you are right. I hadn't assigned the app group. now I have another question, how do I enable the status bar, so that the user sees what % the battery is? because i can enable and disable only notifications and volume.

I had to factory reset some tablets due to being in Kiosk mode and them losing sync with Sophos. When I tried to add one of them back I got an error message saying I can't add it back because it was using Android 10??? Is there anything I can do to…