whether you integrate a new iPhone or an iPhone from a backup. Unfortunately, in none of the cases…

Hi everyone, I'm having a few issues with our Sophos Central setup. We have a mix of Windows, Mac, and Linux computers, as well as iOS and Android devices. We recently started setting up Sophos EAS and got it working with Android devices. The Android…

We want to enroll a large number of Android RF warehouse scanners. Normally the supplier creates an images to set up all other devices. In our situation the device needs to enroll in Enteprise mode first from the factory defaults. Is this possible to…

Hi Team, can we enroll multiple android devices with one user account. By using same user name and password as i tested already it is working fine. Now my question, is this Ok to go with this approach OR we should have separate users for each device…

Hello everyone, the migration is running since 3 weeks and now I have 15 devices of 217 that don't work. For some, the Control app is no longer connected. I see that ones on the old and new side. But no connections on the control app. By iPhones…

Hello I'm trying to add a mobile device to Sophos central with the option full device management and I get this error "Wrong management mode. you can only use this QR code to enroll an Android Enterprise device. Please contact IT". So I need some help…

Hello, I added a new iOS device to Sophos Central Mobile using the wizard. It always automatically displayed the respective iOS model under "Devices" in the "Model" line. For this new iOS device, it only shows "iPhone, iPad". It is not recognized…

Hello, When enrolling iPhones to Apple DEP, I unchecked the "Apple ID" box in iOS set up and also have it set to automatically install SMC App. In doing so, once I booted up the phone with the configuration,I get a notification on the iPhone saying something…

Hi everyone, we're using Sophos Central and we started testing Sophos Mobile. For the others it's working, but when I try to enroll it to my phone, I'm getting : Failed to configure Sophos Mobile Control. Undefined communication error. What could be…

We cannot enroll Samsung devices after the last security patch that samsun launched. The Phone starts the setup process but does not complete it and says it fails. It doesn't even install the Sophos Mobile controll app.

i am trying to enroll new galaxy tab 2 device and when i get to the google email i enter afw#sophos as instructed but nothing sophos related installs and I end up at the desktop with no enrollment completed. i cannot click on anything in the play store…