• Sophos File Scanner v1.11.3.879 failed to install

    uthaman n
    uthaman n
    Hi Team , Today all client system showing Sophos File Scanner v1.11.3.879 failed to install , please advise
    • Answered
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Windows 10 IoT Enterprise LTSC uwfmgr write filter

    Alan Hueck
    Alan Hueck
    Hi We have a standard Windows 10 IoT Enterprise LTSC image installed with Sophos Intercept X client installed. The image uses the uwfmgr write filter and when we enable it some of the Sophos services fail to start. Any advise please and is there…
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Uninstallation failed. Update is currently in progress..

    Peter Funny
    Peter Funny
    I've exactly the same issue than in this post: https://community.sophos.com/intercept-x-endpoint/f/discussions/136947/uninstallation-failed-update-is-currently-in-progress?ReplySortBy=CreatedDate I've tried deleting the registry entry from this…
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • uninstall the Sophos software

    Gabriel Raileanu
    Gabriel Raileanu
    Hello, I need help to uninstall the Sophos software from my laptop. I deleted the laptop device from the online Sophos account, because the installation did not complete correctly. Now, when I try to uninstall it, I have this error message "Tamper protection…
    • Answered
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos installation failed

    han qin
    han qin
    Hello all, Today I run SophosSetup.exe as administrator, the network is internet , but the installation failed (prompt: Failed to extract the installation package). i tried many times , it still failed, anyone who knows why?
    • Answered
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos AMSI Protection Logging - Turn Off

    Jerome Nillasca
    Jerome Nillasca
    Dear All, Hope you are all doing well. I have a question regarding AMSI Sophos Protection. Is it okay to turn off AMSI logging? Turn off AMSI logging to resolve compatibility issues – Sophos Home Help Since we upgraded our workstations to Windows…
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • no heartbeat from MacOS Sonoma 14.3 (again)

    LHerzog
    LHerzog
    Yesterday the first client updated it's MacOS to Sonoma 14.3. Since then it has no heartbeat on our firewall. All Sophos services up and running. Agent 10.5.1 The user is connected with SSL VPN. He was before the update (with heartbeat!) and is…
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • Disable automatic cleanup of PUA

    Lukas_lzs
    Lukas_lzs
    Hey there. I know this question has been asked a few years back, but i hope there is an update to this. I deployed Sophos CIXA on my PC and it started automatically deleting some of my trusted software i use as a network technician. The files…
    • Answered
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • Issue with Sophos Endpoint Intercept X Advanced for Server on Windows Server 2022 HyperV Guests

    Russell Admin
    Russell Admin
    Issue with Sophos Endpoint Intercept X Advanced for Server on Windows Server 2022 HyperV Guests Hypervisor is also Server 2022 host running Sophos Endpoint Intercept X with all the recommended HyperV exclusions in place. The guests VMs get ridiculously…
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • MAC 14.2 Install script Automation Issue

    James Morales
    James Morales
    We are using a MDM to automate the installation of Sophos Endpoint on MAC 14.2. We try to use the installation script provided but it always fails to fully install. The software appears on the Mac but is unable to start. When I look at the install log…
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos Install and Uninstall on Mac OS 14.2

    Eric Svetcov
    Eric Svetcov
    I am struggling to install the endpoint agent on Mac OS 14.2 and so I decided to uninstall on my test Mac and reinstall to try to figure out the instructions and now I'm stuck. I ran the uninstall (which partially failed) and then deleted the Sophos folder…
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • SOPHOS and Hanwha camera servers with Windows OS.

    Sid Wallace
    Sid Wallace
    I am the admin for quite a number of Hanwha camera servers. Several in particular are in a school system. Once our servers were installed, unknown to us, they deployed SOPHOS on the servers. Now we are seeing numerous crashes, lockups, packet losses and…
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • Turn On Data Protection for all organization

    Alex Ulloa
    Alex Ulloa
    Trying to turn on Data Protection but in the Sophos help section keeps showing outdate instructions and Google is not helping either. Check all Global settings for tenant and EndPoint and can't find the buttom to enable, please help
    • Answered
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • Any way to query events for 'Applications and Services Logs' via Live Discover?

    iamroot
    iamroot
    Hello everyone, I understand there is a way to query for event logs in Live Discovery. From what I see, it may be limited to Windows Logs only i.e Application, Security, Setup, and System event logs. I tried querying an event id, but it pulled from…
    • Answered
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • please improve Lockdown uninstall approach

    LHerzog
    LHerzog
    We have decided to uninstall SLD from all servers where it was installed but unlocked. What a strange behaviour, that it installs itself back some time after you remove and reinstall the Sophos endpoint software completely. Then you find, you need…
    • Answered
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • live discovery query for: web browsing activity of MAC device

    Hemanth Kurungat
    Hemanth Kurungat
    Hi, Please let us know if there is a sql query for get all web browsing activity of user/ computer for MAC devices on sophos central. I found we have inbuilt query available for Windows as : "URLs accessed on Windows (Data Lake)". Kindly let…
    • Answered
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • Bluetooth headphones are not working Even it is allowed in the policy

    Hemanth Kurungat
    Hemanth Kurungat
    Hi, Our client has some issues, related to central endpoint protection 1. Bluetooth headphones are not working Even it is allowed in peripheral control policy. We have checked a JBL Bluetooth headphone, even the user has full access in peripheral…
    • Answered
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • tcpip.sys blue screen

    Kent_166
    Kent_166
    Hi all, I've been having random workstations blue screening since christmas and all reports point to a driver issue, all of the drivers were so far intel ethernet cards until this morning when my own laptop bluescreened. I've found this article but…
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • SMB-RR-Server Protection InterceptX

    satyabrata bastia
    satyabrata bastia
    Hi, we are getting above quote from vendor ----SMB-RR-Server Protection InterceptX we are using on-premises server. how to install in physicals and virtual machine if both are present in same machine and its required same software or different.…
    • Answered
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos Protection for Linux Maximum File Size

    SophosUser12
    SophosUser12
    Hi does Sophos Protection for Linux have a maximum scannable file size, can it be modified? thanks,
    • Answered
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos Endpoint not working with DLP

    Sarvesh Singh
    Sarvesh Singh
    Hi, I have DLP solution named Somansa which is installed at one of my clients place along with Sophos Antivirus. There I have enabled Application blocking through Somansa DLP which is working fine in the system where Sophos is not installed but same…
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • Retrieve more information of client devices?

    Vincent Luckmann
    Vincent Luckmann
    Hello dear Sophos Community, we have some old devices in our company and I noticed that the sophos agent collects data like Processor structure and Operating System but now my question is; Can I get Sophos to collect more information than this from…
    • Answered
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • Install issues on Linux

    Jersson Andrango
    Jersson Andrango
    This software is governed by the terms and conditions of a licence agreement with Sophos Limited Performing pre-installation checks to verify whether SPL can be installed on this machine INFO: Verifying connections to Sophos Central WARN: Server cannot…
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • Datalake Query windows_programs with some empty "name" columns

    Philippe Hirzel
    Philippe Hirzel
    I am playing around with the XDR Datalake. The goal is to use the XDR Datalake for our inventory. So we do not have manually update it. I can get all installed software from the Datalake thanks to the query "windows_programs". However in this query…
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • Licensed XDR with NDR sensor?

    Andre Soares
    Andre Soares
    Hello, We have the Intercept X Advanced with XDR license, will we need a new license if we want to implement the NDR Sensor or does our license already include this sensor? When will it be released? Thanks André Soares
    • 11 months ago
    • Sophos Endpoint
    • Discussions
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