• Sophos central is not showin the latest events from servers

    David Patterson
    David Patterson
    Hi all I hope you are doing well, I need your help with Something, I have some servers that appears on central Sophos but the last agent update was 6 months ago, but when I go to those servers, the agent received the last update but for some reason…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Cannot start HitmanPro.Alert service on Intercept X

    mh3000
    mh3000
    Hello everyone, I have two Windows Servers that report the HitmanPro.Alert service as Stopped. Once I open windows services and try to manually start it I get this message: "Windows coul not start the HitmanPro.Alert service service on Local…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • how to check if a windows server applied EDR EAP?

    LHerzog
    LHerzog
    we enabled the EAP for Servers. How can I check if the servers have this enabled? Is this it?
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Is there a centralized place to manage all my Sophos Central Policies (Endpoints/Users/Servers)?

    JordiPa
    JordiPa
    All of our users (AD) can work with any endpoint server or computer, through remnote desktop or Citrix, all of them are protected throught Sophos Intercept X. But I don't know if there is a centralized place to manage all my Sophos Central policies without…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Questions regarding Sophos Central computer groups

    mh3000
    mh3000
    Hello everyone, I have some questions regarding Sophos Central Computer groups: - Is it possible for a computer or server be part on 2 or more groups at the same time? - Is it possible to create some kind of automatic group assignation rule…
    • Answered
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Could SophosMTR be starting Windows Update scans, installations and reboots?

    Felipe Lisboa
    Felipe Lisboa
    Hello all, I manage the Windows Update on our servers and we are facing a problem. By our standards, every new Windows Update must be downloaded and applied manually, to avoid unwanted reboots. We have one WSUS server and a GPO configured as follows…
    • over 4 years ago
    • Sophos Endpoint
    • Discussions
  • Installation failed. Could not install software

    Fabrizio Olivares Romero
    Fabrizio Olivares Romero
    Estoy tratando de instalar el Sophos server Protection en un Windows Server 2008 y me sale este mensaje Al revisar los registros de eventos de la instalación me muestran los siguientes errores en: SophosCloudInstaller_20201111_200915.txt 2020…
    • Answered
    • over 4 years ago
    • Sophos Endpoint
    • Discussions
  • Automatic erasing of a computer that does not connect a long time ago

    mariano doque
    mariano doque
    Hi, I wanted to ask you the following, in case a computer does not connect with Sophos central for a long time, is there any way to configure it to be erased? Thank you regards
    • Answered
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • L'installation de Sum.msi a échoué avec le code d'erreur 1603 lors de la mise à niveau de la version SEC 5.5.0 vers la version 5.5.1

    OKSNBK
    OKSNBK
    Bonjour J'ai des soucis lors de la mise à niveau de Sophos console de la version 5.5.0 à la version 5.5.1. Pourriez-vous m'aider , s'il vous plaît à trouver un solution à mon problème? Merci d'avance! Voici ce que me donnent les Logs: Started Setup…
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • Installation of Sum.msi failed with error code: 1603 when upgrading from SEC 5.5.0 to 5.5.1

    OKSNBK
    OKSNBK
    Hello I have problems upgrading Sophos Console from SEC 5.5.0 to SEC 5.5.1. Could you help me, please, find a solution to my problem? Thank you in advance! Here's what the Logs give me: Started Setup.exe, located at: C:\sec_551\ServerInstaller 14/08…
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • Case ID: 8023819

    Ganesh Rathore
    Ganesh Rathore
    Hi, Could you please check case ID 8023819 this Case is open on 5th April 18, but not resolved yet now. Sophos is not support on mail and telephonic also
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • Intercept-X Only deployment

    Pieter van Kampen
    Pieter van Kampen
    Hi, Currently we are using a competing AV product, but we probably will migrate once the license expires. However, together with the Sophos X firewall, I am running a trial of Intercept-X. I would also like to do that with the Intercept-X server product…
    • Answered
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • Process flagged as randsomware

    Jon Airey
    Jon Airey
    We have several applications (console/web/service) that share some code to encrypt/decrypt files. Sophos intermittently flags this as Randsomeware whether it be form the host running the application or the file server. We have tried whitelisting the process…
    • Answered
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • Invitation code early access program

    Irvin Rosario
    Irvin Rosario
    I want to try the early access program but it says that i need a invitation code. Where i can get this code?
    • Answered
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • mincli.exe making the Win Server 2008R2 cpu high

    Riyad
    Riyad
    Hello everybody, Process name: mincli.exe OS is Windows Server 2008R2 which is used as a application server where Sophos Server Protection Advance is there. But then also mincli.exe can make the CPU uses very high. why can't Sophos Server Protection…
    • Answered
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • SavService - Multiple PS.exe

    Simon Davis1
    Simon Davis1
    Hi Guys, We have a large virtual environment (VMWare) mix of 2008/R2, 2012/R2 & 2016 - our issue is only affecting 2012+ Windows OS's The SavService is running but we have a huge amount of spawned 'PS.exe' b/w 50-100 sub-processes per server. We…
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • Memory Leak in Server 2008R2/2012R2/2016

    Matthew Gustke
    Matthew Gustke
    We have identified a slow memory leak on servers that have Sophos installed. We have used Task Manager, ProcMon, Process Explorer, Vmmap and RamMap to try to isolate and identify the process(es) that is consuming the nonpaged pool of memory. So far our…
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • How to Copy table data from one database to another in SQL Server 2016?

    Jason Clark1
    Jason Clark1
    Is there any simple procedure to move SQL Server tables from one database to another, I am working on SQL server 2016.
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
  • Server Protection vs Advanced Endpoint

    dv883
    dv883
    We currently run the Sophos Endpoint Advanced Protection agent on all of our endpoints, clients and servers. We have never had any issues with this running on our servers and are very happy with everything. Just looking for anyone's advice/experience…
    • Answered
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
  • "Installation is almost Complete" Error on install

    Cody MacPhee
    Cody MacPhee
    Hello, I am installing Sophos anti-virus on a Windows Server 2003 and getting the error mentioned here: community.sophos.com/.../120448 To Do The Sophos UTM being used shows that the traffic is being allowed. I am also able to resolve the address…
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
  • after server antivirus program version upgrade, our application was not working. when we off real time scan then our application is work normal. we tried to exclude application folder but problem is same, kindly help us.

    Mahesh Vishwakarma
    Mahesh Vishwakarma
    after server antivirus program version upgrade, our application was not working. when we off real time scan then our application is work normal. we tried to exclude application folder but problem is same, kindly help us.
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
  • Still getting yellow alert after reinstalling client on win server 2016. Updates are happening regularly. I'm not sure what I'm missing.

    CharmingYeti
    CharmingYeti
    I have a server (windows server 2016) that is stating it has been "inactive for 2+ months". It is receiving regular updates. I have uninstalled and reinstalled the client. I am still receiving the yellow (!) alert. I have looked at the logs and don't…
    • Answered
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
  • Set Status "protected" for User which work on a terminal server

    Guido Meyer
    Guido Meyer
    Hi community, in our Company we're using Microsoft Remote Desktop Services (2012R2) and protect our Server with Sophos central Server preotection. How can set the Status for users which work on it to protected? In the usage summary the Show me all terminal…
    • Answered
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
  • Issues with server protection on file server

    GregBeck
    GregBeck
    Has anyone seen any issues with Sophos Central on file servers? We moved from on the on premises version of Sophos to the Sophos Cloud version. When I updated our main file servers we started running into an issue where a server would stop serving files…
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
  • UNC Path Exclusion For Server Lockdown

    TR27
    TR27
    Having an issue where we run a few programs via a UNC path in a shortcut. In testing the 'lockdown server' feature this blocks the application from running. Is there a way to add an exclusion for these network paths? Every thing I have tried in adding…
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
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