• ScanD not running MacOS

    Marstone Inc
    Marstone Inc
    So I'm having the same problem as a bunch of other people with ScanD not starting on later versions of MacOS. I have a site with mostly Ventura but a few older ones and now a Sonoma system. I got the Network scanning working by doing the "move the extension…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Sophos keeps notifying c:\Windows\System32\WindowsPowerShell\v1.0\powershell.exe Exec_28a (T1059.001) and Exec_6a (T1059.001)

    Matteo Vinti
    Matteo Vinti
    Hello Everyone, I have tryied to search about this in the forum but couldn't find anything. My scenario is : XGS2100 Xstream protection + Endpoints with advanced Threat protection. I keep receiving this two alerts but I have tried to see what to do…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Microsoft office applications started being blocked on macOS machines

    Masato
    Masato
    From today macOS users started claiming microsoft office applications were blocked by Sophos EP. As fas as I know, according to this notice (+) Notification of Application Control application updates Planned for the 28th November 2023 - Application…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • MacOS Sonoma 14.0 slowness, CPU loading and battery depletion

    Jaap Hoetmer
    Jaap Hoetmer
    We've started to use Sophos Intercept X on Macbooks. Since Sophos has been running on our Macbooks, I've noticed that the computer regularly becomes sluggish and sometimes unresponsive. What's more, in mobile mode, the battery only lasts for an hour…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Sophos Endpoint-peripheral

    Ahmed Sani
    Ahmed Sani
    Hello, is it possible to set time to blocking USB port? As in block or leave it open for just a certain time period.
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Disable Tamper Protection - Device Removed from Portal

    Susan Pieroni
    Susan Pieroni
    I have a device that at some point was deleted from the Sophos portal. I've tried reinstalling Sophos but am getting a message stating that tamper protection needs to be disabled. What steps can I take to get the device back on the portal? Thank you…
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • About Threat Graphs

    Alparslan Bolat
    Alparslan Bolat
    Hi there, What does what is found on the Threat Graphs mean? what should I do as a solution?
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Deleting Sophos folder from applications on macOS

    Shri Sivakumaran C
    Shri Sivakumaran C
    We can move Sophos folders which is in applications folder in macOS even we enable tamper protection, is there anyway to protect Sophos folder in application to prevent from deleting
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • How to change Sophos Endpoint Agent language by command lin

    Tara Hsiao
    Tara Hsiao
    I have installed Sophos Sophos Endpoint Agent on Windows 10, how to change language from Japanese to English by command line instead of via GUI?
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Cryptoguard detect ransomware in $programfiles\Sophos\Endpoint Defense\SEDService.exe

    LMSIIATO
    LMSIIATO
    Hi to all, I'm confused about a cryptoguard detection, it seems they found ransomware on a component of sophos itself. id: {"type":3,"data":"10HWczOjodtRTCUtmJysJQ=="} family_id: a1e45bc2-168e-553c-f81a-5e712666d413 process_alias_path…
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • 2023.1.3.5 BETA

    Brian Loska
    Brian Loska
    When installing core agent 2023.1.3.5, some devices show 2023.1.3.5 BETA and some show 2023.1.3.5 versions. Why is there two versions? When did the version change? Updating does not change it to 2023.1.3.5 BETA version to 2023.1.3.5.
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Unable to Start Scan - Intercept X with EDR & XDR

    Joseph H
    Joseph H
    Hello, I am unable to manually start a scan on the endpoint. Windows 11 I click scan nothing happens. Any advice? Thank you, Joseph
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Failed to install component(s): hmpa64

    Jiming Zhou
    Jiming Zhou
    ####Sophos HitmanPro Alert Initial install log 20231115T013935 2023-11-15T01:39:40.6403111Z ERROR : SetupPluginCommand::onRun() failed with ComponentInstaller::InstallError: Failed to install component(s): hmpa64 2023-11-15T01:39:40.6403111Z INFO :…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Keine Sophos Sicherheitsprodukte installiert

    Karsten Rauer1
    Karsten Rauer1
    Auf dem Windows Server 2012R2 Standard habe ich " Intercept X Advanced for Server with XDR" installiert. Problem: Obwohl alles nach der Installation gut aussieht, werden die Server nicht aktualisiert und kommunizieren auch nicht mit Central. …
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Apple Mac Client. No Heartbeat. mcs2-cloudstation-eu-central-1.prod.hydra.sophos.com - Server did not respond to client hello - 503 service unavailable

    LHerzog
    LHerzog
    Hi. Our Mac Clients with Intercept-X today getting no Heartbeat. Again. Very frustrating. Need to adjust Firwewall rules that rely on heartbeat every week - weaken them to allow traffic without heartbeat... The machines display MCS errors. "invalid…
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • firefox error accessing the web with ssl inspection enable

    Shay Hanya
    Shay Hanya
    Hi I have ssl inspection in intercept x advanced with xdr/ I have a problem surfing with firefox. the message is: Software is Preventing Firefox From Safely Connecting to This Site mxtoolbox.com is most likely a safe site, but a secure connection…
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Heartbeat 1.15.1122.0 Error: Standard exception: use_private_key: unsupported - no Heartbeat

    LHerzog
    LHerzog
    Heartbeat is becoming my best friend. Yesterday I identified a Windows Server that had no heartbeat due to expired certificates. I reinstalled the agent and all was fine. Later the endpoint updated the heartbeat component from 1.15.835.0 to 1.15.1122…
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Is it possible to exclude a process from data lake detections?

    Travis_Dadmin
    Travis_Dadmin
    Good morning, We use Faronics Deep Freeze in our environment on shared-use PCs in classrooms and computer labs. We are experimenting with turning on data lake uploads to start using the threat analysis center, and the Deep Freeze detections are very…
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • data exfiltration from server

    Ahmad
    Ahmad
    hi, i have installed CIXA for server on few servers. on 3rd of AUG 23 few of my server in LAN upon which cixa for servers were not installed, got hit by ransomware , file extension becom gasprom, i also have XG 310 at gateway level and turned on ATP…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Since the 28th of october I've been getting a message stating a scan will start. I perform a scan and nothing is found but everyday i get this message.

    Malcolm McFarlane
    Malcolm McFarlane
    Sophos home, Since the 28th of october I've been getting a message stating a scan will start due to ransomware detected a few days ago. I perform a scan and nothing is found but everyday i get this message. The file mentioned in the history is, C…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Sophos setup error to install on server 2019

    Negasa Ashu
    Negasa Ashu
    Hello, Server protection is unable to install on the server 2019 "Failed to download the installer" server Log: 2021-10-10T16:10:32.6661271Z INFO : Running C:\\Users\\ZELALE~1\\AppData\\Local\\Temp\\SophosSetup-395623309\\Setup.exe 2021-10-10T16…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Sophos update failing

    Soffit
    Soffit
    Hi Team, The Sophos update failing on one of our MacBooks. I checked logs in Sophos Central and found that there is no permission in the below location: /Library/Caches/com.sophos.sau/CID/Sophos Installer.bundle I just added 777 to "/Library…
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • server protection

    satyabrata bastia
    satyabrata bastia
    Hi, we are using Sophos End point for laptop and desktop now we need server protection same endpoint we have to use for server protection or any other application for server.
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • MacOS Scripted Deployment - Security Permissions

    Jay_
    Jay_
    Hi Sophos Community, I'm looking for some guidance. We have a requirement to deploy Sophos Endpoint to a number of MacOS devices. This guide has proved useful https://support.sophos.com/support/s/article/KB-000035045?language=en_US However we find…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Manual PUA cleanup required: 'PsExec'

    Andrew Rouse
    Andrew Rouse
    Hey Everyone, Scratching my head over how to deal with this PAU as I can't find much information on it on the old Google box. The identified PAU is PsExec located within the ZIP WPJCleanUp, PsExec as well as WPJCleanUp are legitimate Windows resources…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
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