• Email Alert Recipients Based on Group

    LynneE
    LynneE
    Hello all, We have multiple countries with their own IT teams and we would like to be able to configure email alerts based on the computer group of the computer that triggered the alert. E.g. a computer in the computer group called "UK Computers…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Instaltions fehler Download von WindowsCloudNextGen von Server http:∕∕dci.sophosupd.com∕update ist fehlgeschlagen.

    DJ_Ken
    DJ_Ken
    Hallo Wenn ich versuche auf einem Windwos 10 Rechner Sophos Intercept X Essentials zu instaliren bekomme ich immer den volgenden fehler ( Download von WindowsCloudNextGen von Server http:∕∕dci.sophosupd.com∕update ist fehlgeschlagen ). Die Meldung bekomme…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • how i block users from using torrent

    Mediarep Mediarep
    Mediarep Mediarep
    Hi community i need to block users from using torrent , can i do that with ? can i have help plz
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Microsoft 365 Data Integration (formerly Office 365) and Investigations now in GA

    Jack L
    Jack L
    We have now rolled out the Microsoft 365 Data Integration (formerly Office 365) and Investigations into GA. 1. Getting started with Microsoft 365 Data Integration: All XDR customers who wish to have their MS 365 data ingested into their data lake…
    • over 2 years ago
    • Sophos Endpoint
    • Release Notes & News
  • Sophos Endpoint Protection with Intercept X & AWS Appstream

    Mitchell Jones2
    Mitchell Jones2
    Has anyone found a good way to manage these cloud systems? They are on-demand, one-time-use. An Appstream instance is provisioned when the user logs in, they work through the day, then when the user shuts it down, the instance is deleted. They are…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Query to know if a user with Central device encryption has configured his password

    Migue
    Migue
    Query to know if a user with Central device encryption has configured his password. I need your help if someone knows how to obtain that information through XDR by a query, we need to know how many computers do not have the password configured in bitlocker…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Network interruptions: Installing Sophos updates component NTP64, MCS Client, SAU

    LHerzog
    LHerzog
    Hi, some colleagues reported network / soft-phone interruptions during the last days. Today i picked one computer and found a lost heartbeat at 14:42 - the time where his phone call was interrupted. I found out, hat SED64 and NTP64 had been updated…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Lockdown issues with failing Windows Update 0x80070005

    LHerzog
    LHerzog
    We're having issues to install 2022-01 Patches on Windows Servers when the server has Lockdown enabled and is locked. From what we've been told and my understanding, WU should with Lockdown enabled. The Update ins installed but after reboot, it get…
    • Answered
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Sophos Intercept X for Windows: Product architecture changes

    Flatf0ot
    Flatf0ot
    For core agents that are not on the 2.20.10 version because they were not enrolled in the EAP, will the new architecture updates still take place starting in February 2022? I feel like I can interpret the KB article two different ways. Only current…
    • Answered
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Sophos Exclusion Questions

    Lance Boon
    Lance Boon
    According to Sophos KB-000035264 support.sophos.com/.../KB-000035264 it states the following "By default, Sophos Central automatically uses vendor-recommended exclusions for certain widely-used applications. You can also set up your own exclusions in…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Firewall Necessary?

    Louis Toscano1
    Louis Toscano1
    One of your moderators recommended that I remove Sophos Endpoint Security and replace it with Sophos Home. Can someone recommend a firewall; or is that unnecessary? Besides the old Sophos, I replaced Spywareblaster with Spybot. Thank you. I just want…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • DOWNGRADE INTERCEPT X

    Chika Obiefule
    Chika Obiefule
    Is it possible to downgrade the sophos intercept x version? Having issues with forcepoint endpoint classifier.
    • Answered
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Sophosdiag.exe / Endpoint Self Help crashing when loading

    xDrone
    xDrone
    Good afternoon, Having an issue on one of our RDS servers where I'm trying to load up the Endpoint Self Help program (sophosdiag.exe) to check over some communication management settings. However when loading either through the program or via the Endpoint…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Sophos Endpoint for server, not updating and FIM service is not installing

    Zair Sadanov
    Zair Sadanov
    Hi all, I have a couple of issues: Sophos failed to update, according to logs: 2022-01-11T11:39:53.683Z [ 9188:20292] E Failed to save subscriptions, error: Failed to set registry string value: Access is denied. (5) 2022-01-11T11:39:53.686Z [ 9188:20292…
    • Answered
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Sophos inatallation error

    manish kirve
    manish kirve
    we are trying to sophos installation but given some error of installation. please find the screen short of error.
    • Answered
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Reject Network Connections with DHCP problem

    apijnappels
    apijnappels
    I assume we have the same problem as described in this thread , but since that one is closed I cannot add any comments to it. We have recently added Intercept-X to our servers where we already had it to our clients for quite some time. Our DHCP server…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Intercept X cloud integration

    CS_Dan
    CS_Dan
    Hi all, I have a customer who is currently using Sophos Endpoint but is interested in Intercept X. However, due to data protection concerns, the customer would like to know in advance what data will be transfered to the cloud by Intercept X. Can someone…
    • Answered
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Dictation on a Mac won't work under OS X Monterey when running Sophos

    Randy Giusto
    Randy Giusto
    Hi - I just upgraded to Max OS Monterey and notice that dictation does not work at all in anything - none of the Mac apps, not MS office apps, etc. This happened a few years ago with another Mac OS upgrade back then. Dictation settings look normal and…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Windows Servers: Live discover and MTR not working. MCS Client: W (async) connection timeout, W [push]: error creating async stream: 0

    LHerzog
    LHerzog
    MTR team wrote us that some of our servers cannot be managed by them. This maybe in relation with this thread But here is no 503 error in MCSClient.log and the client is green for MCS communication There has been an other thread here also with…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Degrade at policy assignment for AWS auto-scaling EC2

    HelloWorker
    HelloWorker
    I using [Intercept X Advanced for Server] for AWS auto-scaling EC2. Until last year, when a new EC2 instance was added to the auto-scaling group, the specified policy was automatically set. However, it will not be possible after this year. The new…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Intercept-X Linux Agent - future of Heartbeat?

    LHerzog
    LHerzog
    Is there some KB or information about the future of Intercept-X Linux Agent and Heartbeat? The latest Linux Agents don't have Heartbeat, the old versions do. Our Linux server admin complaints, he needs to install an old version of the agent to meet…
    • Answered
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Terminal Servers with User Profile Disks crash

    Aktuator
    Aktuator
    Hi all, since a few months we are facing heavy problems with our terminal server (rdsh) in combination with Sophos Intercept X Advanced and user profile disks. The User Profile Disk (UPDs) are stored on a normal file server and are accessed through a…
    • Answered
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Intercept X Agent does not receive any updates

    Staff
    Staff
    Hi, I am using Sophos Intercept X, I have a client that does not update (agent) Core Agent 2.19.8 Endpoint Advanced: 10.8.11.1 What amazes me that this is not displayed in red in the dashboard: - / Can you help me to get the message up to date? I get…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Remove Sophos Endpoint Agent

    Andrew Flavell
    Andrew Flavell
    My daughter has somehow downloaded and installed a version of Sophos that does not have any UI or front end other than the Sophos Endpoint Agent. It looks very much like an enterprise version that was pushed to her machine???? After the laptop was restarted…
    • Answered
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • IPS Exclusions Adding a port range

    Richard Hamblin
    Richard Hamblin
    Hi All, Anyone know if its possible to add port ranges in the IPS Exclusions setting of a server policy for endpoint protection? I need to add a range of 100 ports. Thanks
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
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