Can't add a reply to an old question, so hopefully this helps.... I was happy with a warning when trying to download an EXE or JAR file etc from the internet, to help protect users, but was not wanting this when trying to download our own JAR files…

Hi All, While attempting to login, some customers may encounter an issue with no page movement. When the username and password is entered and you click "Sign In", nothing happens and you are not logged in. Some customers have also reported devices…

I'm trying to install Sophos Central Endpoint Advanced with Intercept X on windows 7 64.In the middle of the installation process,gets an error.So what will be issue ? 2018-10-10T04:55:54.4801081Z INFO : SUL info: [I19463] Syncing product…

Hello, I am a sophos partner and one of my potential clients is consulting me if you can integrate sophos reports with an external tool. I was reading several links of the community and several KB. Try the Python script but still not much information…

Hello, I had a question, does anyone know what is the maximum number of clients that can be had in Sophos Central? I have a future client with 3200 endpoint and I wanted to know if it is possible, as well as if the administration will be very difficult…

I'm trying to install Sophos endpoint on a device but it keeps stopping at the download section with the below error message: Installation failed. Could not download software. Any ideas of what could be causing this?

I currently have approx 350 endpoints & 10 servers in SEC 5.5.0. I've got the Cloud Migration app. Those 10 servers are all at remote sites and all currently serve as Sophos Update Servers. Is it best for me to uninstall the Update servers and install…

Hello one and all, I work in a corporate environment where we've been using Sophos Central and Endpoint with InterceptX for quite a while now. Just recently (probably within the last 2 weeks) I have been unable to install Sophos Endpoint Protection…

We currently install Sophos silently, but we are having the issue of people not waiting for it to install fully because they do not see the install. I would like the install to show the progress, but not allow any interaction (not needing to click "next…

Hi, When excluding files & folders in Sophos Central, do processes that launch from inside that folder also get excluded?? For example, if we exclude the Visual Studio folder ( %programfiles(x86)%\Microsoft Visual Studio\ ), does this simply mean…

We have more Intercept-X licensing than we do Sophos Endpoint Protection Advanced licensing. I understand how to manage the endpoints in the cloud with EPA installed on them- to activate I-X What I don't understand is how to install I-X by itself…

How do we enforce an Update from SOPHOS CENTRAL MANAGED ENDPOINT--> SOPHOS CENTRAL, So that we can trigger necessary updates (Definition / Policy, Etc) P.S = Performing an Update from the SOPHOS CENTRAL ADMIN CONSOLE to the ENDPOINT is taking a while…

Hi Hoping someone can help. I have a cache setup on a server 2016 server and it appears to be providing updates to its self and another server 2016 server. The cloud console does report that those 2 server have updated within the last day. All my…

Sophos Central API returning errorCode=403 on Siem , is it down? can someone from Developer team confirm?

We are having issues with new machines and machines already 'protected' down to WindowsCloudClean being missing. I have no idea what that is. We can connect these machine to the dci sophos website but it doesn't do its 'thing'. Unprotected devices are…

Hello, Does anyone have the command line variables for the sophos endpoint protection installer for mac? I wrote a bash script that curls the sophos install zip file from their servers and then installs it in the users laptop. But i am trying to…

The Export functionality within Sophos Central Admin allows you export the current view or the report for up to the past 90 days as a CSV (comma separated value) or PDF file. The supported limit/amount of Events that can be exported within the Sophos…

Within the Sophos Central Dashboard you will see machines report an out of date alert one day followed by an update successful message the next day. This behavior will repeat. Looking at the update logs locally there are no out of date messages and…

Some users may have experienced their endpoints reporting a status of "Policy non-compliance: Exploit prevention" after the release of Exploit Prevention 3.6.9 This issue has now been resolved. Sophos Central customers using 'Controlled Updates' may…

We have multiple systems registered on the Sophos Dashboard Console which are running Windows 7 . Our Local Workplace are now migrating to Windows 10. Sophos is not overwriting the existing system on the Console its creating a Duplicate Entry one with…

I dont know about others but in the course of IT Audits i am finding certain information requests as it relates to antivirus more difficult to satisfy with Central. While i Have faith in the central platform, auditors request verification of certain controls…

I need some help in tackling this issue with Sophos cloud endpoint protection. Whenever there is a component update with sophos, i can see atleast 5 -10 pc's in the cloud portal missing (not running) some services. Some services include Sophos System…

Has anybody been able to get any sort of certification? If not, how are you comfortable using the service without evidence of an assesment? Does the type of service being offered preclude evaluation?

after server antivirus program version upgrade, our application was not working. when we off real time scan then our application is work normal. we tried to exclude application folder but problem is same, kindly help us.

Since last month we are facing issue on one of our server that once we unlocked the same from dashboard its showing unlocked on the console,however server is still locked and we cannot run any .exe on that server.so request you to please help us to fix…