We have a number of users who have started reporting problems saving documents from Microsoft Word since 18th November. Our RMM tool reported Sophos was updated to 2.20.4.1 on 18th November Users started reporting problems with MS Word on the 18th…

Hey I need to check here if the Windows11InstallationAssistant has been realsed as i can not see that in our central portal? Thank you

Hi, some colleagues reported network / soft-phone interruptions during the last days. Today i picked one computer and found a lost heartbeat at 14:42 - the time where his phone call was interrupted. I found out, hat SED64 and NTP64 had been updated…

Is it possible to downgrade the sophos intercept x version? Having issues with forcepoint endpoint classifier.

Hi, we noticed high CPU load on some servers with IX with XDR. Today a Domain Controller, single core machine was busy for hours starting with the installation of Sophos Live Query update. After the update itself there were process running with…

Today Sophos is pushing new updates to NTP Engine, causing short outages on every computer. This produces some ammount of calls in our helpdesk and I'd like to run a query in Live Discover about computers that have received the update. This would…

This is a continuation of https://community.sophos.com/intercept-x-endpoint/f/discussions/126818/unquoted-path-vulnerability---please-fix-asap . That thread is locked because of age....but the problem remains! PavSupport 4 months ago you said " I ts…

So we are seeing this infrequently for servers and endpoints. Some devices reporting too many missed updates. What's the matter with that Akamai Sophos server? 2021-07-01T09:53:39+02:00 Download von WindowsCloudNextGen von Server http://dci.sophosupd…

Hello everyone, I have two Windows Servers that report the HitmanPro.Alert service as Stopped. Once I open windows services and try to manually start it I get this message: "Windows coul not start the HitmanPro.Alert service service on Local…

New to Sophos, migrating to Sophos Central from Kaspersky Endpoint Security, and quite a few of our machines seem to have issues with 'failed to install hmpa64: general error'. The quick and easy resolution to this seems to be to get the machines…

A recent Sophos update between 03/05/2021 - 03/10/2021 causes a fatal issue when your computer is restarted. Sometime between 03/05/2021 - 03/10/2021 Sophos provided an automatic update. The user is then prompted to restart their computer. While the data…

Hey guys, I just randomly got the notification on my MacBook that Sophos wants to install an "update" (i am from germany, so i don't exactly know what it means in english). Sophos aslo told me, that my computer suddenly is at risk, since i dont have…

Hello, our Sophos Clients have lots of 404 errors in their sophosupdate.log at C:\ProgramData\Sophos\AutoUpdate\Logs\ Trying update location: dci.sophosupd.com/.../fa4a90a59f51af2db48b5e2195c2179fefddffdc34713ce3393dec57ab73bcdd.dat with proxy:…

I need to know how often does sophos release an agent or component update because I dont want to enable controlled updates to have all my servers up to date but i can't restart my servers very often, If a server get an update today how much time have…

Hello, in Sophos Central we can see that hundreds of the PCs have installed Endpoint Advanced updates, yet they all have to be restarted to finish the installation. PCs are rarely restarted, usually they are just shut down, but Endpoint Advanced needs…

Our infrastructure team reported an issue that server with pending reboots for Sophos were blocking the installation of windows updates until the server was rebooted. Has anyone else seen this behavior? As far as servers go, how do people typically…

Hello, sometimes when there is an update failure, I start the update via Sophos Central. Afterwards the software is requesting a reboot. But many of our workers never reboot their PCs. Having about 1000 computers, we have considered to force a reboot…

Good Morning! I have two Sophos Central portals. Both licenses are enabled. Would I have to transfer a license to another portal? Getting 1 portal only? In short: Activate / migrate license already active in another portal?

Trying to update, brings me the message: "Sophos Anti-Virus is not configured to update". What is the proper command for updating? PS. I have autoupdate disabled. TIA! :-) G.

Hi All, Over the last few months more and more of our endpoint clients are failing to update with "Download of WindowsCloudNextGen failed from server http:∕∕dci.sophosupd.com∕update." along with "The security health cannot be reported at the moment" under…

I'm seeing this with a few desktops where it is not updating because of this error. I've searched the web and knowledgebase and not finding any reference to this. Has anyone run into it? This is running on Sophos Central using the Sophos Advanced Endpoint…

Hey Guys, i've run into a small issue regarding the installation and update from some of my client computers: Download of cd2a5386-f08c-42b1-8d98-40240059e361 failed from server http:∕∕dci.sophosupd.com∕update. It is alwayse the same Error on…

In Sophos Central, I periodically get an alert that a reboot is required for a computer. Is there any way I can find the location of the file or registry key that says the reboot is required. I know for Windows updates, there is a registry key if a reboot…

Hi Community, i'am actually facing some webproxy issues with intercept x. We have a AD infrastructure with a webproxy running in standard mode. The proxy settings are published via AD an internet access is working as expected. The installation and…

Hi, how long is the interval for the "out of date" message? A new setup client sends this event right now after 2 days of working correctly, but the client localy tells it's all fine.