• "Not On" Message When I Turn On Computer

    calamitous squid
    calamitous squid
    I have what is probably a stupid question. I was told that I do not have to have my Sophos "on/open" (window open) for the program to be working/running. However, I have recently been keeping it open because every time I turn on my computer I get a pop…
    • over 7 years ago
    • Community Chat
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  • Migrating Sophos Enterprise Console

    IT Service Desk
    IT Service Desk
    Hi All, I have two questions. 1/ Migrating Sophos Enterprise Console from one server to another - New server has the same OS, same access rights etc. I have seen the guide for 5.4 and its seems quite straight forward. With regards to updating the…
    • over 7 years ago
    • Community Chat
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  • iMac with multiple accounts

    Norm LeDonne
    Norm LeDonne
    I have a Mac running macOS Sierra. This Mac has multiple accounts on it. Do I have to install Sophos on each account, or is is only necessary to install it on one for complete protection?
    • over 8 years ago
    • Community Chat
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  • Is there a way to get a support ticket responded to?

    ValerieBailey
    ValerieBailey
    We've had a support request open for 24 hours with no forward movement, asked for escalation twice within the last hour and a half still no response? How do you escalate an issue within Sophos?
    • over 8 years ago
    • Community Chat
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  • delete account?

    ErwinBungabong
    ErwinBungabong
    i would like to know how to delete my sophos community account
    • Answered
    • over 8 years ago
    • Community Chat
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  • Sophos phone support feedback

    Pauliolio
    Pauliolio
    Does anyone know where you can give feedback regarding the Sophos phone support service?
    • over 8 years ago
    • Community Chat
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  • Scripts removed from Sophos becasue of an automatic upgrade (?)

    MarkJacobs
    MarkJacobs
    Dear All, In our company, to one of our application we are using Sophos Antivirus as its component. Until 3 rd 2015 of December we had start/stop script on the server but currently we cannot find it. Our technical leader analyzed the issue and he wrote…
    • over 8 years ago
    • Community Chat
    • Discussions
  • Anyone else experience the Sophos Telephone Support (from UK) taking longer than 20 minutes to get through queue now every-time you call?

    DavidRobinson
    DavidRobinson
    I've called support 4 times in the past 7 days week about an issue. The quickest my call was answered was 17 minutes, the longest just lasted 27 minutes and I gave up and put the phone down. The other 3 calls were 22 and 24 minutes before being answered…
    • over 8 years ago
    • Community Chat
    • Discussions
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