I have a problem with the Sophos partner portal, as you can see below in the screenshot. Login : aya@siliconlibya.com Can you assist me with that?

it says "caa started in foreground mode. Connecting to host 172.16.1.3 ... Connected with ECDHE-RSA-AES256-GCM-SHA384 encryption. Client type sent: Linux Login was denied. Username/password invalid! Sending SIGTERM to running caa with Process Id 96829…

Good Evening. I must reset my Password from the Sophos XG 106w. Via Seriell I can connect with admin as password. But at the web console, I cannot login. I have to write a captcha. Perhaps that is broken? Can you help me please?