Hi, i add device into my trial of sophos mobile. when device is ready and configured, i see that kiosk mode are not applied and for the installed app , i see the status "installation request sent to google", but doesn't happen. Someone can help me with…

I had to factory reset some tablets due to being in Kiosk mode and them losing sync with Sophos. When I tried to add one of them back I got an error message saying I can't add it back because it was using Android 10??? Is there anything I can do to…

Hi, I have a problem regarding our device we forgot a PIN and the device did not sync. for a month. We tried to reset the pin via central account but not enable to reach on the device. The factory reset option is protected by default. What are other…

Hi, has anyone had problems with Android 13 OS devices and lock screen notifications (notifications settings are greyed out and can't be managed)? We are using Sophos central Mobile Android enterprise device enrollment method. This issue started to…

Hello everyone, Question: can we switch from a device registered in "Full device" mode to a device registered in "Work Profile" mode? (or, as I feel, we have to recover the phone physically, to do a reset)?

Hi Community I have a bunch of profiles in sophos with exchange accounts with the password already filled, we do this so our board members don't have access to the password for the email, since the board members are switched out regularly. So…

Hello, After extensive troubleshooting/testing, it seems like we are having a problem installing the Webex meetings app. The device is fully controlled. Other apps install remotely or through the Sophos control app without issue. For some reason,…

Hi All, Just working through the SOPHOS Mobile 9.7 in SOPHOS Central. I have imported my devices via 'csv' and have begun enrolling them. I have noticed that when I go into a device and select edit the name field is the only filed I want to edit and…

Hi, I'm setting up as a test with FULL Device policies a smartphone. The thing is when I add email policies to the device, it automatically installs GMAIL as default email app. Is there anyway to change that? By that I mean for eg: set Outlook or…

On a Pixel6 with android 13 its not possible to enable app linking for calendar. "Dissabled from administrator" How can I enable this function on sophos mobile for android enterprise? Calender app is enable in business app store and installed. There…

Bassicly just the title. I´ll answer asap if I can, if there are any questions.. thanks for any help

Hi Together, first of all some Basic Information: MDM-Server: Server-Version: 9.7.3 [ Migration to Central ongoing... ;-) ] AppleBusinessManager: about 50 Apps from the App-Store - NOW NEW 1 App in the "Custom Apps" Apple-VPP & Sophos Mobile VPP…

Hello, How can i assign an iOS App to a device persistent, even the device gets unenrolled?

Good day, Is it possible to switch between two Gmail-Accounts in the Play Store please? The devices I am talking about are enrolled as full so it is not a container. The devices have an account that is added automatically after enrolling using …

According to this page https://docs.sophos.com/central/Mobile/help/en-us/AdminHelp/EnrollDevices/Unenroll/index.html in order to unenroll a device i need to: On the menu sidebar, under MANAGE , click Devices . Select the Android Enterprise work…

Hi, I want to create a catalogue from the console, and user will be able to choose what app installing on their device, like on a full enrolled Android device. Is there a method, for iOS supervised devices, to have in the App Store, only he approved…

Hi. I had a policy where the restrictions for the App Store were allowed and users could download an App. Now when I click it, it seems to do nothing. I have ticked the boxes to "Allow app installation" and also "Allow app installation from device UI…

Hello, is it possible to automatically roll out the Microsoft Authenticator APP to mobile devices via Sophos Central Mobile.

Hello, WiFi Mac Randomization is enabled by default on Android 10 devices. I know that with KNOX there is an option to skip this feature in the Wifi-Profile but as we are not working with KNOX i miss this setting in the Sophos Mobile WiFi Profiles…

Hi, everyone I have the problem that no task bundle can be seen in the wizard, although one was created for iOS. What do I have to set so that I can also use them here? Screenshot attached Best regards

is it possible to process OEM config and XML code to push android OS updates to devices?

Hi, I've been using a task bundle to force iOS tablets to update to the latest version, most recently 15.5 to 15.6. When I transfer the task bundle to the iPad, I see a pop up on the iPad screen with three options along the lines of "Install now," or…

Is there a way to remotely enable or disable Location services on Mobile devices? Once enabled / disabled , is there a way to prevent the mobile user from changing that setting?

we have a large number of clinical devices which need manual intervention on the device itself when the Android enterprise policy wifi policy deployed via SMC, these devices are critical to the originations clinical areas. we need to be sure when we…

Hi, we use the Sophos Mobile 9.7.3 I have 100 managed Android tablets, Samsung A7. Some of them make problems with the sync. The tablet in my example was last used in January, and it has an unlock-password (PIN), due to company restrictions. The user…