Running sophos agent on windows server. Every few days after reboot using high CPU over 25-30%

Advanced users can quickly restore files

Hi, I have a quick question about those 2 services, set to automatic but not running. There have been som eposts about them like: 2 Services are stopped - Sophos Clean - Sophos Safestore We notice, they are still there on Server 2012 R2 OS while…

Good morning, I would like to know if it is possible to block a device that has not been connected for a while automatically by sophos. Thank you and good day

I have a honeypot for receiving phish emails. I received and submitted a file to Sophos that Intercept-x was not detecting. After my submission Malware was cataloged as Troj/DwnLd-AJZ Does Sophos reward false negative submissions? Maybe a voucher for…

Hello, I have the following hosts that need protection. With the upcoming retirement of Sophos for Virtual Environments ( https://support.sophos.com/support/s/article/KB-000034795?language=en_US ), what Sophos product should I install on these? Or are…

Hello, A customer recently brought to our attention that the Sophos Endpoint Defense Software process is consuming higher than normal RAM usage. It seems to be using about 500-600 MB. We are getting reports of poor client experience due to Sophos and…

In the Event Viewer/Application/General Tab the message is Log off network every 20 minutes or so. It doesn't appear to be affecting anything that we can tell. We are not receiving the on a machine that does not have Intercept X installed on it. Only…

Hi there, If I want open a image file, then there is a suspect app - maybe malware? Undetected atm?

This is going to be a follow-up of the post made here: https://community.sophos.com/intercept-x-endpoint/f/discussions/137014/endpoint-slow-down-internet-speed We are still experiencing issues regarding Sophos. When Sophos is enabled the internet…

Hi! We found a strange problem: - Sophos Endpoint client service stuck in restarted/stopped loop. We found that, everything was working until some specific Windows Update version. The Windows and Windows Server also affacted. We did not found any solution…

Hello, one customer still has the NTP problem. The registry change works manually, after a restart it is deactivated again. How can you roll out the update? Should I enter the license number here?

Hello, We install Sophos Endpoint Agent on Windows 10 computers and see the recommendation that it is not necessary to disable Windows Defender because Sophos does it itself. But looking in the Windows Task Manager, I see Windows Defender and Threat…

Hello Community Members, Good day. I have one issue, where we have Sophos Connect Client rolled out to tons of users for remote working. We have to manually upgrade Sophos Connect client to the new version due to security reasons which is quite hectic…

Hello, We have Sophos installed on a server and it's using almost using all of RAM. There is 32 GB of ram and it's using between 17+ GB until it consumes everything the server has and begins paging data. How do I stop it using so much memory? Also seems…

Hi All, Does Sophos agent supports IOT devices ? For ex. Can we install or create a custom Sophos agent to install in Windows Embedded Platform devices ?

Hi. I'm new to Sophos but it has been used in the company I work for for a few years now. I'm looking at the requirements to migrate from Endpoint and Server Protection for virtualized environments managed by Enterprise Console due to EOL to Intercept…

What are the registry keys I can use to verify my sophos is enabled and up to date? (Winodws 11)

Need to lock down the desktop wallpaper on computers to stop users from changing it? Is there any option or possibilities to Prevent Changing Desktop Background in Windows from Sophos EPS.

I have several customers with hundreds of various computers both Mac and Windows on Endpoint Protection. Over the last year i have noticed that the endpoint protection is causing all Windows machines to slow down. Even brand new machines running i7…

Has anyone deployed Sophos Endpoint to Mac devices using Jamf School, specifically? During my deployment call, the only thing Sophos had was for Jamf Pro, which is a different animal than Jamf School. The person working with me was phenomenal and tried…

We continued to experience these issues with NTP protection. This is impacting many people. Please advise. Case 05877516 Endpoint slow down internet speed

Hi there, I have an environment of 4 offline Windows 10 computers. I would like to put Sophos on all of them. Is there a way to activate Sophos offline? I will have one online machine as well, could I use the online machine to manually pull updates…

Hello, I've installed Sophos Intercept X Endpoint on one of my thinkpad (i5 10210U % 8 GB Ram) On task manager it only consumes aroud 300 MB of memory but computer becomes unable to use. It keeps freezing & stops responding after i install sophos…

Checking disk space consumers on our windows servers we see that Sophos folder is huge on them: %programdata%\sophos\endpoint defense\data\event journals\sophosED Some of the subfolders contain tenthousands of files (e.g. Dns or FileBinaryChanges…