• On-access scanning causing problems with legacy Filevault

    BenT
    BenT
    Ok so at some point I found out how to enable legacy filevault on my mac for my primary account and did so. Eventually (not immediately) I started having problems logging in with the screen freezing to the point that I reinstalled mac. Last week I finally…
    • over 8 years ago
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  • How do I install Sophos AV 9.4.2 for Mac?

    1MacGeek
    1MacGeek
    I have a 2015 MBP, running 10.11.3. I am trying to install the 9.4.2 version of Sophos AV on it. Just after I authenticate the install, it always errors out thusly : Thinking it might have been a bad download, I re-downloaded the installer and tried…
    • over 8 years ago
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  • Updates use HTTP and not HTTPS - why?

    WilliamCawthra
    WilliamCawthra
    Hi, I've noticed that the Sophos updater downloads updates using HTTP. Specifically, the configuration in "/Library/Sophos Anti-Virus/sau.plist" lists " http://dci.sophosupd.com/osxhe" as the update URL. This apparently cannot be changed to HTTPS…
    • over 8 years ago
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  • Cleaning a threat on a USB drive wiped out ALL the data on it!!

    JenGam
    JenGam
    I've been using Sophos on my MacBook Air 2013 for over a year. Today I inserted an 8 gb USB drive and a threat came up. I went to the quarantine manager, cleaned up the threat and now EVERYTHING has disappeared from my drive. HELP! What should I do now…
    • over 9 years ago
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  • Concern that “Cleanup may delete files that are identified as components and listed under Locations" may delete or damage disk image.

    BradConfer
    BradConfer
    Quarantine Manager detects a threat on my iMac: Troj/Java-CM, (which affects Windows OS). Location is: /Users/bradconfer/Documents/Mercury C Archive/G4HD BatGyrl A.dmg G4HD BatGyrlA.dmg is a disc image of a hard drive partition (hopefully bootable if…
    • Answered
    • over 9 years ago
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  • Configuring SAV Mac 9.4 for Pulse Secure

    BrookNale
    BrookNale
    Our IT shop uses the Pulse Secure ESAP 2.8.8 software, which runs a "host checker" to verify anti-virus software on a user's home computer. SAV for Mac version 9.x is on the supported software list available here: https://www.pulsesecure.net/techpubs…
    • over 9 years ago
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  • Please Help....iPhone Back Up Corruption Issue...What Is This?

    R.V.
    R.V.
    Hello, November 9, 2015 I had problems with my iPhone 6 Plus and Apple sent me a new iPhone. But before I restore the new iPhone from the backup I decided to scan the iPhone back up with Sophos antivirus. And Sophos reported..... Threats…
    • over 9 years ago
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  • ISSUE: Corrupted iPhone Back Up

    R.V.
    R.V.
    Hello, November 4, 2015 I had problems with my iPhone 6 Plus and Apple sent me a new iPhone. But before I restore from the backup I decided to scan the iPhone back up with Sophos antivirus. And Sophos reported..... Threats: 0 Issues: 1 And…
    • Answered
    • over 9 years ago
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  • My internet keeps on slowing down, almost to a stop at times. Little Snitch tells me that sophoswebintelligence.bundle is responsible. What can I do to stop Sophos taking over my bandwidth?

    DavidTyler
    DavidTyler
    MacBook OS 10.10.5 Sophos 9.4 Threat detection engine 3.61.0 Threat data 5.20
    • Answered
    • over 9 years ago
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  • NUMEROUS ISSUES yet answered much less SOLVED replies for Mac here are just sad.

    bexThompson
    bexThompson
    I am sure i have key loggers, a back door or malicious remote user which has changed all my files so that nothing will update on my Mac for months... it has changed and added 4 times more .plist files than i had and changed all my configurations, network…
    • Answered
    • over 9 years ago
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