• Central Migration tool say Unknown login error . See log for more information

    Mester József
    Mester József
    Hello I have an Endpoint Central Server. I started migration 4 month ago. Today I can't log into the Migration Tool to see how many computers are in the old state. I got this error. Central Migration tool say Unknown login error . See log for more…
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Central endpoint installation: automatic group assignment

    LHerzog
    LHerzog
    Is it possible to install Windows endpoints with parameters so they are automatically added to the correct group in Sophos Central? Or even better, can I automate this process by Endpoint host name matching defined characters? The Central groups have…
    • Answered
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • What version of Sophos contains sophosinterceptxcli.exe? I have to scan a single file.

    Michael Leonetti
    Michael Leonetti
    Hello! New to this forum. We have the Sophos Agent here on all of our servers. I need to use the agent to scan a single file on the CLI and output whether or not it is infected. I need to do this in C# that's why I was looking for the CLI app. But I…
    • Answered
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Update Cache failing since retirement of SDDS2

    stoomart
    stoomart
    Hi all, Our Update Cache running on Windows Server 2019 last updated successfully at 2024-01-27T22:43:38.408Z and has been failing since. It was running LTS 2023.0.0.2 but the issue continued after upgrading to FTS 2023.1.2.10. I installed a new…
    • Answered
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Endpoint tenant identification

    Stuart James
    Stuart James
    We've got several computers that have endpoint installed on them and all green ticks. However they are not listed in the Sophos Central portal. It's possible that someone has used an installer for a different Sophos tenant to ours, but there appears no…
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos Update failing

    AndreasLiesegang
    AndreasLiesegang
    Hi, today all our clients (Windows 10 22H2) failed to Update Sophos Intercept X: in the Log: Sophos File Scanner v1.11.3.879 konnte nicht installiert werden. Does anyone else have the same problem or does anyone know where I can get more…
    • Answered
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Problem auf allen Endpoints: Sophos File Scanner v1.11.3.879 konnte nicht installiert werden

    FrankDiedrich
    FrankDiedrich
    Hallo zusammen, wir haben aktuell seit heute morgen das Problem, dass Updates für den Filescanner mit einer Fehlermeldung (sh. Betreff) abbrechen bzw. nicht installiert werden können. Im SophosUpdate.log ist folgendes zu sehen: 2024-02-07T07:34…
    • Answered
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Windows 10 IoT Enterprise LTSC uwfmgr write filter

    Alan Hueck
    Alan Hueck
    Hi We have a standard Windows 10 IoT Enterprise LTSC image installed with Sophos Intercept X client installed. The image uses the uwfmgr write filter and when we enable it some of the Sophos services fail to start. Any advise please and is there…
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Uninstallation failed. Update is currently in progress..

    Peter Funny
    Peter Funny
    I've exactly the same issue than in this post: https://community.sophos.com/intercept-x-endpoint/f/discussions/136947/uninstallation-failed-update-is-currently-in-progress?ReplySortBy=CreatedDate I've tried deleting the registry entry from this…
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Block Generative AI

    Onur Akcay
    Onur Akcay
    Hello, I want to block generative ai using sophos antivirus, I've checked the application control and i couldnt find anything. Do i have to use FQDN for all of them or is there any basic way to do so? Regards.
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Intercept X / Scan Report after Full Scan

    Lutz Radtke
    Lutz Radtke
    Hello everyone, we have been using Intercept X in the Sophos Central Cloud for some time. Here we need the ability to view a log file or a report after a self-triggered “full scan”. This was possible in the old onPrem Sophos and client. In the Intercept…
    • Answered
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos not allowing to use certificates in certain webs

    Carla
    Carla
    Hi, When SSL/TLS protection is activated from Sophos Central > Endpoint Protection > Base Policy, I encounter problems to access Public Administration/bank/taxes sites. I know that it's because it is not possible to decrypt their traffic. So I use exceptions…
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • QUIC Protocol masOS Safari

    Kelly Redding
    Kelly Redding
    Hi all. we are experiencing issues with QUIC. New sites are using QUIC and this is stopping inspection and web control. We have fixed the issue with Chrome, but many of our global users use Safari. QUIC is baked into Safari and therefore no option to…
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Microsoft Dynamics Outlook Plugin and CSV export being blocked

    Slappy
    Slappy
    In the past week we have run across couple of issues..... things were working just fine but then they were not. Two issues so far: - Dynamics/F&O users have the ability to export to CSV. - Dynamics/F&O users were able to use the Dynamics Outlook…
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos File Scanner v1.11.3.879 failed to install

    uthaman n
    uthaman n
    Hi Team , Today all client system showing Sophos File Scanner v1.11.3.879 failed to install , please advise
    • Answered
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • uninstall the Sophos software

    Gabriel Raileanu
    Gabriel Raileanu
    Hello, I need help to uninstall the Sophos software from my laptop. I deleted the laptop device from the online Sophos account, because the installation did not complete correctly. Now, when I try to uninstall it, I have this error message "Tamper protection…
    • Answered
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Export XDR / EDR data from Sophos intercept X to SIEM platform

    Jeremy Hughes
    Jeremy Hughes
    Hi, I need to be able to pull the telemetry from Sophos Intercept X into my SIEM. I am currently using the GitHub project linked below to pull alerts into the SIEM, but I need the raw telemetry. Is this possible yet? This is an old thread that was…
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos installation failed

    han qin
    han qin
    Hello all, Today I run SophosSetup.exe as administrator, the network is internet , but the installation failed (prompt: Failed to extract the installation package). i tried many times , it still failed, anyone who knows why?
    • Answered
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • no heartbeat from MacOS Sonoma 14.3 (again)

    LHerzog
    LHerzog
    Yesterday the first client updated it's MacOS to Sonoma 14.3. Since then it has no heartbeat on our firewall. All Sophos services up and running. Agent 10.5.1 The user is connected with SSL VPN. He was before the update (with heartbeat!) and is…
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • Disable automatic cleanup of PUA

    Lukas_lzs
    Lukas_lzs
    Hey there. I know this question has been asked a few years back, but i hope there is an update to this. I deployed Sophos CIXA on my PC and it started automatically deleting some of my trusted software i use as a network technician. The files…
    • Answered
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • Issue with Sophos Endpoint Intercept X Advanced for Server on Windows Server 2022 HyperV Guests

    Russell Admin
    Russell Admin
    Issue with Sophos Endpoint Intercept X Advanced for Server on Windows Server 2022 HyperV Guests Hypervisor is also Server 2022 host running Sophos Endpoint Intercept X with all the recommended HyperV exclusions in place. The guests VMs get ridiculously…
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • MAC 14.2 Install script Automation Issue

    James Morales
    James Morales
    We are using a MDM to automate the installation of Sophos Endpoint on MAC 14.2. We try to use the installation script provided but it always fails to fully install. The software appears on the Mac but is unable to start. When I look at the install log…
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • Connectwise RMM/ Sophos install Script

    Ronnie Barreto
    Ronnie Barreto
    Does anyone have a Script for ConnectWise RMM to install Sophos Endpoint? We have used some of the other legacy scripts and attempted to convert it to Connectwise RMM but have been unsuccessful.
    • Answered
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos Install and Uninstall on Mac OS 14.2

    Eric Svetcov
    Eric Svetcov
    I am struggling to install the endpoint agent on Mac OS 14.2 and so I decided to uninstall on my test Mac and reinstall to try to figure out the instructions and now I'm stuck. I ran the uninstall (which partially failed) and then deleted the Sophos folder…
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • SOPHOS and Hanwha camera servers with Windows OS.

    Sid Wallace
    Sid Wallace
    I am the admin for quite a number of Hanwha camera servers. Several in particular are in a school system. Once our servers were installed, unknown to us, they deployed SOPHOS on the servers. Now we are seeing numerous crashes, lockups, packet losses and…
    • 11 months ago
    • Sophos Endpoint
    • Discussions
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