Hi, We hvae managed to start a campaign, emails are now being dellivered, but when users click on any link within the Credential Harvest Phish Test, Safe Links is kicking in and a MS warning that the site is malicous is displayed. How do we get…

Hello, i have a question about the user awareness campaign please: we just started a campaign last friday and set the starting date on today (10-17-'22 / 10.00 am) with delayed email outpoot for the different people. The problem is: it sent the…

Howdy Friends, While conducting a scheduled campaign recently we had a member of our executive team reach out to inquire if there was a way to differentiate between when a user simply opens the email, and if they had forwarded it onto other recipients…

I just set-up a trial of Sophos Central, and I belive that the option for Phish Threat WAS on the menu, and is now gone. I'm only on day 2 of a 30 day trial. I don't know what I did to cause it to disappear. When list my licenses, it shows as valid…

It would be good if when I click on a user within Sophos Central, that I could see how many phishing campaigns have been sent to them in a time frame, how many times they have been caught, how much training they have done and whether the training was…

Hi Guys, I'm trying to Make an OpenAI template Campaing, but when I click on the URL of the Campaing EMAIL, my AntiVirus is Blocking the Landing Pages. I can do an Exception for this campaing, but probably there are other URLs of sophos PhishThreat…

Hi, Some phish threat emails are being automatically quarantined by Microsoft despite adding all the Sophos Senders to the Phishing Simulation under Microsoft 365 Defender > Policies & Rules > Threat Policies > Advanced delivery > Phishing Simulation…

Hello together, one of our customers would like to know, how long the result data of campaigns is stored at Sophos servers, even after the deletion of a campaign (for legal reasons).

We are a reseller of email services, and we bundle the Phish Threat service with an encrypted email service provided by a 3 rd party vendor. That vendor also, of course, provides services for other resellers, and all resellers can provide email addresses…

Hello, Apologies if this is in the wrong forum. Outlook seems to be automatically deleting emails from Phish threat. I've whitelisted the domains/IP's in Office 365, added the TXT records to our domain, added the proper whitelists in the mail flow…

https://community.sophos.com/phish-threat/f/discussions/134721/domain-verification-for-phish-threat We are being asked to verify our domain. The notice says that we verified it just over one month ago. How often will we have to do this? Thank you…

I see that it is not possible to create attachments phishing emails with PDF format. In Norway, we often use PDF format to send mail such as payslip mail. It would have been brilliant if you had made this service available. And it would have been…

When performing a phish test, we'd like the testing emails to have the same Smart Banner at the top as other external emails. Without that, it's a dead giveaway to our users that it's not a "real" phishing email. Also, we want to use the opportunity to…

Hello, we are using the phish threat product for a quiet a bit now and we want to start an attachment campaign. The Sophos system is not recognizing when a user has opend the attachment. Other E-Mail campaigns are working fine and everything for sophos…

Note: Please get in touch with Sophos Professional Services if you require direct assistance with your specific environment. Table of Contents Add IP addresses to the Email allowlist Add IP addresses and other settings in the Inbound gateway…

Note: Please contact Sophos Professional Services if you require direct assistance with your specific environment. To ensure successful delivery of Phish Threat emails and completion of Phish Threat campaigns, f ollow these steps to make necessary…

Hey everyone, we are thinking about adding a new own training to our existing Securitytraining. Question is which solutions is the best to create own trainings and get good reports to see who finished them. Cheers Bjarne Thielsen

Hello, I started to setup Phish Threat for my company but I've trouble with Office 365 that they are opening the E-Mails and links so they distort the reports. I completely copied the settings of this user community.sophos.com/.../501783 but E-Mails…

Hi Everyone! Just in case you have started a Series and you want to end it as you don't want it to keep making anymore new campaigns automatically, here is the way. What to do 1. Go to Manage > Campaigns. If a campaign was created through a Series…

Hello, is there any way to optimize Phish Threat workflow? Currently it seems every user will get only one Email per campaign which results in many campaigns to send users multiple emails per week. I know I could use series but it has much less control…

We configured a Phish Threat attachment campaign and sent it to all mail-enabled users. This process worked as expected. After the emails went out, support tickets began rolling in. Our end users said they never opened the email, much less the attachment…

Following this realease : https://community.sophos.com/phish-threat/b/blog/posts/sophos-phishthreat-now-supports-microsoft-exchange-2016-and-2019 I tested and it still doesn't work. Symptoms are identical : idle for 4-5 minutes to "is working on your…

Dear Community members, my name is David Lorenz from the company AAIC Soft Systems GmbH from Germany. We buyed a Phish Threat licence for awarenes trainings. We deployed the xml Outlook Add-In sucessfully but it doesent work. When we want to use…

Hi, we currently using only Phish Threat from Sophos. Today I was not able to create a new campaign. It says " To protect you and your users better, Sophos Phish Threat needs to verify that you own the domains that you are using. To prevent any potential…