I just got around this morning to installing Intercept X on one of our web designers' MacBook Pro. Within a few minutes, she reported having issues with Sketch . The SophosCryptoGuardLegacy process would be pegged to 65+% CPU and Sketch would just hang…

So recently we have installed an application we are trying from a 3rd party vendor for employee monitoring named SentryPC. Now the application checks all the boxes the higher ups want, we did disable some of the features but the cost is right and it…

Today I have been receiving detections for C2/Generic-A on my mac clients the offending process is /usr/libexec/trustd and it is reaching out to IP 104.18.21.226. This IP is owned by cloud flare and hosts alphassl.com so it seems to make sense that the…

Hello everyone, I have two Windows Servers that report the HitmanPro.Alert service as Stopped. Once I open windows services and try to manually start it I get this message: "Windows coul not start the HitmanPro.Alert service service on Local…

Hello, we have the license for Intercept X advanced which 600+ users are using, a month ago a started the trial for the Intercept X advanced with EDR on the same central account, all the machines switched to the trial license, now that the trial ended…

C:\Program Files (x86)\HitmanPro.Alert\hmpalert.exe /service - this service has an unquoted path. Please fix it ASAP.

We migrated to Sophos Central this few days. We are now on deployment process of the Central, unfortunately manual disable of Tamper Protection is delaying it. Is there a way to open Sophos Enterprise Console with expired license so that we can disable…

We have more and more laptops having 'Error: Interrupted system call' while run brew upgrade on macOS BigSur. I switched off Real Time Scanning > File on Sophos endpoint, then enduser could do brew upgrade successfully. Since Real Time Scanning…

Our orginization got the licence for the intercept x advanced, 3 days ago i started the trial for the intercept x advanced with EDR, and all the licences shifted to the trial, what happens once the trial expires, will i have to uninstall and install…

A recent Sophos update between 03/05/2021 - 03/10/2021 causes a fatal issue when your computer is restarted. Sometime between 03/05/2021 - 03/10/2021 Sophos provided an automatic update. The user is then prompted to restart their computer. While the data…

Has anyone successfully used PDQ Inventory to deploy Sophos Central anti-virus endpoint? I've created a package, added the .exe file, and added the /S switch for silent install, but it isn't installing. The install takes 10 minutes when run manually…

Hi, i had a case opened at the sophos support regarding my problem and the fix after two weeks was to disable peripheral control. Maybe someone has a better solution for this because i think there must be one Problem is: Microsoft FSLogix Profile…

Upgrading to Ubuntu 20.04.1 LTS or Ubuntu 20.10 will result in endpoint protection being disabled when will this be looked at by sophos or is there a client update to be released soon?

Hello Team Please Help us to know, what are the MAC version is Supporting in Endpoint Protection.

We are looking at requiring smb signing on our network. The fact that Microsoft and others say to expect a 15% performance impact makes that a hard pill to swallow. My question, would the types of attacks and lateral movement exploited by not requiring…

Why is there no such area? I have to excel the information of the device. Sometimes approved or unapproved devices need to be made. I gave feedback for this. 1 year passed, nobody returned.

Hi, We've recently migrated from on-prem to Central. We're in the last stages of replacing the on-prem client with the Central client but on our 2008 R1 SP2 servers we're getting this error shown in the screenshot. When we inspect our Firewall logs…

Hi, I'm wondering why today a update of the Sophos security agent was done to a beta version. The machine is a Windows Server an is in Server Protection Section. Is this normal part of Sophos' update policy to push beta versions to production machines…

Hello, yesterday some ouf our Sophos Central Clients received program updates whilst working on the computer. This resulted in slow performance and a loss of Security Heartbeat to the firewall when the Heartbeat Service restarted. The restart of the…

Good morning everyone I have a windows 7 workstation that does not install the Sophos Antivirus component. In the end it gives error 1603 Tamper protection is disabled by default on the console. I share the final lines of the component installation…

Hi, while looking for logs for malfunction of FujitsuDeskupdate because of Sophos Intercept X Client, I found a log called SspEdrProcess.log which does only contain errors and a new log entry is created every few seconds all day long. What is the use…

Hi All, While attempting to login, some customers may encounter an issue with no page movement. When the username and password is entered and you click "Sign In", nothing happens and you are not logged in. Some customers have also reported devices…

We keep having issues with Sophos Central & Device Control. Sophos Enterprise Console 5.5.1. We have set up a Sophos Safeguard Policy to encrypt removable media, but every now & then the device control events do not show up in Sophos Central on the…

Hello, Has anyone had the opportunity to test the PRTG application to take the information from the alerts from Sophos Central? I am trying to make the configuration to get the alerts but it is complicated. some help? Thank you

I'm trying to install Sophos Central Endpoint Advanced with Intercept X on windows 7 64.In the middle of the installation process,gets an error.So what will be issue ? 2018-10-10T04:55:54.4801081Z INFO : SUL info: [I19463] Syncing product…