Sophos MDM and Lightspeed Smart Relay Agent Hi, Anyone else deployed Lightspeed Relay Smart Agent using Sophos MDM please? - Made sure iPad users and email addresses are in both Sophos and LS Portal - Added App and configured parameters, deployed…

Hello, I have recently been assigned the task of configuring our small (yet soon to grow) fleet of iPads in Education. I have been asked to look into potentially setting up some devices as shared iPads. I have read the documentation provided by Apple…

Hello All, how do i remove a device correctly ? That's how i do it up to date: Case 1: User gets new device and i get the old one ( for example one which is to old for current IOS Version ) remove the connected apple ID ( most of the Users…

Hi, We have 30+ iOS devices currently enrolled in IBM MaaS360 MDM (via DEP) and I'm looking to migrate all devices over to Sophos Mobile. I'm happy with the process of changing the device management from one to the other, but if the user then performs…

Hello, when I try to install an app (in this case Sophos Mobile Control (App Store)) the task stops at " Waiting for user interaction " but there is no user interaction shown on the iPad. The app works fine, but additional steps do not execute because…

Hi, Is there a way to update all iOS devices to the same version. (iOS 14.8) even though iOS 15 is available? I know we can do this on each individual device. but is there a way to do this for a group? -> Update to 14.8 ( not the latest update) …

So no matter the app, at installation with everything setup through Apple DEP and Sophos MDM having and seeing the licensing, every App on an iPAD requires the user to at least open the application to "succeed". Even with the "Ignore app installation…

Dear Sir or Madams, when I try to add a iOS (iPhone7) device in our Sophos MDM I get on the SMC App following error: "Activation failed. Undefined error" when trying to activate device" When I view the SMC APP logs I get a: getStatusUrlList: no 'SmcAppUrl…

We have JAMF as our MDM for IOS devices and want to keep it that way. Is there any way to work with Intercept X for IOS without using Sophos Mobile as the MDM?

Hallo, so langsam verzweifle ich, weil mir NIEMAND helfen kann. Wir nutzen Sophos Mobile on Premise, Version 9.5.2. Seitdem ich vor ein paar Wochen das APN-Zertifikat erneuert habe, kann ich nicht mehr richtig Geräte vorbereiten. Unser Vertriebler…

Hi everyone, I was wondering why I'm unable to add an iOS app on Sophos Mobile with the "Add App/iOS-Link" under Apps/iOS. The app doesn't appear when I'm searching for it via the search in iTunes. I'm looking for Global Protect but I'm only able…

According to Mobile Control, our APNs certificate expired on May 16, 2018. According to Apple, it was renewed on Feb 26, 2018. It looks like it was never installed in the MDM, so it shows up as having expired, so we must have lost control of our devices…

Guten Tag, mein Chef möchte die Möglichkeit haben, Emails aus der Sophos Email App seines iPhones zu drucken. Gibt es da eine Möglichkeit? Grüße, Marita

Hello! I have 8 iPads that are setup through Apple DEP. I have Sophos and Apple MDM communicating and can see the devices in Central. However, 4 of them became managed, the other 4 did not. I have had the client factory reset the device, and it…

Hi all, Many thanks for this great community. I am new to Sophos MDM and hoping to roll it out to all ios devices in my school. We have 60 iPads that need to be enrolled. Currently they are setup with Apple configurator, new apps are pushed…

Hi Guys, I have some problems whith Iphone & SMC. It's impossible for me to add an iPhone. After flashing the QRCode it says : "Activation failed. Undefined error" SMC server = 7.1.4 (rev 11838) IOS : 10.3.3 Here is the log file : " | 2018…

We are in a NHS environment and have couple apps we have developed in conjunction with a third party developer to be installed from our own MDM server. However when it goes to install it fails with error code -45 (an MDM command could not be executed…

We have successfully done Activation Lock bypasses on devices prior to 8.1.3. However it seems anytime we try now the task completely fails stating : Device not found or invalid Activation Lock bypass code.-100 Completely failed These are DEP devices…

Hi While I've been on annual leave the Apple Push Notification certificate has expired for our cloud MDM solution. I've had to create a new one and upload it to allow us to carry on issuing new devices, but now I understand I'll have to re enroll…

We have this issue often. Randomly phones will show up as non-compliant. It is not always the same phones and its across different versions of ios (including 11.3.1) I have proven that the location is turned on and that it is allowed for the sophos app…

Apple iPhone Apple DEP Sophos MDM Hello, I have the following iPhones 8, 9+ and X. Apple MAC Sophos MDM Web Portal for mobile I am trying to add them to Apple DEP then move from Apple DEP into Sophos MDM. I have managed to connect…

Hello, i'm trying to set two different background pictures. One for home- and one for lockscreen. In profiles i can only set one picture in the "Background"-Settings and a second configuration for Background is not available. Two pictures can't be…

Hi all, first of all thanks for any help that comes my way. My question is this. While installing apps via the mdm to all user's iPhones is it possible to install an app that is listed as 17+ while still only letting user's download apps that are listed…

Hello, i installed an app with the "Sophos Mobile Control Store" from my Server (iTunes-Link), after a few days an update is avavible for the app. Can i app updates without the Apple AppStore? Can the "Sophos Mobile Control Store" install updates…

Hello, what is new in collaboration between iOS 11 and SMC? I find short informations about SMC 7.1 in the knowledge base. https://community.sophos.com/kb/en-us/127208 Anybody know the release date of SMC 7.1? I cant find a Download on this…