We have JAMF as our MDM for IOS devices and want to keep it that way. Is there any way to work with Intercept X for IOS without using Sophos Mobile as the MDM?

Hallo zusammen, ich möchte einer App gern bei der Installation bestimmte Einstellungen mitgeben. (In meinem Fall z.B. bei der Jitsi Meet App die Server-URL für unseren Jitsi Server) Dafür gibt es ja unter Apps -> Einstellungen und VPN bearbeiten …

Hallo, so langsam verzweifle ich, weil mir NIEMAND helfen kann. Wir nutzen Sophos Mobile on Premise, Version 9.5.2. Seitdem ich vor ein paar Wochen das APN-Zertifikat erneuert habe, kann ich nicht mehr richtig Geräte vorbereiten. Unser Vertriebler…

Hi everyone, I was wondering why I'm unable to add an iOS app on Sophos Mobile with the "Add App/iOS-Link" under Apps/iOS. The app doesn't appear when I'm searching for it via the search in iTunes. I'm looking for Global Protect but I'm only able…

According to Mobile Control, our APNs certificate expired on May 16, 2018. According to Apple, it was renewed on Feb 26, 2018. It looks like it was never installed in the MDM, so it shows up as having expired, so we must have lost control of our devices…

Hello, We have been asked by an auditing company to make some changes to our mobile device password policy. These required changes include setting the following: If the passcode to unlock a phone/tablet is typed in wrong 5 times, the device…

Guten Tag, mein Chef möchte die Möglichkeit haben, Emails aus der Sophos Email App seines iPhones zu drucken. Gibt es da eine Möglichkeit? Grüße, Marita

Hi all, New to the forum, so if I'm in the wrong area or something is a miss, please let me know. Bit of backstory, i am trialling the new Sophos Central and we are looking at migrating our on premise MDM to central MDM, however i have noticed…

Hi, is there away i can lock the app down on apple iOS as a user took a phone to test and removed the sophos mobile control app so it lost its manageability. Looked into restrictions etc but i cant see anything.

Hello Wonder how i disable access to data connection for 3 or 4G on the Sophos mobile control? We require users to use Wifi only.

Hallo zusammen, wir haben seit einiger Zeit in unserem Unternehmen keine Apple Produkte mehr im Einsatz. Aktuell kommt die jährliche Meldung das die Zertifikate abgelaufen sind und erneuert werden müssen. Gibt es eine Möglichkeit die geladenen…

Hey Community, We have released a new version for Sophos Secure Email on Android and iOS. The releases contains bug fixes only. Sophos Secure Email for Android The new version is 6.2.0. Sophos Secure Email for iOS The new version is 7.62.2 Both…

Hello! I have 8 iPads that are setup through Apple DEP. I have Sophos and Apple MDM communicating and can see the devices in Central. However, 4 of them became managed, the other 4 did not. I have had the client factory reset the device, and it…

Hello, We just purchase iPad Pro with iOS 11.4 and we are trying Sophos Mobile to managed them. But when I tried to setup managed wallpaper nothing is happening, I also set the restrictions so that the users cannot change the wallpaper but they still…

Hi all, Many thanks for this great community. I am new to Sophos MDM and hoping to roll it out to all ios devices in my school. We have 60 iPads that need to be enrolled. Currently they are setup with Apple configurator, new apps are pushed…

Hi Guys, I have some problems whith Iphone & SMC. It's impossible for me to add an iPhone. After flashing the QRCode it says : "Activation failed. Undefined error" SMC server = 7.1.4 (rev 11838) IOS : 10.3.3 Here is the log file : " | 2018…

I am trying to schedule an iOS update for one of our iPads. And am getting the following error. ScheduleOSUpdateError[12008][MCMDMErrorDomain]The MDM request is invalid.Jun 1, 2018 8:07 AM The ipad is has 11.3.1 on it, and i am trying to update it…

We are in a NHS environment and have couple apps we have developed in conjunction with a third party developer to be installed from our own MDM server. However when it goes to install it fails with error code -45 (an MDM command could not be executed…

Hello, we are using the Sophos Email App for iOS and the Sophos Central Cloud Solution. Currently we have the App Version 7.56.6 deployed. Unfortunately we've massive problems with the User authentication on the App. It seems that the App is randomly…

Hello, we have the problem that the package "Install last iOS update" always fails immediately with the error message "Errorcode -45[12008][MCMDMErrorDomain]The MDM request is invalid". The requirements are fulfilled, devices are supervised, enough…

We have successfully done Activation Lock bypasses on devices prior to 8.1.3. However it seems anytime we try now the task completely fails stating : Device not found or invalid Activation Lock bypass code.-100 Completely failed These are DEP devices…

Hey Community, New versions of Sophos Secure Workspace for Android and iOS have been released and are available now in their respective App Stores. The new android app version is 8.1.2592 and the new client version for iOS is 8.1.0.174 as of May 14th…

Hi While I've been on annual leave the Apple Push Notification certificate has expired for our cloud MDM solution. I've had to create a new one and upload it to allow us to carry on issuing new devices, but now I understand I'll have to re enroll…

We have this issue often. Randomly phones will show up as non-compliant. It is not always the same phones and its across different versions of ios (including 11.3.1) I have proven that the location is turned on and that it is allowed for the sophos app…

Apple iPhone Apple DEP Sophos MDM Hello, I have the following iPhones 8, 9+ and X. Apple MAC Sophos MDM Web Portal for mobile I am trying to add them to Apple DEP then move from Apple DEP into Sophos MDM. I have managed to connect…