Hi Everyone. I just want to confirm that it is still not possible to update or assign more users to the campaign after it was set to active? I am brand new to Sophos Phish Threat, but was able to deploy our company's first training campaign. I selected…

Hi, I have an issue after I customized my Email Attack template. I`ve already tried to use default template, and its working with no issues. I also have contacted your sales engineer and he asked me to raise this issue. His concern, this issue due to…

After MS February 2021 updates Outlook would crash, I removed the Report Message Button from Exchange ECP and was able to open Outlook again. I added the Report Message back into Exchange ECP and Outlook crashed again. I uninstalled MS KB4493190 and…

Hello, We have the Office 365 ATP phish extension. Although the the amazon address is whitelisted. Any thoughts?

Hello folks, does anyone else experienced the issues of Open emails by users not recognized by Phish Threat? Our customer has not been able to resolve the issue with this article ( Article Detail (sophos.com) ) so I am looking for more guidance anyone…

Hello all, can you create a campaign in Phish Threat and randomly assign more than one template to users (instead of creating a new campaign for each template)? Thank you!

When will Azure AD Sync be available to sync Phish Threat users?

Hi We are trailing Phish Treat within our organisation. But are having problems with white listing. Our email is setup with an external hosted Barracuda spam filter, which then forwards to Office 365. I have white listed the domains and IP's in…

We currently use the AD sync to synchronise users and groups from AD to Sophos PhishThreat. We’d like to create a campaign that all new users will automatically be enrolled in ….. e.g. all new staff get sent an email with a training module on how to…

I created a campaign ran it and figured out I forgot to white-list the IPs. Is there a way to resend the same campaign without having to rebuild it from scratch?

Phish Threat 2.0 came out May 14th per the "What's New" area of Sophos. How do I tell what version we're on? I don't see anything listed under either Phish Threat nor Sophos Central itself. http://docs.sophos.com/central/Readmes/en-us/scloud_readme…

I created a campaign in the trial version of phish threat, and sent a email out to a select few, including myself(super admin). Central shows that everyone opened the email and clicked the link. I did not click the link, but it shows up that I did. Why…

Hi, I initiated my first campaign with Phish Threat. 34 users got an email. Currently only 7 of them opened the email as displayed in the dashboard. But what does "open" mean? I also opened the email but did not click on the link so I would think that…

Hey Community, This KB article describes why Sophos Central customers that use Phish Threat V1, might see deleted users reappear in the Sophos Central dashboard user list. Regards, FloSupport | Community Support Engineer

Hey Community, Some customers have reported that when the language settings in their browser are set to any other language besides US English, it causes an issue with the start, and stop dates of the campaign. When creating a campaign, the default…

Hi Community, Some users are experiencing that the dashboard screen does not display correctly; all existing Phish Threat campaigns are not visible in the dashboard, and new campaigns cannot be created. Please follow the steps listed in this KB article…

Hi Community, Some Phish Threat customers in the EU-West region are unable to use Phish Threat after applying a full license. Even though Phish Threat was available with the trial licenses, once a full license is applied, Phish Threat will disappear…

I've enrolled everyone in a group and set up a program, however emails do not seem to be going, I have set 100% of them to go out over the course of an hour but no sign of them changing from 'Pending' I have tried changing the time to line up with mountain…

Hi all, because of previous issues with PT (missing macro in attachement), therefore no Training has been trigered/started based on user activity, I had to create a Training Campaign as a standalone campaign. I have now approx 300 users, who should…

Typically an attacker would use a custom domain for a particular engagement so the content and the domain match up. However, when setting up a new campaign with a custom template, we are unable to choose a domain that makes sense (apart from maybe “outlookmailer…

Hi all, does anyone know, which or IF the HTML or other TAGS are supported within PhishThreat ? I´m trying to edit the Mandatory Training Enroll Email (under language editing option), to make the look better, more consistent and more formal according…

Hi all, I have created and tested several phishing campaigns and always, when I replied to the attack (Secure Document fdrom the list of available within Phish Threat Central platform), I have got invitation to the training. Now I have a situation…

Hi all, I´m now trying to create a Training Campaign only and I am missing a tools for changing the fonts and backgroun. It is very importnant for the customer. It should look as regularcompany-style email newsletter or so. The email comming from the…

Hi all, I try to figure out, where the notice that the document has been scanned for viruses actually appears? It is checked box, but I don´t see it. Anyone can explain or try? Thanks! Patrik

I have encounter some issues within Phish Threat. Could anyone confirm the same? 1. Once the campaign is set and users enrolled, and I choose "Change Training" - select and SuBMIT button, the Campaign STARTS immediatelly without any additional prompt…