Sophos MDM and Lightspeed Smart Relay Agent Hi, Anyone else deployed Lightspeed Relay Smart Agent using Sophos MDM please? - Made sure iPad users and email addresses are in both Sophos and LS Portal - Added App and configured parameters, deployed…

Hello, For the past week or so I've been playing around and understanding the functionality of SMC, and I wanted to know if there is a way to automatically enrol Windows devices upon joining the Domain, or running a startup script of some sort. Not…

Hello - Asking the community to see if anyone else is having this issue too. It seems like when some of our Android devices have an OS update, mail sync gets messed up and just doesn't sync anymore. We have Exchange 2013, and still are on Mobile on…

Hello, I used last year the 30-days-trial from Sophos. This trial where personalized to our company. Now I will use an other emm with our Android Enterprise account. Here I got the message: This company is already registered via another EMM. The google…

Guten Tag, einmal das Szenario: Wir setzen fast ausschließlich Android Geräte ein - vorzugsweise Samsungs S-Serie. Aktuell verwenden wir auf den Geräten zum senden und Empfangen von E-Mails die App Secure E-Mail. Leider ist diese App oft nicht…

Hi I have been looking for a way to somehow centralize macbook management in my company without getting into Apple Business Manager or Jamf. All I need so far is be able to do the following: 1. Centralized directory configuration 2. Mass app deployment…

Dear Community, i have already read the KB-000043545 - but still one question here: Quote: ".... Sophos has released a new version (9.7.2) of the Sophos Mobile EAS Proxy to address this vulnerability ...." ===> So there is a new version of the…

Hello, I have recently been assigned the task of configuring our small (yet soon to grow) fleet of iPads in Education. I have been asked to look into potentially setting up some devices as shared iPads. I have read the documentation provided by Apple…

Hallo zusammen, ich habe mich für den Testzeitraum angemeldet. Da wir in unserem Unternehmen auch iOS Geräte haben die ich hier testen möchte habe ich hierzu die .csr-Datei heruntergeladen. Anschließend bim Apple Push Certificats Portal hochgeladen und…

Hello All, how do i remove a device correctly ? That's how i do it up to date: Case 1: User gets new device and i get the old one ( for example one which is to old for current IOS Version ) remove the connected apple ID ( most of the Users…

Hi, We have 30+ iOS devices currently enrolled in IBM MaaS360 MDM (via DEP) and I'm looking to migrate all devices over to Sophos Mobile. I'm happy with the process of changing the device management from one to the other, but if the user then performs…

Hello, when I try to install an app (in this case Sophos Mobile Control (App Store)) the task stops at " Waiting for user interaction " but there is no user interaction shown on the iPad. The app works fine, but additional steps do not execute because…

Hi, Is there a way to update all iOS devices to the same version. (iOS 14.8) even though iOS 15 is available? I know we can do this on each individual device. but is there a way to do this for a group? -> Update to 14.8 ( not the latest update) …

So no matter the app, at installation with everything setup through Apple DEP and Sophos MDM having and seeing the licensing, every App on an iPAD requires the user to at least open the application to "succeed". Even with the "Ignore app installation…

Dear Sir or Madams, when I try to add a iOS (iPhone7) device in our Sophos MDM I get on the SMC App following error: "Activation failed. Undefined error" when trying to activate device" When I view the SMC APP logs I get a: getStatusUrlList: no 'SmcAppUrl…

Hello All, I Just got in a Samsung Galaxy S20 5G, When I add it with system apps enabled the system apps are missing. The big app that is missing is the Samsung Galley app. The play store says it not available on this device, If I set the phone…

Good day, im in a problematic position at the moment, we are using Sophos Mobile with the deviceadministrator. Since Android 11, the Device administrator isnt avalible anymore and we had to switch to the managed Google Account / Enterprise. Im afraid…

We have JAMF as our MDM for IOS devices and want to keep it that way. Is there any way to work with Intercept X for IOS without using Sophos Mobile as the MDM?

I have Sophos Intercept X on some of the phones we use at work. Due to the nature of the work (education) we have a filter which stops users accessing certain site. This keeps flagging on intercept X as content manipulation. I've followed the various…

Hi, a new customer is interested in MDM and there were a couple of questions i couldnt answer. I' be glad if anyone here could answer or a Sophos representative could contact me. * when we use a container on an employees device, must the access to the…

Hallo, so langsam verzweifle ich, weil mir NIEMAND helfen kann. Wir nutzen Sophos Mobile on Premise, Version 9.5.2. Seitdem ich vor ein paar Wochen das APN-Zertifikat erneuert habe, kann ich nicht mehr richtig Geräte vorbereiten. Unser Vertriebler…

Hi there, so I have deployed a Kiosk Mode policy on some Android Enterprise Devices, fully managed. I first created a Android Enterprise Device Policy then enrolled some brand new android devices at initial setup, as per the instructions. it went well…

Hi everyone, I was wondering why I'm unable to add an iOS app on Sophos Mobile with the "Add App/iOS-Link" under Apps/iOS. The app doesn't appear when I'm searching for it via the search in iTunes. I'm looking for Global Protect but I'm only able…

According to Mobile Control, our APNs certificate expired on May 16, 2018. According to Apple, it was renewed on Feb 26, 2018. It looks like it was never installed in the MDM, so it shows up as having expired, so we must have lost control of our devices…

Hi there, I want to use fingerprint authentication for my Sophos container on my Samsung Galaxy Note 4 (Android 6.0.1) but I can't find any option in the Sophos Email app to activate this feature. The applied Sophos container policy allows fingerprint…