How do we enforce an Update from SOPHOS CENTRAL MANAGED ENDPOINT--> SOPHOS CENTRAL, So that we can trigger necessary updates (Definition / Policy, Etc) P.S = Performing an Update from the SOPHOS CENTRAL ADMIN CONSOLE to the ENDPOINT is taking a while…

I'm having serious trouble installing Sophos Central Endpoint on some of our Macs. PEASE HELP!! Some info: I'm the IT Manager for a 100 user network and we use Sophos Central Endpoint on our client Macs and PC (mostly Mac). We make use of Sophos…

Hi Hoping someone can help. I have a cache setup on a server 2016 server and it appears to be providing updates to its self and another server 2016 server. The cloud console does report that those 2 server have updated within the last day. All my…

Sophos Central API returning errorCode=403 on Siem , is it down? can someone from Developer team confirm?

We are having issues with new machines and machines already 'protected' down to WindowsCloudClean being missing. I have no idea what that is. We can connect these machine to the dci sophos website but it doesn't do its 'thing'. Unprotected devices are…

Hello, Does anyone have the command line variables for the sophos endpoint protection installer for mac? I wrote a bash script that curls the sophos install zip file from their servers and then installs it in the users laptop. But i am trying to…

The Export functionality within Sophos Central Admin allows you export the current view or the report for up to the past 90 days as a CSV (comma separated value) or PDF file. The supported limit/amount of Events that can be exported within the Sophos…

Hello, We recently had a laptop motherboard changed and it seems that it was replaced with a similar board that might be different to the one used before. Now everytime the laptop posts it asks for the unlock key. Will i need to un-encrypt and re…

Within the Sophos Central Dashboard you will see machines report an out of date alert one day followed by an update successful message the next day. This behavior will repeat. Looking at the update logs locally there are no out of date messages and…

Some users may have experienced their endpoints reporting a status of "Policy non-compliance: Exploit prevention" after the release of Exploit Prevention 3.6.9 This issue has now been resolved. Sophos Central customers using 'Controlled Updates' may…

We have multiple systems registered on the Sophos Dashboard Console which are running Windows 7 . Our Local Workplace are now migrating to Windows 10. Sophos is not overwriting the existing system on the Console its creating a Duplicate Entry one with…

Firstly, if this isnt in the right area please move - or advise and i will fix. I have a website http://embla.com.au/ which is incorrectly blocked and gives me the default message of Website Blocked Location: embla.com.au Your…

I dont know about others but in the course of IT Audits i am finding certain information requests as it relates to antivirus more difficult to satisfy with Central. While i Have faith in the central platform, auditors request verification of certain controls…

Is there any official documentation or diagrams that discusses where the content filtering takes place on Web Gateway. The post below indicates that it takes place on the client but is there anything official that shows how this service operates? We…

I need some help in tackling this issue with Sophos cloud endpoint protection. Whenever there is a component update with sophos, i can see atleast 5 -10 pc's in the cloud portal missing (not running) some services. Some services include Sophos System…

I am looking at a way to clear the Medium or Bad Status for computers and devices one they have been corrected in Sophos Cloud Central. I do not want to clear the log, just the status. With several hundred users, if I select it to show me Medium or…

Has anybody been able to get any sort of certification? If not, how are you comfortable using the service without evidence of an assesment? Does the type of service being offered preclude evaluation?

after server antivirus program version upgrade, our application was not working. when we off real time scan then our application is work normal. we tried to exclude application folder but problem is same, kindly help us.

Since last month we are facing issue on one of our server that once we unlocked the same from dashboard its showing unlocked on the console,however server is still locked and we cannot run any .exe on that server.so request you to please help us to fix…

Hi Everyone, We have deployed Sophos cloud to our Windows 10 machines, recently some devices have started seeing this pop up: My question is, can we disable these notifications in the action center without stopping Sophos from being turned on…

Today I logged into Sophos Central to sort through alerts. I have always just used the "Alerts" section, assuming that between the medium and high alerts, anything that required our attention would be presented there. When I navigated to the device section…

We Would Be Implementing Sophos Central, Would Like to know if Device Control In Sophos Is Better Than Windows GPO, Considering * Policies in Sophos Central Will Be User Specific *No AD Like Groups In Sophos Central, Having All users in Single…

We have been having problems getting our Sophos Endpoint clients to update/install. It fails the checksum. We were able to nail down which file fails and have been able to manually download the file and move it to the appropriate location. This is on…

In the logs we are getting from the API there is |rt=2017-07-20T15:05:15.433Z end=2017-07-20T15:00:12.000Z I am trying figure out with rt= and end= times mean. Is rt= when it was reported to Sophos and end= when the issue stopped? I am trying to parse…

I am receiving Alert Emails from Sophos Central in German. My Account has Admin Level Permissions, So i Don't see any Alert Language Change Settings. My Super Admin has his Console Display In Language German, So Where can we Change the Language…