Hi, I want to test ransome ware attached in client which installed Sophos Endpoint. How can I check it from Sophos Central for this attach notification and How can I put this Ransome ware file to this client for testing.

Hello dear community, I would like to draw your attention to the following facts for the Sophos Intercept X and Sophos Central. Unfortunately, the details of a scan cannot be included in the assessment of the status of a computer. Unfortunately, the…

Is the current Sophos Installer for mac OS on the Sophos Central backward compatible with macOS Big Sur 11.4? Our devices with macOS Monterey were installed without issues but when we tried using the same installer to our Macbook that's running on macOS…

hello, we have issue on more than 90 PC when we push last 21h1 and 21h2 update The network thread protection installation fail : C:\ProgramData\Sophos\Sophos Network Threat Protection\Logs 2022-02-15T15:06:30.217Z [11800: 4260] E DLL verification…

Dear all, I'm trying to set up purchased licenses ("Intercept Advanced"). However, running the local installer automatically selects "Intercept X Advanced with XDR" out from the trial license pool. I understand that licenses are selected based on…

Hello all, We have multiple countries with their own IT teams and we would like to be able to configure email alerts based on the computer group of the computer that triggered the alert. E.g. a computer in the computer group called "UK Computers…

Hallo Wenn ich versuche auf einem Windwos 10 Rechner Sophos Intercept X Essentials zu instaliren bekomme ich immer den volgenden fehler ( Download von WindowsCloudNextGen von Server http:∕∕dci.sophosupd.com∕update ist fehlgeschlagen ). Die Meldung bekomme…

For core agents that are not on the 2.20.10 version because they were not enrolled in the EAP, will the new architecture updates still take place starting in February 2022? I feel like I can interpret the KB article two different ways. Only current…

Nicolás: Good Day, I have a question, in the Web Control Policy I have the WhatsApp web allowed but in some cases it does not take the permission and blocks it ERR_SSL_PROTOCOL_ERROR Even if a manual update is done, it does not take the permissions, it…

Nach dem Core Agent 2.20.4 Update wird Word nicht mehr geschlossen nachdem man ein Sharepoint Dokument öffnet Word bleibt als Hintergrundtask laufen, nach Deinstallation von Sophos Entpoint funktioniert alles normal nach erneuter Installation von Entpoint…

Hi, I would like to know ,How to install Sophos Central Endpoint Agent(XDR) through Update cache ? In my scenario Internet Access is completely block (Air gap network).I have installed update cache & message relay on one of my server. Then ran…

Hi, I have some clients with the same issue as below: Sophos Endpoint detect files under the folder named cache2/entries of Thunderbird (mail client) as malware, here is one of them: c:\users\ken.nguyen\appdata\local\thunderbird\profiles\4e6914bn…

Hi guys if someone can help me i tried to solve this probleme but i have no clue what the cause is . the company has like 250 pcs and all of them has intercept x but only some pcs had this probleme time by time btw im helpdesk and they called about…

Is Sophos Endpoint supported for Windows 11?

Windows Server 2012 R2 / Symantec Backup Exec 14.0 Recently migrated from Enterprise Console to Sophos Central Intercept X agent, previous backup time was around 7 / 7.5 hours before the new agent was installed. I have transferred the exclusions that…

This is a continuation of https://community.sophos.com/intercept-x-endpoint/f/discussions/126818/unquoted-path-vulnerability---please-fix-asap . That thread is locked because of age....but the problem remains! PavSupport 4 months ago you said " I ts…

I have two endpoints which have installed InterceptX Endpoint. Both are showing last activity was two weeks ago. Encrpytion suspended on them but when I check each one it is enabled. All definitely online - running latest version. Can…

Hi, I'd like to know if anyone else has experienced this yet. I've had 4 customers now with HP Machines that have had issues with there PC performing incredibly slowly (basically unusable), the issue seems to be this new HP Wolf Security Bloatware that…

I just got around this morning to installing Intercept X on one of our web designers' MacBook Pro. Within a few minutes, she reported having issues with Sketch . The SophosCryptoGuardLegacy process would be pegged to 65+% CPU and Sketch would just hang…

Today I have been receiving detections for C2/Generic-A on my mac clients the offending process is /usr/libexec/trustd and it is reaching out to IP 104.18.21.226. This IP is owned by cloud flare and hosts alphassl.com so it seems to make sense that the…

Hello everyone, I have two Windows Servers that report the HitmanPro.Alert service as Stopped. Once I open windows services and try to manually start it I get this message: "Windows coul not start the HitmanPro.Alert service service on Local…

Hello, we have the license for Intercept X advanced which 600+ users are using, a month ago a started the trial for the Intercept X advanced with EDR on the same central account, all the machines switched to the trial license, now that the trial ended…

We have more and more laptops having 'Error: Interrupted system call' while run brew upgrade on macOS BigSur. I switched off Real Time Scanning > File on Sophos endpoint, then enduser could do brew upgrade successfully. Since Real Time Scanning…

We are looking at requiring smb signing on our network. The fact that Microsoft and others say to expect a 15% performance impact makes that a hard pill to swallow. My question, would the types of attacks and lateral movement exploited by not requiring…

Hi, I'm wondering why today a update of the Sophos security agent was done to a beta version. The machine is a Windows Server an is in Server Protection Section. Is this normal part of Sophos' update policy to push beta versions to production machines…