Hello, is there a way to find out how often files have been encrypted by the Outlook Plugin? We are using Intercept X Advanced with XDR and Device Encryption Best regards, Patrick

Hi, maybe somebody can help me to identify what's going on. I have one workstation with a official MS store app "Your Phone". Sophos detect a RISK 7 level on this command: "C:\Program Files\WindowsApps\Microsoft.YourPhone_1.22012.160.0_x64__8wekyb3d8bbwe…

Hi All. I am having an issue with multiple machines failing Sophos update over the weekend. This includes relatively new machines. I am receiving the following error: Failed to install sau: general error. I have tried uninstalling but receiving…

Hallo Wenn ich versuche auf einem Windwos 10 Rechner Sophos Intercept X Essentials zu instaliren bekomme ich immer den volgenden fehler ( Download von WindowsCloudNextGen von Server http:∕∕dci.sophosupd.com∕update ist fehlgeschlagen ). Die Meldung bekomme…

All of our machines managed through Sophos Central are having the same error: Updating failed because WindowsCloudClean is missing. Found some discussions here in Sophos Community from 3 years ago that they have this same issue ( https://community.sophos…

Which metadata is exchanged between the client and the cloud? How does Sophos Intercept X process the metadata? Can I see this in the cloud? Where can I find information on this?

HI am trying to deploy sophos intercept X for 30 clients and 4 server , i used the sophossetup.exe that i downloaded from the central sophos : https://api-cloudstation-us-east-2.prod.hydra.sophos.com/api/download/f677a1cb88ba5d6726e3c3136bebdd51/SophosSetup…

Dear Community, I have a dilemma about controlled updates and Sophos Central's update management policy. I describe the case: In my Sophos Central console, exactly in controlled updates, I have them paused, since I have outdated Windows computers…

Hello, we have the license for Intercept X advanced which 600+ users are using, a month ago a started the trial for the Intercept X advanced with EDR on the same central account, all the machines switched to the trial license, now that the trial ended…

Hallo Leute, ich habe mal eine Frage zu den Sophos Endpoint Produkten. Wir nutzen in der Firma Sophos Central dort gibt es im Punkt Endpoints die Unterscheidung zwischen Clients und Servern. Was ist jedoch nicht verstehe ist folgendes: Bei den Servern…

Hey people! I am developing an integration between Sophos Central (and Endpoint Protection) and another service, and I need to create alerts in order to know how to respond to them. Is there a way I can generate high/medium severity alerts on Endpoint…

Hi, we recently moved one of our large shares from a windows server to a NAS, and since then we have had issues when copying large files (10+ MB), where it would get to 99% then hang for 30 seconds or more. Uninstalling Sophos fixed the issue, so…

Hi, I have tried to reinstall sophos on one of the system in workstation but it is showing following error: 00000067_ Failed to install SAVXP: The MSI has failed. I have tried to reinstall it many times but no luck. I have attached logs. …

2018-04-10 09:58:35 Call to MsiGetProductInfo failed for product {132CA5D9-C745-4B0B-A3B2-8C7A6EC3EE7E} with error code: 1608 2018-04-10 09:58:35 Call to MsiGetProductInfo failed for product {6767DFEE-8909-453A-B553-C7693912B2EB} with error code: 1608…

Hello one and all, I work in a corporate environment where we've been using Sophos Central and Endpoint with InterceptX for quite a while now. Just recently (probably within the last 2 weeks) I have been unable to install Sophos Endpoint Protection…

I'm trying to help an individual running Sophos Central on a Mac. The machine used to run Sophos Anti-Virus, managed by Sophos Enterprise Console. It looks like a scheduled scan that was created in the old Sophos Enterprise Console policy is still scheduled…

Hi, we got pre-installed pcs from our vendor. Seems they used an image which included Sophos Endpoint. Now I'm missing 4 pcs in Sophos Central. The strange thing is that they were there before, when others were missing. Seems they skip. Could it…

Hello all. I have a question concerning a Sophos Endpoint update. I currently have a standard license, but will be purchasing an advanced license. I'm just wondering on how to properly upgrade between the two. Is there a way to do it without…

Hi All, Over the last few months more and more of our endpoint clients are failing to update with "Download of WindowsCloudNextGen failed from server http:∕∕dci.sophosupd.com∕update." along with "The security health cannot be reported at the moment" under…

Hi all, New to Sophos Central and Endpoint so please excuse me if this has been covered many times before :) We are starting to migrate our PCs and servers from SEC to Central Endpoint but had an issue with one so decided to remove it. However, when…

Good Morning, Please could i be advised on the best way to report 12 months worth of data on successful breach disinfection's of ransomware/virus/malware's? I am using Sophos Central. Kind Regards

I've recently enabled scheduled scanning (deep scanning) from within Sophos Central, which has returned quite a few PUAs. Of the ~25 that appeared, I had the ability to select (maybe) 6 and choose the option to 'Clean PUA'. Doesn't mean it would be successful…

Hello Sophos gang, I'm currently running 3 test w10 machines behind Sophos XG firewall, that have Endpoint clients installed. As a part of testing, I enabled heartbeat on the firewall policy to allow only green machines to be able to connect to…

Hi, I have a issue with the Full Package. I need to create one for x64bit and other x32bit how i can do it. The executable only do it for 32bit? I download the client from my Sophos Central admin page > Protect Devices > SophosInstall.exe I use…

Hello, I have a end user who is trying to access a file from a legitimate engineering company that specializes in engineering software and solutions. In a email he got from the company, the sales agent provided him with a link to a download to try out…