Hi,
Im getting this error in Sophos central for our client PC.
"Malware or potentially unwanted applications in quarantine"
How am i going to clean this? and if where is the location of the quarantine folder?
Thanks,
nidz
We're using the software "ALVA" by Ascherslebener Computer GmbH. Yesterday there was a scheduled update install of "ALVA". After installing the update you were not able to create or print any files out of the "ALVA" software. Also there was no error message…
Greetings very good afternoon community!
I have a question. Is the endpoint capable of detecting and reporting a port scan? That it has been executed on the network and towards computers that have the Endpoint installed? I have seen that the Sophos…
One of our user has " Outbreak detected " report due to the following domain access. does this site really have any issue or this is an wrong detectection, as much as I can see it blocked image files only ? if no how sophos going to resolve it?
https…
Hello everybody.
I've never seen this type of behavior. How to proceed in this case?
Description
Manual malware cleanup required: 'Unknown Threat' at 'null'
More information
We tried to clean up a threat but failed.
Thanks
Hi,
we have a similar problem to https://community.sophos.com/intercept-x-endpoint/big-sur-eap/f/discussions/126172/sophos-endpoint-10-0-3-causes-issues-with-electron-based-apps?focus=true
One of our customers uses an app called ClickdocPro which…
Hi,
Quick question with regards to scheduled scans.
Each time a scan is run does it do a full scan each time or is the previous scan cached so it only scans changes?
Thanks, Lee.
One of our customer wanted to deactivate the Sophos Scheduled Scan on the client devices.
I changed the settings in the Threat Protection Base-Policy. But the clients still do a weekly scheduled scan.
Is there any other option in the policy settings…
Dear All,
im facing CrytoGuard detected on sophoscleanup.exe
CryptoGuard detected ransomware in C:\Program Files\Sophos\Endpoint Defense\SophosCleanup.exe
anyone encountered this issue before?
Evening,
I recently came across an issue I can't figure out how to resolve.
We have an add-in for Excel that causes Sophos Endpoint to kill the program with a "StackExec" (MemProt) exploit prevented in Excel. Up until now we've just added the detection…
I have followed the steps for a Global Exclusion to allow downloading the file Tron v12.0.5 (2023-02-02).exe. However, when I try to add it as a PUA, it won't allow me with the error message "PUA name is not valid". I've tried wildcards but that doesn…
Hello everyone,
i am looking for a option to restrict the download of compressed files via Sophos Intercept X Advanced. In our XG 230 we set the filetyp "Compressed Files" to "warn" and it works as desired. But we also have a few notebooks that leave…
Recently we noticed that we are receiving over five detections on a given day for Stack Exec . The threat graph for all detections are identical with the root cause been Microsoft Office 2016. The reputation for Microsoft Office is good and the file is…
Hola a todos
Tengo un servidor windows 2019, con el agente de sophos intercep X Advance instalado, los usuarios reportan lentitud a la hora de navegar, realizando diferentes pruebas con medidores de velocidad de internet instalados en el servidor…
Hello everyone,
I have a question. Some of your users needs to run a Python script (through VBA, command prompt or Python prompt). At the moment it gets blocked by Sophos. What's the best way to tackle this problem and allow this script to be run? …
We have been getting some "Policy non-compliance: Exploit Detection" alerts from some of our devices. These then return to compliance once the device was next powered on. This is great that they return to compliance, but there doesn't appear to be any…
Hi Team, We have some systems where Sophos clients are running and considering below path suspicious.
PathC:\Program Files (x86)\Avantium Technologies\Crystal16.exe
I have created global exclusion in two ways:- 1) Based on File or folder (Windows…
Most of the customer has Performance issue while in complete scan.
is there any option to set priority or performance control in Sophos agent option for complete scan.
We are in the process of rolling out Central Intercept X Advanced with XDR and MTR. Developers have complained that Sophos makes their Windows machines sluggish. Same behaviour does not exist or is not as bad on Mac machines. We have been able to reduce…
Hello,
I have been asked by a customer if there is a document which thouroughly explains how 'Protect critical functions in web browsers (Safe browsing) works but cannot seem to find anything.
Does such a document exist?
Thanks, Lee.
Disclaimer: This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment.
Overview
If you find that the SophosFileScanner.exe process is…
Hi,
I work in an organisation environment where we have a variety of user laptops and are running Sophos Endpoint.
Products
Core Agent 2022.4.1.1
Sophos Intercept X 2022.1.3.3
We have been experiencing an issue with one device , a Lenovo…