• How do I clean this alert up?

    JamesHutton
    JamesHutton
    Hi. Just joined the form because I'm getting the message: Malware not cleaned up: 'Troj/RarMal-CW' at '/' From the Sophos database looks as though this started to be seen late March this year when it appeared on my Mac. Two questions: 1) How do…
    • over 8 years ago
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  • RE: Removing malware on Time Machine

    BrooksMick
    BrooksMick
    Interesting answer, but how does one find the file on Time Machine? Searching for it does not return a find, nor does searching for the malware on the computer. The address given for the file in Sophos Home is incomplete, listed only as "/".
    • over 8 years ago
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  • Dear Sophos, your community can't help, can you?

    IanP
    IanP
    I've had this warning periodically for YEARS and Sophos has not cleaned it up. Ever. Apparently the virus can be found at '/' wherever that is. Can Sophos offer a solution, or do I just accept Sophos cannot deal with Mal/Phish-A ?
    • over 8 years ago
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  • PUA detected: 'Generic PUA IN' at '/'

    KurtRadecki
    KurtRadecki
    Hi, I have Sophos Home running on a Mac. I got the following threat 6-7 times a few days ago: "PUA detected: 'Generic PUA IN' at '/'" That's all the detail the threat gives on the Sophos Home portal. Since there is so little information, does anyone…
    • over 8 years ago
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  • I have an alert... what do I do about it?

    IanP
    IanP
    I have an alert... Malware not cleaned up: 'Mal/Phish-A' at '/' Two questions, what/where is '/' and what can I do about it?
    • over 8 years ago
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