Somoto BetterInstaller is cleaned up by QM but comes back everyday. Serra showed how to use Console to find it in logs. Now what?

Twice now, on waking my iMac up from sleep, Sophos shows it is preparing a download. On trying to Cancel the Download, I get the error message "Could not send cancel update request to Sophos AutoUpdate daemon." The only way to stop it is a full restart…

Quarantine Manager detects a threat on my iMac: Troj/Java-CM, (which affects Windows OS). Location is: /Users/bradconfer/Documents/Mercury C Archive/G4HD BatGyrl A.dmg G4HD BatGyrlA.dmg is a disc image of a hard drive partition (hopefully bootable if…

I have just run my Sophos antivirus for the first time in months and Quarantine Manager reports a pile of Spigot errors all on my time machine back up disks. Ive tried running Clean Up but that fails with a message to remove manually but I can't because…

I am sure i have key loggers, a back door or malicious remote user which has changed all my files so that nothing will update on my Mac for months... it has changed and added 4 times more .plist files than i had and changed all my configurations, network…

Hello, I have two separate users on a MAC who have the same issues. One MAC is running mountain lion and every time a scan is run it will pause on DMG files. The same happens on a Macbook Pro running El Capitan, scans fine until it reaches a DMG file…

Hi community, Recently i have installed sophos anti-virus for linux but i'm not getting GUI.Everything is command line but how to get the GUI i know there is Web console gui while i installing i saw it.please suggest a solution to get the web console…

Hello. How can I get back the files that I manually deleted after running Sophos anti-virus scan? The thing is I never checked any of the files, just deleted them all on monday (so the 3 threats are gone from my mac), but now I noticed that all my Notes…

Can I use Sophos Anti-Virus Home Edition on my Mac to scan my iPhone for viruses and malware when it is connected by USB cable? I am currently using Sophos anti-virus HE version 9.4.0. I have tried to scan my iPhone with Sophos through iTunes, Finder…

After upgrading to 9.4 my company's VPN software fails to detect Sophos and get's an error massage that "Either you don't have Sophos or it's not updated in the last 7 days". Company's VPN software called CheckPoint and the report is called "Endpoint…

Hi there, I just upgraded my MacBook Pro (mid 2012) to El Capitan, and tried to run Sophos AV 9.4.0. It updates fine, and the scan begins fine, but it gets stuck and won't move; it's not showing in the OS as 'not responding', but it's been stuck on…

I have run Sophos Anti-virus on my Mac laptop several times now and every time it hangs half-way through the scan. From what I can tell, it is hanging on the exact same file each time. I get no message of any kind, just the progress bar showing how far…

I am having a bib problem with my Sophos Anti Virus for Mac, it is slowing my computer so badly i can not do anything else until it has finished and the can take from mins to nearly an hour any help greatly appreciated is the home edition 9.4.o engine…

I'm using Yosemite 10.10.5, Little Snitch 3.5.3 and Sophos AV 9.40. Within the past few days I've started getting new alerts from LS about the SophosWebIntelllgence.bundle trying to access various sites, usually on ports 80 or 443, but often on other…

Installation help please. When I try to install the software (Sophos Home) on my macbook pro 10.6 it gives message "System Extension cannot be Found" The system extension"/System/Library/Extensions/AppleUSBthernetHost.kext" was installed improperly and…

i have sophos for mac 9.2.7, but from two days, when start the autoupdate, I must wait a long time for finish. Several times, continues to infinity and when I stop and start manually, after some time, it is updated. Is it normal?

The application icon has now gone. I can't locate the version of sophos that I had installed. i have tried the removal tool but it says successful but clearly hasn't fully completed. I have also tried a new installation but that fails also. uninstall…

I made a full scan of Sophos anti-virus 9.2.7 on MacOS X 10.8.5. At the end I have many files whch Quarantine Manager classify under "Manual Cleanup". For all these files, when it was possible, I simply had to display their name and enter "rm" in…

I terminated a full scan with Sophos anti-virus 9.2.7. I am on MacOS X 10.8.5. The Quarantine Manager displays: I can't reach such a file with the Finder. It is hidden. I can't reach it with find in a Terminal since its name is truncated. …

So...I was searching up all the questions and topics about this, but none of them give a definite answer. I ran a scan today and it showed issues detected, and I checked the logs, but I can't figure out or see what the issues were. What is the best way…