• Slow Endpoint Devices

    Joel Muia
    Joel Muia
    The Sophos endpoints are seriuoly slowing down Laptops and Desktops. What could be the problem?
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • SSPService.exe consuming huge amounts of RAM

    Paul Kavanagh
    Paul Kavanagh
    We have had several complaints from different Sophos Intercept X Advanced users that their Windows 10 PCs are running extremely slowly. This has been over the past week or so. When Task Manager is launched it shows 97% of RAM is used up and a majority…
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • intercep x with XDR (server) avergace cpu an ram usage

    Jose Gonzales Ramos
    Jose Gonzales Ramos
    Hello Sophos Community, Is there a KB or does anyone know the average CPU & RAM usage for intercep x with XDR (server)
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • How to hide the sophos tray icon?

    IT_Technik User
    IT_Technik User
    Hello folks, sorry for this nooby question, but I wonder if anyone could tell me how I can hide the sophos tray icon in a Windows Server taskbar. I just found an article KB000033450 which is for Sophos Enterprise Console. We are using Sophos Central…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • User authentication against firewall from Terminalserver not working properly

    LHerzog
    LHerzog
    Were having Windows TS with Intercept X. The TS is registered on the firewall (SFOS 19.5.1) as "Citrix Server". The user that login to the TS are authenticating also against the firewall through the Intercept-X client on the TS. This is working generally…
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Google Account has suddenly got disconnected

    Kyohei Urano
    Kyohei Urano
    I want to know whether sophos has restriction to syc google account. In my company, we are using google workspace service and also using google drive as the storage service. the files in google cloud are synced real time, but yesterday, a worker…
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Sophos Endpoint Defense Software using High CPU

    ankit patel2
    ankit patel2
    Running sophos agent on windows server. Every few days after reboot using high CPU over 25-30%
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Is it possible to add the local quarantine function?

    ong! L
    ong! L
    Advanced users can quickly restore files
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Server 2012 R2: Sophos Clean - Sophos Safestore are still there?

    LHerzog
    LHerzog
    Hi, I have a quick question about those 2 services, set to automatic but not running. There have been som eposts about them like: 2 Services are stopped - Sophos Clean - Sophos Safestore We notice, they are still there on Server 2012 R2 OS while…
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Block a device according to a certain period of time

    Etienne Gabriel
    Etienne Gabriel
    Good morning, I would like to know if it is possible to block a device that has not been connected for a while automatically by sophos. Thank you and good day
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • New Malware Detection - false negatives reward

    Andre Soares
    Andre Soares
    I have a honeypot for receiving phish emails. I received and submitted a file to Sophos that Intercept-x was not detecting. After my submission Malware was cataloged as Troj/DwnLd-AJZ Does Sophos reward false negative submissions? Maybe a voucher for…
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Virtualized Environment Retirement

    iamanadmin
    iamanadmin
    Hello, I have the following hosts that need protection. With the upcoming retirement of Sophos for Virtual Environments ( https://support.sophos.com/support/s/article/KB-000034795?language=en_US ), what Sophos product should I install on these? Or are…
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Higher RAM usage by Sophos Endpoint

    Bennett Thomas
    Bennett Thomas
    Hello, A customer recently brought to our attention that the Sophos Endpoint Defense Software process is consuming higher than normal RAM usage. It seems to be using about 500-600 MB. We are getting reports of poor client experience due to Sophos and…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Getting Microsoft Security Client event ID 5000 with Endpoint Intercept X installed on it.

    Jim Boettger
    Jim Boettger
    In the Event Viewer/Application/General Tab the message is Log off network every 20 minutes or so. It doesn't appear to be affecting anything that we can tell. We are not receiving the on a machine that does not have Intercept X installed on it. Only…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Undetected Malware

    Dennis Wauer
    Dennis Wauer
    Hi there, If I want open a image file, then there is a suspect app - maybe malware? Undetected atm?
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Endpoint slow down internet speed 2.0

    Younes el Ghazaoui
    Younes el Ghazaoui
    This is going to be a follow-up of the post made here: https://community.sophos.com/intercept-x-endpoint/f/discussions/137014/endpoint-slow-down-internet-speed We are still experiencing issues regarding Sophos. When Sophos is enabled the internet…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Sophos System Protection Service restarted/stopped loop" - Windows Update

    MysteriousDT
    MysteriousDT
    Hi! We found a strange problem: - Sophos Endpoint client service stuck in restarted/stopped loop. We found that, everything was working until some specific Windows Update version. The Windows and Windows Server also affacted. We did not found any solution…
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • modernweb.offloading.enabled = 1 not set

    Sascha Marco Börtzler
    Sascha Marco Börtzler
    Hello, one customer still has the NTP problem. The registry change works manually, after a restart it is deactivated again. How can you roll out the update? Should I enter the license number here?
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Windows Defender and Threat Protection running with Sophos

    Fabio Paciullo
    Fabio Paciullo
    Hello, We install Sophos Endpoint Agent on Windows 10 computers and see the recommendation that it is not necessary to disable Windows Defender because Sophos does it itself. But looking in the Windows Task Manager, I see Windows Defender and Threat…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Sophos Connect Client autoupdate

    LUCA ALBERTI
    LUCA ALBERTI
    Hello Community Members, Good day. I have one issue, where we have Sophos Connect Client rolled out to tons of users for remote working. We have to manually upgrade Sophos Connect client to the new version due to security reasons which is quite hectic…
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Sophos running away and consuming all RAM on Server

    Mike Administrator
    Mike Administrator
    Hello, We have Sophos installed on a server and it's using almost using all of RAM. There is 32 GB of ram and it's using between 17+ GB until it consumes everything the server has and begins paging data. How do I stop it using so much memory? Also seems…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • OS Compatibility

    Jafinbright Selvan
    Jafinbright Selvan
    Hi All, Does Sophos agent supports IOT devices ? For ex. Can we install or create a custom Sophos agent to install in Windows Embedded Platform devices ?
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Migrate from End Point and Server Protection to Intercept X Advanced

    Ana Matos
    Ana Matos
    Hi. I'm new to Sophos but it has been used in the company I work for for a few years now. I'm looking at the requirements to migrate from Endpoint and Server Protection for virtualized environments managed by Enterprise Console due to EOL to Intercept…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Sophos Intercept X Registry Keys

    Jakub Sliwinski
    Jakub Sliwinski
    What are the registry keys I can use to verify my sophos is enabled and up to date? (Winodws 11)
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Prevent Changing Desktop Background in Windows

    Anishkumar C
    Anishkumar C
    Need to lock down the desktop wallpaper on computers to stop users from changing it? Is there any option or possibilities to Prevent Changing Desktop Background in Windows from Sophos EPS.
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • View related content throughout Sophos Endpoint
  • More
  • Cancel
<>