Hey Community, This KB article describes why Sophos Central customers that use Phish Threat V1, might see deleted users reappear in the Sophos Central dashboard user list. Regards, FloSupport | Community Support Engineer

Hey Community, Some customers have reported that when the language settings in their browser are set to any other language besides US English, it causes an issue with the start, and stop dates of the campaign. When creating a campaign, the default…

Hi Community, Some users are experiencing that the dashboard screen does not display correctly; all existing Phish Threat campaigns are not visible in the dashboard, and new campaigns cannot be created. Please follow the steps listed in this KB article…

Hi Community, Some Phish Threat customers in the EU-West region are unable to use Phish Threat after applying a full license. Even though Phish Threat was available with the trial licenses, once a full license is applied, Phish Threat will disappear…

I've enrolled everyone in a group and set up a program, however emails do not seem to be going, I have set 100% of them to go out over the course of an hour but no sign of them changing from 'Pending' I have tried changing the time to line up with mountain…

Hi all, because of previous issues with PT (missing macro in attachement), therefore no Training has been trigered/started based on user activity, I had to create a Training Campaign as a standalone campaign. I have now approx 300 users, who should…

Typically an attacker would use a custom domain for a particular engagement so the content and the domain match up. However, when setting up a new campaign with a custom template, we are unable to choose a domain that makes sense (apart from maybe “outlookmailer…

Hi all, does anyone know, which or IF the HTML or other TAGS are supported within PhishThreat ? I´m trying to edit the Mandatory Training Enroll Email (under language editing option), to make the look better, more consistent and more formal according…

Hi all, I have created and tested several phishing campaigns and always, when I replied to the attack (Secure Document fdrom the list of available within Phish Threat Central platform), I have got invitation to the training. Now I have a situation…

Hi all, I´m now trying to create a Training Campaign only and I am missing a tools for changing the fonts and backgroun. It is very importnant for the customer. It should look as regularcompany-style email newsletter or so. The email comming from the…

Hi all, I try to figure out, where the notice that the document has been scanned for viruses actually appears? It is checked box, but I don´t see it. Anyone can explain or try? Thanks! Patrik

I have encounter some issues within Phish Threat. Could anyone confirm the same? 1. Once the campaign is set and users enrolled, and I choose "Change Training" - select and SuBMIT button, the Campaign STARTS immediatelly without any additional prompt…