Hi! I have a billing issue. Who can I contact please? I got charged an amount on my Mastercard but I got out of Sophos services in 2022 (and have the email prooving it). I don't use it and wish to be reimbursed. It is really unacceptable not being able…

Hello, I have a problem with your scanning service. You have marked our site as a phishing threat on VirusTotal. This is severely limiting our online services. The website is: https://2m.ma/ar/ We have implemented a comprehensive security environment…

Xfinity's Advanced Security feature is blocking my business website, preventing users with this feature from accessing it. Despite countless conversations with Xfinity, they have not resolved the issue and even sent a technician to my house, which is…

Dear Respect colleagues! I hope your fine and doing well. I have face to slow browsing issue, after the ISP share the new DNS with us and I replaced the DNS after when I search for something too much loading, the first request is failed and when…

Bom dia a todos. Sou do Brasil. É lamentável como não existe material de estudo sobre o Sophos na web! Diferente de outras marcas que tem vários vídeos (em vários idiomas), não consigo achar quase nada sobre as configurações dessa marca! Hoje…

Ladies and Gentlemen, I'd like to have my account being deleted, since there ain't any possibility to do that myself. P.S. Should be implemented thanks

Hello, I have tried to login to the sophos client. I have followed the steps written in this article: https://support.sophos.com/support/s/article/KB-000035617?language=en_US I have downloaded and extracted the caa_x64.tar.gz file. I have copied the…

Hello, Sophos Central has stopped working for both MacOS Big Sur version 11.6.4 and Windows 10 with an error that states " One or more Sophos services are missing or not running " event and "Sophos Network Extension Stopped" in the Sophos central portal…

it says "caa started in foreground mode. Connecting to host 172.16.1.3 ... Connected with ECDHE-RSA-AES256-GCM-SHA384 encryption. Client type sent: Linux Login was denied. Username/password invalid! Sending SIGTERM to running caa with Process Id 96829…

Sophos Endpoint with XDR was recently been installed to several users computers that also have Sophos Connect Client VPN. Ever since the Sophos Endpoint with XDR got installed, the users Sophos Connect Client VPN keeps getting disconnected intermittently…

how to change my sophos register email id anyone help me .. thank you

Hi I wonder if someone can help me connecting sophos RED20 to my home router and monitored by XG Firewall which will be sitting on remote location. I have already added RED20 to XG firewall and provisioned it. But it still shows offline on XG Firewall…

Hi, I can see that many of my csref codes result in duplicate content, when i run my page through the tool. While csref codes provide me with important information, I'm not quite sure how much they affect my SEO results. Could anyone shed some light…

I built a very basic website for a client and one of his clients uses Sophos on their machines. The issue starts with the fact that my client's client is unable to access his website because Sophos is blocking it. The website: https://michaelethangold…

Dear sir/madam, We got the blacklisted domain in your platform: http://solidgoldlotto.com/ This domain is not active/live therefore it has no reason to be blacklisted. Can you please clarify why this domain was blacklisted and advice me how to remove…

Which one provides more security? Does Sophos Endpoint have all the features that Home has? Which one would you recommend?

I'm doing a "Kon Marie" and now that all my sock draws are colour coded, I am working on my internet accounts. So could an administrator please delete my account? Thank you for a positive experience when I was a Sophos Customer and needed help. A…

How do I submit a ticket directly to Sophos Community support? I've already called Customer Care, but they redirect me to here.

My device has been acting strange for 2 months. I figured i was “hacked”. Technical support via the manufacturer was of no help. I have been actively observing my devices behavior, and via some funtional testing came across a strange link that had a protocol…

I've just installed Sophos Home on my MacBook Pro, running the latest macOS. The icon in the toolbar immediately went orange and tells me, that real-time protection isn't running and that subsequently, everything else is disabled. However, when I log…

i need to know how to configure BGP in Cyberoam CR2500iNG-XP and how to make connection stablished, because i did configuration but its not stablished yet. so i need help in this and this is BGP Details: Router ID: 1.1.1.1 AS: 123456 Network: 102.26…

Hi there, I need your expertise on something. I have Sophos installed since ages on a mac OX version 10.9.5 - it was working very well - I think the last scan was a few weeks ago. Now, when I open Sophos and I click on "Scan" > the blue bar gets…

Hi. I'm trying to upgrade a laptop's OS (Win7 SP1) to Windows 10 2016 LTSB. I'm using a task sequence in Microsoft System Center 2012 R2, which is configured alongside MDT build 8443. I'm able to PXE boot and load Win 10 over Windows 7 SP1 laptops without…

I have what is probably a stupid question. I was told that I do not have to have my Sophos "on/open" (window open) for the program to be working/running. However, I have recently been keeping it open because every time I turn on my computer I get a pop…

Sophos 1.2.1 for MAC starts twice when I reboot the computer and both show up in the status bar. I can stop one with activity monitor but it starts two when I restart the computer. Any ideas on what is causing this? The MAC is running 10.11.6