Hello Guys, I'm experiencing some issues with computers that have Intercept X intalled and updated, but that don't appear on Sophos Central. I can't remove cause of Tamper Protection and can't add manually to Central. What can i do? Right…

Hello all, We have multiple countries with their own IT teams and we would like to be able to configure email alerts based on the computer group of the computer that triggered the alert. E.g. a computer in the computer group called "UK Computers…

Hi Im currently using MacOS 11.5.2 with Endpoint 10.1.4. Experiencing consistent CPU usage as much as 70% on the com.sophos.endpoint.networkextension process even though i have no apps open. In Sophos Central i have created a specific group for…

Today I have been receiving detections for C2/Generic-A on my mac clients the offending process is /usr/libexec/trustd and it is reaching out to IP 104.18.21.226. This IP is owned by cloud flare and hosts alphassl.com so it seems to make sense that the…

Hello everyone, I have two Windows Servers that report the HitmanPro.Alert service as Stopped. Once I open windows services and try to manually start it I get this message: "Windows coul not start the HitmanPro.Alert service service on Local…

Hello, we have the license for Intercept X advanced which 600+ users are using, a month ago a started the trial for the Intercept X advanced with EDR on the same central account, all the machines switched to the trial license, now that the trial ended…

C:\Program Files (x86)\HitmanPro.Alert\hmpalert.exe /service - this service has an unquoted path. Please fix it ASAP.

Hi All, While attempting to login, some customers may encounter an issue with no page movement. When the username and password is entered and you click "Sign In", nothing happens and you are not logged in. Some customers have also reported devices…

We keep having issues with Sophos Central & Device Control. Sophos Enterprise Console 5.5.1. We have set up a Sophos Safeguard Policy to encrypt removable media, but every now & then the device control events do not show up in Sophos Central on the…

Hello, Has anyone had the opportunity to test the PRTG application to take the information from the alerts from Sophos Central? I am trying to make the configuration to get the alerts but it is complicated. some help? Thank you

I'm trying to install Sophos Central Endpoint Advanced with Intercept X on windows 7 64.In the middle of the installation process,gets an error.So what will be issue ? 2018-10-10T04:55:54.4801081Z INFO : SUL info: [I19463] Syncing product…

Hi, I wanted to ask you the following, in case a computer does not connect with Sophos central for a long time, is there any way to configure it to be erased? Thank you regards

Hello, I am a sophos partner and one of my potential clients is consulting me if you can integrate sophos reports with an external tool. I was reading several links of the community and several KB. Try the Python script but still not much information…

Hello, I had a question, does anyone know what is the maximum number of clients that can be had in Sophos Central? I have a future client with 3200 endpoint and I wanted to know if it is possible, as well as if the administration will be very difficult…

We have been on a 30-day trial of Sophos Central which we've since let lapse. Sophos have extended our trial to give us time to raise a purchase order as our existing on-premises license has just expired. Since extending our trial however, clients have…

Hello, everyone, we have the following problem with a customer: Sophos Endpoint installation may not start on some machines, the pre-installation check will display a message indicating that the operating system (Windows 10 Enterprise) is not supported…

Hello Community, we have following Problem with ADSync Tool: There are two different Domains where ADSync Tool is installed to Sync Users and Groups. The first Domain e.g. domain.com the second e.g. dev.domain.com. When the sync of domain.com was…

Endpoint Protection - Policies - Web Control - Does NOT stop EXE downloads if HTTP S Sophos has just made me aware there there "Endpoint Protect web filter DOES NOT WORK on http S " so people can download what ever they want if its http S .. Is everyone…

Hello, We've been noticing that Sophos Central console reports tremendous amount of "One or more Sophos services is missing or not running" Is there a specific cause for the error? What's the guaranteed solution for this error? It is caused on Mac…

I have broken install of Sophos on a DC. I can't disable tamper Protect from teh Central so need to do this locally on teh servers but there is no Admin Logon option on the Client UI. What do i need to do to either make this appear or run the process…

Is it possible to export the List of Endpoint Computer Name with IP address from Sophos Central to a .CSV file or txt??

Hi All, Some customers, located in the west coast region of the US have reported issue trying to access Cloud.Sophos.com and Central.Sophos.com. The issue seems to be regional, if the same customer tries to access the site from a server in a different…

Hello, Our company changed the AV solution to sophos recently, and at the moment we are very pleased with it. But now we have an issue with the license numbers. We bought several Endpoint Advanced licenses and server licenses. We intalled almost all…

Attempted to reinstall Endpoint and Intercept X with the new SophosSetup.exe. It kept throwing the "Failed to Download" error at the end. Logs provided below Started C:\Users\SNAdmin\AppData\Local\Temp\sfl-c2b2c000\Setup.exe 2018-02-15T20:06:52…

Have a couple of servers that are currently running Server 2012. I am trying to upgrade the AV from Endpoint security and control to Sophos Central. Whenever I try to install Sophos Central, the it fail with the following error message "Can not install…