Hello everyone, we need to add shared Mailboxes to the Sophos Secure E-Mail Client for certain users who have full access to those shared mailboxes. Unfortunately I can only find the "normal" way to add an Account in the Sophos Secure Mail app.…

Good morning, iOS devices that have been enrolled in supervised mode have a limitation for the display timeout, which cannot exceed 1 minute. Is it possible to increase this limit, please? Kind Regards, Ibrahim

Hello, unfortunately, we get the following errors when installing the app: "Die Registrierungsart des Gerätes unterstützt die ausgewählte Aktion nicht. -115" However, the devices are correctly registered. Greetings

I have just downloaded the app, to my Android phone, after recommendation from 'Which'. I now have an annoying floating bubble on my home screen & can't fathom how to get rid of it. Can anyone advise how to remove it please?

Hallo, wir testen gerade Sophos Mobile als MDR Lösung. Ein iOS-Gerät habe ich schon hinzugefügt und der Rollout von Apps hat soweit auch funktioniert. Aber wenn ich die Sophos Email öffne kommt nur die Meldung "Die App hat keine Sophos-Container-Richtlinie…

We are running an Android Work profile deployment on a bunch of android devices from different manufacturers and are running into the issue where users cannot access their camera or gallery from apps within their work profile (such as emails in Outlook…

Hello Everyone, Has anyone implemented mobile device manager via Intune / Sophos Mobile? We want to manage IOS devices via intune where if the user leaves the org we could wipe the device.

Hello, we switched to Sophos Mobile Central in the last week, Unfortunately, our iOS devices are not synchronized for the 6 hours configured in the compliance policy. However, the automatic background update for Sophos Control is active on the iOS devices…

Once upon a time when it was still called Sophos Mobile Security, there were anti-theft features in the app such as remote locate and wipe by sending an SMS from a trusted contact listed in the app's configuration. Then it was later removed because Google…

We want to enroll a large number of Android RF warehouse scanners. Normally the supplier creates an images to set up all other devices. In our situation the device needs to enroll in Enteprise mode first from the factory defaults. Is this possible to…

Hi Team, can we enroll multiple android devices with one user account. By using same user name and password as i tested already it is working fine. Now my question, is this Ok to go with this approach OR we should have separate users for each device…

Hi, We have been using the Locate Device for a while and its been good to us. Locating device not failing with Samsung Xcover 4 and Samsung A52/A53. However, with Samsung A03, A13 and 14 - we are getting locate failed error for some reason. …

Hello, Apple use now the Rapid Securty Responses. In Sophos Mobile, the device show the Version 16.4.1. I can not see the RSR Version (a) for the device. When will Sophos show this information? Best Regards Dieter

is there a way to do a bulk upload into secure workspace? i have alof of PDF files i need to share to tablets already deployed

Hello, we were using sophos mdm onprem recently + exchange hybrid enviroment. Now we wanna migrate to sophos central mobile. I wonder if you can still setup both EXO and EXonPrem. What do I need to take care off to get a connection to onprem mailboxes…

In the Policies startup wizard there is an item Encrypt Device under Restrictions. When I enable this and then look at the policy created, I can't find this item again. We only manage Android and iOS devices via SMC. Is this setting only possible for…

Dear Community, we have an App Protection Policy which blocks several Apps especially Samsung App Store, Bixby and so on. Everything works fine but the users are complaining about the notifications from Sophos Mobile Control. We are already set…

Hello community Web Filtering is dependent on the Sophos Accessibility Service. I have not found a way to restrict a User from disabling the Accessibility Service. Is there some way to do this? Therefore the next best possibility I found was to apply…

Buen día. Soy nuevo en este tema de Sophos Mobile, espero me puedan ayudar. En mi empresa tenemos la mayoria de dispositivos enrolados con una cuenta de correo con el dominio proncipal y estos equipo pueden ingresar a su correo en gmail de forma correcta…

Hi, New customer here - my mobile module is not loading. Have been getting the below error for two days now.

Hello everyone, the migration is running since 3 weeks and now I have 15 devices of 217 that don't work. For some, the Control app is no longer connected. I see that ones on the old and new side. But no connections on the control app. By iPhones…

I am currently engaged in a free trial of Sophos Central. I am attempting to enable web content filtering on an iOS device. I think I have everything configured correctly, but it doesn't appear to be working at all. Any help if figuring out what I'm doing…

Hi Community, we recommended Intercept X for mobile for our iOS users because it is the successor of Sophos Authenticator and obviously one of only a few - if not the only - authenticators that can be used for one-time code on Sophos UTM. Well, Google…

Hello everyone, I have the problem that I can't get email access on a smartphone. The error and informational messages are: 2023-04-24 08:00:29.448 [EAS] INFO ActiveSyncIdCache_EAS-AEVN - try to resolve active sync id "XXX" with username 'USERID'…

Hi community, We have an Android tablet that has been put into kiosk mode, specifically with the purpose of getting clients to leave a review. I have created a Web App for the websites we are using and they display in full screen. The browser that…