HI am trying to deploy sophos intercept X for 30 clients and 4 server , i used the sophossetup.exe that i downloaded from the central sophos : https://api-cloudstation-us-east-2.prod.hydra.sophos.com/api/download/f677a1cb88ba5d6726e3c3136bebdd51/SophosSetup…

Hi, I do know someone has already asked this but i’m about to update my M1 Macbook air to macos monterey. Will Sophos Endpoint still work?

Hello community, I was update Windows 10 to build 20H2 from now my client is isoleted because some service not started. I want to reinstall the agent but I cant due to Tamper protection. I was disable tamper protection in my Sophos centrel but cumputer…

Hello, I see strange entries in the eventlog of my the Endpoint Protection on my (and other) computers on the corporate networks. The entries are only visible locally and not in Sophos Central. All involved computers incl. mine are status green. The…

I have been fighting this for a little while. We have been growing so, we are trying to automate a lot of our installs using Datta RMM install jobs. We download the client-specific installer, upload it to Datto, and script it. We got the PC install working…

Hi, We have a typical scenario when local Windows agents stop talking to Sophos Central. I am trying to figure out a way to re-establish this communication by running some sort of a command in command-line on the machine to force it to check-in with…

Hello, I have a computer wich is auto isolated because one or more Sophos services are missing or not running. But how to remove it from the isolation ? I can't have this PC in Threat Cases to "suggested next steps" and remove this isolation. …

we have a surface book 3 notebook/tablet and we keep on getting SavOnAccess Event ID 769 in the event log every time we plug in a USB device. it never allows us access to the USB drive, but it works fine on other machines. any ideas on a fix? I'm waiting…

Dear Community, I have a dilemma about controlled updates and Sophos Central's update management policy. I describe the case: In my Sophos Central console, exactly in controlled updates, I have them paused, since I have outdated Windows computers…

We have critical issues with Sophos endpoint software in 65 computers which have windows 10 operating system only We have installed Sophos endpoint to client computer in windows 10 64bit and 32 bit the are able to disable Sophos software from task manager…

Hello, we have the license for Intercept X advanced which 600+ users are using, a month ago a started the trial for the Intercept X advanced with EDR on the same central account, all the machines switched to the trial license, now that the trial ended…

Hallo Leute, ich habe mal eine Frage zu den Sophos Endpoint Produkten. Wir nutzen in der Firma Sophos Central dort gibt es im Punkt Endpoints die Unterscheidung zwischen Clients und Servern. Was ist jedoch nicht verstehe ist folgendes: Bei den Servern…

We have an important file server running WS 2012 R2 which the Sophos Endpoint has stopped working on. So far, I've deactivated tamper protection in Sophos Central and tried to uninstall in Programs and Features. However the program does not understand…

Since past 3 days ,on one of our production server,I installed Sophos(biggest mistake of my life) ,it was showing red on central cloud console ,so I called in the support. We got into Sophos program Intercept X 2 months back and this was the last set…

When trying to install Sophos Endpoint in MACOS Catalina it start downloading the last version and the installation fails. No prompt no explanation, I have installed in other computers within the company, not sure why this is happening. MacOs Version…

Hey people! I am developing an integration between Sophos Central (and Endpoint Protection) and another service, and I need to create alerts in order to know how to respond to them. Is there a way I can generate high/medium severity alerts on Endpoint…

Hi Sophos Support, I'm installing Sophos Endpoint for Mac OS Catalina but it start with error, I've followed the instruction and restarted computer but it still show error. Below services are not started: SophosCryptoGuard, SophosEventMonitor…

I have updated our end point policy on the sophos admin center via the cloud. I have blocked .exe files via policy, but it does not work. Users can still open .exe files downloaded from the internet. I have updated the software via the pc and pushed…

Hi, we recently moved one of our large shares from a windows server to a NAS, and since then we have had issues when copying large files (10+ MB), where it would get to 99% then hang for 30 seconds or more. Uninstalling Sophos fixed the issue, so…

Hi, I have an issue with our sophos endpoint, in our windows 2012 r2 server everything is green except the Server tab which says Status Error Last successful update: Never. Already tried manually restarting sophos update cache in services but still the…

Good afternoon. I would like help regarding the message you are presenting in my email, the message says the following: The Sophos Central software on this computer missed two updates. I am receiving several emails with the id of some computers. What…

Hello, We are facing a problem. We have created a Web control filter under "Control sites tagged in Website Management" where we blocked drive.google.com Despite of it being clocked, the site is accessible. Even the Sophos support team member…

Hi, I have tried to reinstall sophos on one of the system in workstation but it is showing following error: 00000067_ Failed to install SAVXP: The MSI has failed. I have tried to reinstall it many times but no luck. I have attached logs. …

I have already verified from users machine locally and confirmed that the files has been deleted/empty trash. Rebooted twice but the console still shows RED. Normal if its a Windows Machine then i perform the following the CMD's to get rid of this status…

Hi All, Sophos Endpoint is failing to install for our workstations. It fails at the point where it begins to download. We have found as a workaround that if we change the dns settings on the computer to which the software is being installed, it…