Hi! Thank you for your attention in advance. I have Sophos Intercept X installed on a Nokia G60 5G, model TA-1479, android 14. It works well. I have also Keepass2Android, version 1.09e-r7, installed and working well. On option "Password Safe" (Intercept…

Hi, I am trying to connect to a Wi-Fi network to sync my device with Sophos Control, but network access is restricted. If I change the policy, it won't update because there's no connection, creating an endless loop. Furthermore, a factory reset is not…

As Sophos have now deprecated Sophos Container, Sophos Email apps etc as of Dec 2023. How do we remove the unnecessary Container Policies from our devices? I've tried to un-assigning the policy like other policies but this one is not available to…

Hello, I have an issue with the iOS User Enrollment for user owned devices, used for corporate purposes. The devices are marked as not compliant with the message "No screen lock set", even with multiple security features in place. When I enroll…

Hello, Apologies if there's articles or blogs about this but I haven't had luck in finding what I'm looking for thus far. We use Microsoft 365 as a tenant and Android devices and have been utilizing full device enrollment to ensure if a device is lost…

First of all, greetings to all. I've been checking on the forum and I can't find a clear answer. What happens when the license of an Android terminal expires? I understand that you can continue to use it but without being able to remotely manage it…

Hi, we're experiencing some strange issues with the iOS User Enrollment for user owned devices (BYOD). The devices are marked as not compliant with the message "No screen lock set", even there is definitely a screen lock set. Afterwards rolling out…

Hello, We are using an app group that contains four apps, including two Apple apps (Maps and Notes). These four apps are mandatory according to our compliance policy. However, Sophos Mobile Control (SMC) does not recognize Maps and Notes, showing the…

Hello. Im getting crazy about vpp app allocation per user. I want to allocate Apps to a user. We have 53 Apps from the App Store. When i select one App from the first Page, and go to another Page the MDM dont remember the selection from the first…

Hello everyone, I have the following problem: A user with an Android cell phone wants to send an e-mail attachment from the private area in the business area. However, he cannot access the private area because the administrator has not allowed this according…

Hi, Can anyone tell how licensing works for when adding a device using the user less method in Sophos Mobile. I know that a single user can have up to 10 device and that will only equate to 1 License. Just wondered how this differs for devices enrolled…

Hi Has anybody experienced issues getting Android Auto running on fully managed devices. From what I can see most of the components are installed & the service tries to launch before failing to connect on any make/model vehicle, just a black screen…

Hello, Sophos Mobile is currently compatible with the Microsoft / Windows "Mail" app. https://docs.sophos.com/central/Mobile/help/en-us/AdminHelp/Policies/Windows/EmailAccount/index.html Does anyone know if it also works with the new replacement…

I'm having an issue with devices enrolled in Sophos Mobile (via Central) where an app that was previously blocked cannot be unblocked (exactly the same as in this post but I didn't want to resurrect an old thread). The devices are running Control 9.7…

Hello, we want to add a new E-Mail configuration to the "Samsung E-Mail" App. So far, we have been using the old managed configuration settings. Now the message "Google has changed the procedure for editing managed configuration settings. Below…

Hello all, we have Samsung Galaxy A54. A lot of Samsung apps are missing and can not be installed even if they are approved on the Entreprise Google Play. Apps concerned are : Gallery, Galaxy Store, Bixby... Some Google apps could be concerned too.…

I have many tablets and want to deploy on it a corporative wallpaper on remote with sophos mobile, but i cant find the way. Already check many articles but nothing on the point, for IOS i found something for wallpapers on Sophos mobile but for Android…

After syncing Sophos MDM with ABM to pull a newly onboarded device into Sophos, the task bundle that is in the DEP profile we assign stays on Not Started in the task list and never changes. We have to go to the device and transfer the task bundle which…

Hi guys, any idea howto add a bookmark on an iPhone homescreen with Sophos Mobile?

The standard setting of 1m until the display goes out is too short. So I created a password policy that sets the maximum idle time before password prompt to 10 min. The device is connected and synchronised but it is still not possible to set the screen…

Hi all, looking for some guidance on how to deploy Sophos MDM for some iPads. The situation I have is the client organisation has Sophos MDM and is joined to their Apple Business Manager. They have purchased some iPads from a 3rd party, so they are…

Hello - One of our users has a Samsung Galaxy S22 Ultra and often has trouble with email that just stops working. We use the work profile on the phone, and have Office 365 (though it did this occasionally before we went O365). For some reason typically…

Hello, It seems that google play is encountering some problem installing "Sophos Intercept X on Android" on my SmarthPhone. Could it be that my phone does not meet the Sophos installation requirements? The characteristics of my Smartphone…

I have to renew the Apple APN in the future and tried to do this to day. When I upload the downloaded apple.csr from Sophos Mobile I receive the error Invalid Certificate Signing Reguest: Is this a known issue at the moment? Fred

I have applied a policy with app control (whatsapp denied). Later, I changed the policy to approve WhatsApp, but Sophos mobile control continues blocking the application. In short, once the app control policy is applied, there is no way to deactivate…