My "S" is yellow asking me to ENABLE RANSOMWARE PROTECTION. It is enabled. How can I get the S to turn green and turn off warning. I hope I'm asking this in the right place. I'm a newbie. Thank you!

Are there any new features for sophos mobile advanced on the horrizon?

Hello, My company recently took over a client from a tech who passed away. I am looking to reset the PIN, I have access to the password and email tied to the account. I can get the confirmation code but I do not have the pin. The cell phone isn…

Greetings; I am writing to you because I am enrolled in the Sophos central administrator certification course (CT15). The exam has 4 attempts to finish, currently I have 1 attempt, but at the time of opening attempt 2 by mistake the answers could…

Hello Team I hope you are doing well. Could you please help me to delete Sophos Central Account? I could not have access to change. The unique ID for this Sophos Central account is: 5f266004-c14d-4ffc-961c-4547626dd3eb

<bu.......@s .....com >: host mx-01-us-east-2.prod.hydra.sophos.com[18.217.9.196] said: 554 5.7.1 Service unavailable; Client host [185.242.160.247] is blacklisted. Visit https://www.sophos.com/en-us/threat-center/ip-lookup.aspx?ip=185.242.160.247 to…

Hi Sophos Team, I have logged ticket from 2 weeks & daily following up with the case. but no one responding on the case & not taking on priority. Becasue of sophos issue, we are facing lots of issues in our business. You can check the ticket…

We run all systems through application control and love it, the only thing I would like to request is the ability to not only block applications, but toggle the alert of when the application is blocked on or off. We have a lot of users that call for the…

Hi guys Just running some maintenance on Windows 2012 Server core. I needed to clear some space, so I had to uninstall and reinstall Sophos. Everything goes fine and dandy till the installer tries to install the Clean service. 2022-04-11T00:41…

Our company computers have the Sophos enterprise version and this is all managed through IT support web portal. Every time an online game is launched on CNC.net it now disconnects after 3 seconds. Worked perfectly for a long time. I have discussed with…

Hi Community, if I add an exe file to the process exceptions, will it still get checked for exploits? Thank you!

Anyone seeing issues with approving / Licensing Sophos XG Firewalls via the Central Partner Dashboard? the old Link for Firewall Approvals is completely missing and I can't add in new firewalls into the Partner Dashboard. I need this to apply Licensing…

Are there any plans to support the Report Message/Phish Threat Outlook Add-On for Exchange 2016? Or a potential release date? We have a go live date already set for our phishing campaign, and this button was a feature we thought was pretty important…

I have a computer locked down to where all websites are blocked but one. The issue I am running into is the website that is allowed is not displaying properly. As in nothing on the website displays correctly. When you try and login it just keeps repeating…

After installing Sophos Central server protection our applications provided by terminal server seem to start up very slow. It takes more than 3 times more than with the old Sophos. Are there any ideas or best practices for this problem? Something to…

when I run the AD sync a specific server in Sophos Central is moved from AD group to no group. However, the group is available in Central and I can manually move the server back there. But a sync deletes this assignment again. In AD, the server can be…

Hi, I am running Windows 10 Home 64bit 21H2. I am trying to install Hitman Pro Alert using the file downloaded from the official web page. It is version 3.8.19.923. However, when I run the .exe file, and then click on Install, a message pops up…

Hello, Sophos Central has stopped working for both MacOS Big Sur version 11.6.4 and Windows 10 with an error that states " One or more Sophos services are missing or not running " event and "Sophos Network Extension Stopped" in the Sophos central portal…

Hello, so my customer has the problem that he can not see the Account Preferences on his Sophos Central. But when i am connecting to his Central with my Partner Admin account, i can see the account preferences. The customer get this report: Your…

Question is on the Subject. Thank you very much!

Hi, the article on the link below is not clear if that product can handle/protect Windows Servers. Can anyone confirm? We have an environment with Windows Server 2008 R2 and also Windows Server 2012 R2. https://www.sophos.com/en-us/medialibrary…

Hi I was trying to active my Sophos central account but for the last couple of hours the only thing I got is "oops something went wrong". I did try to log in to the webpage and it stops at the moment "please wait while we sign you in". I have a specific…

Hi everyone, We have been migrating Windows PC's from Enterprise Console over to Sophos Central. Sophos is installing on the PC's however it we see that the error: Not started: Sophos Snort when the PC appears in Sophos Central. We have rebooted the…

durante l'installazione dello script server protection, su ubuntu lts, ricevo la segnalazione che la protezione in tempo reale non è abilitata perchè non è possibile generare una versione stabile del kernel. come posso risolvere?.

As an existing iView user, I would like to continue hosting my own reporting service rather than trust a third-party to my data. Cloud-computing isn't all it's cracked up to be, frankly. Does Sophos have any intention of offering this application in…