Hiya, I am weirdly experiencing major hits to performance on a veriety of high end Windows surface devices following the 24H2 feauture update. I initially felt as if it was windows itself doing this but, upon testing, it seems to disappear when removing…

hi all, got a weird problem on a mac when joined to the domain and sophos is installed and all sophos services are up and running on sophos central and on the local mac i get both green tick so i know sophos is installed/running and happy but as…

hi, since friday we have high cpu with the sophos endpoint defense software process. windows server 2016 sophos central server core version: 2024.2.2.1 after disabling all the features the cpu is back to normal.. any ideas?

Has anybody seen Sophos Intercept X with XDR affecting the drawing of icons in a Finder window on a Mac when connected to a Windows server? I have Enable Real-time Scanning On but Remote files is set to Off on a Mac policy.

Since 1 or 2 weeks ago, we started receiving reports from users that they were experiencing performance issues at launching / closing some applications on Windows servers. We haven't changed any policies on the servers. If we disable real time scanning…

We have group of web servers with very large Unpaged Memory used by Sophos. Despite the promise of a fix in the latest agent, all that has happened is the RAM usage gets cleared down on a reboot, it then creeps back up at a rate of 2GB a week. By the…

There´s a endpoint on my network that sends missing responses to heartbeat it's possible to fix it or make an exclusion to dont check that endpoint We check the possible solutions but all are to risky for us

Moin, Seit ca.14 tagen haben wir massive Performance Probleme beim Debuggen unserer Anwendungen mit Borland Delphi. Jeder einzelne code Schritt dauert bis zu 2min. Variiert sehr stark. Im Hintergrund scannt hmpalert.exe die kompilierte exe (ca 130MB…

The Sophos Scan services stops running sporadically even though all permissions are set. We use MDM to deploy Sophos Endpoint to a number of Macs running macOS 12 thru 14. When Sophos is deployed, we can confirm all services are running and have the green…

Issue with Sophos Endpoint Intercept X Advanced for Server on Windows Server 2022 HyperV Guests Hypervisor is also Server 2022 host running Sophos Endpoint Intercept X with all the recommended HyperV exclusions in place. The guests VMs get ridiculously…

Dear All: Along with saying hello and hoping that you have enjoyed a nice end-of-year holiday with your families, write to ask them the following: Our company has Sophos Intercept 100%. Strangely it is not just the Sophos processes that take the disk…

In a fairly new windows laptop, we had to install Sophos in our company laptop. This made the laptop extremely slow and hard to use. All of my coworkers have also been facing similar issues. Sophos uses around 90-100% of the CPU. what should I do…

Why this services taking so much memory utilization and how we can reduce it can anyone suggest ,due to which system getting slow

We've started to use Sophos Intercept X on Macbooks. Since Sophos has been running on our Macbooks, I've noticed that the computer regularly becomes sluggish and sometimes unresponsive. What's more, in mobile mode, the battery only lasts for an hour…

Hi, I have an annoying problem with the Sophos Endpoint Agent. When I am connected to the internet everything is fine. However, when I unplug the cable and am offline, the load on SEDService.exe goes way up. I have now noticed that under C:\ProgramData…

Hi sophos team. I have an issue with sophos endpoint. The computer is so lagged when updating windows. Sophos endpoint defense software and sophos file scanner took over 50% cpu, do we have settings to bypass scanning update from window. The endpoint…

We have deployed Sophos in our organization (on a 100+ plus) devices and we keep getting the same complaint of poor device performance. After investigation we have noticed that Sophos is using up a lot of RAM on client devices. I have noticed their…

I notice a frustrating Performance issues on Windows Servers with the Taskmanager for some time now. Not sure if known or already fixed. Taskmanager opens normally but when you switch to an other register tab like the Details register, it hangs like…

Hi, we're having general problems with the endpoints that are protected by sophos endpoint. We have all computer connected to sophos central and in general we did not have any security issues, but we see that some activities became very slow (mainly…

Not sure what has happened Sophos was asking for a reboot dure to an update on many computer last week and this week machines are being crippled. 50GB of memory usage, alerts in Windows were out of Virtual memory (When is the last time you ever thought…

Today, we've had multiple users complaining of slow computers. When checking their task managers, the Sophos EDS and File Scanner are eating as much CPU as they can. This only started happening this week. Anybody else with a similar issue?

I'm currently creating a new deployment profile for a large batch of surface go 2 devices to try and speed them up, I've got a fairly decent lightweight profile setup but our organisation requires us to install Sophos onto all of our endpoint devices…

The Sophos endpoints are seriuoly slowing down Laptops and Desktops. What could be the problem?

We have had several complaints from different Sophos Intercept X Advanced users that their Windows 10 PCs are running extremely slowly. This has been over the past week or so. When Task Manager is launched it shows 97% of RAM is used up and a majority…

Hello Sophos Community, Is there a KB or does anyone know the average CPU & RAM usage for intercep x with XDR (server)