Hi all, I'm looking for instructions on how to install Sophos Intercept X with Citrix PVS services. The instructions I've already found all want to disable certain Sophos services to delete the machine_id file, and that's where the problem comes in…

2024-10-09T10:57:58.328Z [28444:19396] I Begin IProductSetup2::Install for CRT 2024-10-09T10:57:58.330Z [28444:19396] A Constructing installer for CRT 2024-10-09T10:57:58.330Z [28444:19396] I Running: CRT installer 2024-10-09T10:57:58.330Z [28444:19396…

Hi i got this error while trying to install sophos agent.

Hallo, ich habe ein Problem mit der Installation der kundenspezifischen .exe-Datei, die ich aus dem Sophos Central des Kunden herunterlade. Während des Setups wird das Gerät erfolgreich in Sophos Central registriert und der Download verläuft reibungslos…

Does Sophos (Intercept X) work on the New Arm processors for Windows 11 Surface Laptops? If so where do we get the Intercept X download from/for Sophos Central? Thanks.

Hi, I need to install Sophos endpoint on some computers with a particular situation, description below: These computers have 2 or 3 IP addresses, each belonging to a different network. They are shared between employees from different companies,…

We're trying to install Agents using SCCM and we are getting the below an error: Please help. C:\\Program Files (x86)\\Sophos\\CloudInstaller About to delete: C:\\Program Files (x86)\\Sophos\\CloudInstaller Failed to remove 'C:\\Program Files (x86)\\Sophos…

Hi all, how can i download for sophos package and installer after i clicked to Devices>Installer> i cannot download package and send to package to user also.

I am trying to install Sophos in a new computer but when i execute the command the logs shows the stage 2 failed, seems it is unable to reach aws hosting sophos. The same cmd command and installer worked fine in other computers, I am not sure about…

Endpoint Installation Failed

Hello, We've been using Sophos for two years now. However, for the first time, we're encountering an issue during installation. An error indicates that the following privileges are missing: SeSecurityPrivilege. We've tried installing with a domain admin…

Hi, I have trouble on installation of sophos, installation not continue because of error. Is there any solution for this? thanks ...

We're trying to install a new Agent and are getting trouble: Error fetching data from https://dci.sophosupd.net/update/4/1a/41aea06e7cf0d70e17fc260874fb911c.dat That host cannot be resolved. No DNS entires! That will be a global problem. Installer…

I am trying to install Sophos endpoint Protection using a fresh download of the installer Version 1.19 from Sophos on a fresh Windows10 Client. This client is fully patched and updated and using TLS 1.2. I have tried using Sophos Zap, I have tried all…

2024-02-19T14:30:43.7770501Z INFO : Running C:\\Users\\ADMINI~1\\AppData\\Local\\Temp\\2\\SophosSetup-1839998792\\Setup.exe 2024-02-19T14:30:43.7770501Z INFO : IsWow64Process2 not available on older platforms 2024-02-19T14:30:43.7770501Z INFO : Stage…

Since today we get the following error message when installing Sophos Endpoint protection. logs: 2024-02-20T11:03:40.3569218Z INFO : SUL info: [V46381] SU::Handle::readRemoteMetadata + SU::Handle::readRemoteMetadata() 2024-02-20T11:03:40.3569218Z INFO…

Hello I have an Endpoint Central Server. I started migration 4 month ago. Today I can't log into the Migration Tool to see how many computers are in the old state. I got this error. Central Migration tool say Unknown login error . See log for more…

Is it possible to install Windows endpoints with parameters so they are automatically added to the correct group in Sophos Central? Or even better, can I automate this process by Endpoint host name matching defined characters? The Central groups have…

hi all, how do i install sophos endpoint protection but miss pcs with it already on https://doc.sophos.com/central/Partner/help/en-us/Help/Deployment/WindowsCommandLine/index.html#message-relays do i need to add "no competitor removal" to miss all…

Hello, Server protection is unable to install on the server 2019 "Failed to download the installer" server Log: 2021-10-10T16:10:32.6661271Z INFO : Running C:\\Users\\ZELALE~1\\AppData\\Local\\Temp\\SophosSetup-395623309\\Setup.exe 2021-10-10T16…

I have windows seven machines that are refusing the endpoint client installation. The error message is license is invalid. Is there any way we can install the client without changing the operating system to Windows ten.

2023-08-26T12:10:58.7029144Z INFO : Set security protocol: 00000800 2023-08-26T12:10:58.7029144Z INFO : Opening connection to mcs2-cloudstation-eu-central-1.prod.hydra.sophos.com 2023-08-26T12:10:58.7029144Z INFO : Sending request for connection confirmation…

Hello there, I´m trying to install the Sophos Client on an Server 2016 and I´m getting this Error (short): Installation failed : IsWow64Process2 not available on older platforms On an older thread I found this solution: mkdir C:\digicerttemp …

Hello, I have problem with installation: 023-07-27T08:04:07.6522972Z INFO : Writing state HMPA64 to registry. 2023-07-27T08:04:07.6532972Z INFO : Writing state SAUXG to registry. 2023-07-27T08:04:07.6532972Z INFO : Cache folder: C:\\ProgramData\\Sophos…

Bonjour, Nous rencontrons un problème quand on installe Sophos en ligne de commande (SophosSetup.exe --products=antivirus,intercept,xdr --quiet ) le logiciel d’installation Sophos se lance bien, l’installation se fait correctement. Le seul problème…