Hi, our customer is using SMC Advance as on-premise solution.This server should be removed. In future he wants to use the cloud solution. How can i migrate the devices from on-premise to cloud? Is there a migration tool for this projekt available…

Hello, we have an SMC Server 8.1.3 (rev 13931) (Windows Server 2012 R2). Now i have the problem that the "Sophos Mobile Control Stop and / or Start" Task don't work correctly and the server is not running after the schaduled reboot at 4am. I think…

Hello, We just purchase iPad Pro with iOS 11.4 and we are trying Sophos Mobile to managed them. But when I tried to setup managed wallpaper nothing is happening, I also set the restrictions so that the users cannot change the wallpaper but they still…

Hi, i've got an on premise SMC Server (8.1.3) and configured a Android enterprise managed domain scenario. (It works fine so far, beside the problem that registering devices only work with the self service protal - why would i use an enterprise management…

Hallo zusammen, wir testen gerade Central Mobile und sind kurz vor dem Kauf. Wir haben allerdings ein Problem mit Android Geräten und der Secure Mail App. Wenn wir die Secure Mail App nutzen wollen, geht dies nur aus dem WLAN Netz. Sobald wir uns im…

I am trying to schedule an iOS update for one of our iPads. And am getting the following error. ScheduleOSUpdateError[12008][MCMDMErrorDomain]The MDM request is invalid.Jun 1, 2018 8:07 AM The ipad is has 11.3.1 on it, and i am trying to update it…

We are in a NHS environment and have couple apps we have developed in conjunction with a third party developer to be installed from our own MDM server. However when it goes to install it fails with error code -45 (an MDM command could not be executed…

Brauche ich bei Sophos mobile Control und android for work zwingend ein G-Suite Account. um apps installieren zu können? Ich bekomme immer die Fehlermeldung : Gerät hat ein Arbeitsprofil, aber das Google-Konto ist unbekannt. …

Hello, we have the problem that the package "Install last iOS update" always fails immediately with the error message "Errorcode -45[12008][MCMDMErrorDomain]The MDM request is invalid". The requirements are fulfilled, devices are supervised, enough…

We have this issue often. Randomly phones will show up as non-compliant. It is not always the same phones and its across different versions of ios (including 11.3.1) I have proven that the location is turned on and that it is allowed for the sophos app…

Hi all, I'm trying to test feature forgot password on Self Service Portal. But, I have issues, when I verify CAPTCHAR, Portal notice "CAPTCHA not solved. Try again." picture below: Someone pleaes help me.

Hi, Sometimes I get email with subject like this: SSL server certificate problem occured Warning: One or more devices cannot connect to the Sophos Mobile server ( Sophos server name ) because it has an untrusted certificate. Please ensure that the…

Hello, we have a problem on multiple devices. The SMC-App shows an compliance violation. In details is shown that the SMC-App has no locaton permission. After tap on "fix" there is only a notice that we should go to settings > privacy > location…

Hi all, I'm new to Sophos Mobile and I was trying to setup container only mode, so I installed Sophos mobile on my phone and enrolled my device but there doesn't appear to be a way in the task bundle for the container to push the secure email and workspace…

I'm not sure if this is a bug or a feature..to me it's a bug. When you click edit on the device - the phone number is displayed but once you hit edit the phone number disappears and you have to find it and key it in.

When setting the passcode limitations to Minimum 4 - The devices still say you must enter 6 characters. It will allow you to enter 4 but the message needs to be corrected because users do not know other than what the message is stating.

Good morning, I am currently managing 8 Samsung LTE tablet with Sophos Mobile control. For two devices, after normal enrolling through QR Code scan and profile application from the managing portal, I have made something wrong; they are displayed as…

We are thinking through the security implications of allowing users to install apps on their own devices, we see the hypothetical situation where a rogue app harvests our full address list, which includes SBSB-business contacts. Is it possible that we…

Hi, this was one of the features i have placed in new ideas many moons ago, happy to see we now have options but i have a question about it, how can you manage date usage? A. there is a policy to disable data usage for managed apps. B. there is…

Hello Community, does anyone know the "ID" for the Apple Files App? com.apple.files? Best regards

Hello, i'm trying to set two different background pictures. One for home- and one for lockscreen. In profiles i can only set one picture in the "Background"-Settings and a second configuration for Background is not available. Two pictures can't be…

We would like to enroll all of our Windows 10 devices into Mobile Control. Is there any way to do so automatically instead of enrolling every device via mail? Maybe via GPO? We do not want to touch every device and do not want to rely on our users to…

Hi, I have question about how to remove Google account on Sophos Mobile Control enrolled devices. When i go to accounts (Device Settings) and try to remove Google account I get an error message somethig like this "Administrator do not allow to do this…

Trying to get our Mobile Control Setup via Sophos Central. We successfully enrolled with Apple and Verizon to get our deives to show up in the portal throught the Apple DEP program but the 5 devices that we have recently purchased and that show up in…

Do you need to use Azure AD to be able to have Apple DEP User Management setup/working? I'm not real sure on this screen