• Adding exceptions to Peripheral Control policy

    Roman Blaszkowski
    Roman Blaszkowski
    Hi, School I'm working at has decided that all removable USB Memory sticks are to be banned and restricted only to specific departments. It's all well and good, but there will be an influx of new devices, that would have to be added as exceptions and…
    • Answered
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • Install Sophos endpoint on devices with multiple NIC/IPs

    CarlosLS
    CarlosLS
    Hi, I need to install Sophos endpoint on some computers with a particular situation, description below: These computers have 2 or 3 IP addresses, each belonging to a different network. They are shared between employees from different companies,…
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • How to safely operate a developer-friendly loose policy?

    Yohei Ikata
    Yohei Ikata
    What is your company's policy regarding the operation of endpoint protection for software developers? I like Sophos Endpoint Protection, but the software developer environment is a headache. Our anti-threat policy has been so badly written that exceptions…
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • Peripheral Control policy "Block Bridged Wireless" adapter remains disabled

    AndyR
    AndyR
    Hi, We use the Endpoint Peripheral Control policy Blocked Bridged to disabled the WiFi Adapter when a wired connection is available. We're a highly mobile workforce and staff will work via wired connection when in office and on WiFi typically when working…
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • Option to start a Full-Scan for new clients?

    dirkkotte
    dirkkotte
    Customer requests a full/deep scan for all new added endpoint-/MDR-Clients. Does this option exist?
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • about relay and cache server

    Nyein Chan Zaw
    Nyein Chan Zaw
    Hi all, I setup one WindowServer for cache and relay server. Now i plan to install my one of linux server for Sophos EP and this server is offline. So how can I check from my sophos central for this offline server status ? It can check it from my relay&cache…
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos Central Account Control

    Nyein Chan Zaw
    Nyein Chan Zaw
    Hi, I have super admin access for sophos central and partner portal but I cannot see any old user delete function. If anyone know could you please guide to me.
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • Application Whitelisting (Allowlisting) for endpoints

    Andre Soares
    Andre Soares
    Hey guys It is possible to create the following rule in the endpoints: if it's not expressly permitted, it's not allowed. Something similar to the lockdown for servers. Thanks André Soares
    • Answered
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • some users disappeared from Sophos central

    Jehad Alamin
    Jehad Alamin
    Dears, We are facing a problem finding some users and their computers in SHOPOS portal under computers or under "Restore deleted devices and recover Tamper Protection passwords" even though SHOPOS endpoint is installed in those devices. Regards,
    • Answered
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • Some Sophos services are not running/missing

    Jehad Alamin
    Jehad Alamin
    Dears, Some users have an issue with a server not running, it shows " Not started: Sophos IPS" in Sophos central. Thanks,
    • Answered
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • Query for : IP/URLs accessed from Mac user or deivces

    GunjungLee
    GunjungLee
    Is there a query that can be used to see if a user or Mac device has accessed a specific IP or website?
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • sophos relay server

    Nyein Chan Zaw
    Nyein Chan Zaw
    Hi all, I plan to install sophos relay server and other client will connect to this server to get update and policy. For this relay server as sophos document it should be window server and anyone have this installations guide for this relay server …
    • Answered
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos Agent Installation Failed - CloudInstaller Error

    Matlogonolo Radibe
    Matlogonolo Radibe
    We're trying to install Agents using SCCM and we are getting the below an error: Please help. C:\\Program Files (x86)\\Sophos\\CloudInstaller About to delete: C:\\Program Files (x86)\\Sophos\\CloudInstaller Failed to remove 'C:\\Program Files (x86)\\Sophos…
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • cannot download for sophos installater package

    Nyein Chan Zaw
    Nyein Chan Zaw
    Hi all, how can i download for sophos package and installer after i clicked to Devices>Installer> i cannot download package and send to package to user also.
    • 7 months ago
    • Sophos Endpoint
    • Discussions
  • download sophos package for linux

    Nyein Chan Zaw
    Nyein Chan Zaw
    Hi all, How can I download the Sophos EP package for linux server. I'm partner of sohpos access. When i login my page did not see any download funciton.
    • 7 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos Intercept X for Citrix VDI

    Anishkumar C
    Anishkumar C
    Hi Team, We have a query in Sophos license allocation in Citrix VDI environment. How the licensing will work here for the sessions. So, we have a master image with Windows 11 operating system. Each users have a different session in the environment.…
    • 7 months ago
    • Sophos Endpoint
    • Discussions
  • Battlenet cannot launch any game

    Vasileios Laios
    Vasileios Laios
    Hello, I have the following problem. I have a user with Sophos Endpoint Protection installed that cannot launch any battlenet games. Like Starcraft etc. I have tried to create some exclusion policy for the game but didn't help. If i tamper with…
    • Answered
    • 7 months ago
    • Sophos Endpoint
    • Discussions
  • Filescanner exceptions for network drives

    LHerzog
    LHerzog
    We need to exclude some files from Sophos File Scanner on network drives. Lets say we have mapped drive N:\ with \\server1\share1 I tested access and logged with procmon and SFS debug logs, what is scanned, when opening N:\file1 I can see \\server1…
    • 7 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos Intercept X Advanced EP

    Nyein Chan Zaw
    Nyein Chan Zaw
    Hi all, I would like to know about Sophos Intercept X Advanced EP can do for below function. Can it do Web filtering/ Web Block? Can it block some ports , not allow ports? Can it disable USB or external hardisk? Thanks you all.
    • 7 months ago
    • Sophos Endpoint
    • Discussions
  • what is the feature or Point in Sophos Endpoint Protection client called Device Hardening

    it-thomas User
    it-thomas User
    We found new point under administrative Access on our clients called Device Hardening (Gerätehärtung). Can anyone help me to find out what it is. What did this setting do? Can we adjust it? What is the hardening in detail? many thanks for your…
    • Answered
    • 7 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos InterceptX Advanced EP

    Nyein Chan Zaw
    Nyein Chan Zaw
    Hi all, I would like to know onething Sophos InterceptX Advanced EP can do skip scanning below these. > Some folders/files in server : if don’t want to scan.(File type is x.raw and other proprietary formats).
    • 7 months ago
    • Sophos Endpoint
    • Discussions
  • SATC and run-as sessions on the Terminal Server never logged out

    LHerzog
    LHerzog
    As we have opened a new case on it 07354794, I wonder if this is a known result, because I cannot find any information about it. Scenario: Fully setup SATC Client / Firewall for a Windows 2022 terminal server . User logins on the firewall are working…
    • 7 months ago
    • Sophos Endpoint
    • Discussions
  • installation failed.Contact your computesystems administrator or Sophos Technical Support for further assistance

    tony shi
    tony shi
    • 7 months ago
    • Sophos Endpoint
    • Discussions
  • File/Folder-Exclusion-Rule for multiple filetypes in specific directory

    N_M
    N_M
    Hello, i would like to add a File-Exclusion rule for multiple filetypes and one specific path. Do i need to add multiple exclusions for each filetype or can i just create one rule for all? Here is an example: "C:\Test\Folder\*.txt,*.zip,*.abc…
    • Answered
    • 7 months ago
    • Sophos Endpoint
    • Discussions
  • Intercept X - SSL/TLS decryption of HTTPS websites

    Anthony Hill
    Anthony Hill
    Hi By default is SSL/TLS decryption of HTTPS websites marked as ON by default? What are the implications or disabling this? Thanks.
    • 7 months ago
    • Sophos Endpoint
    • Discussions
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