Hiya, I am weirdly experiencing major hits to performance on a veriety of high end Windows surface devices following the 24H2 feauture update. I initially felt as if it was windows itself doing this but, upon testing, it seems to disappear when removing…

Hi Abhimanyu, "Recently, we deployed Sophos Intercept X Advanced for one of our customers. Now, they are facing system slowdowns. Could you please help me resolve this issue?

We have group of web servers with very large Unpaged Memory used by Sophos. Despite the promise of a fix in the latest agent, all that has happened is the RAM usage gets cleared down on a reboot, it then creeps back up at a rate of 2GB a week. By the…

Moin, Seit ca.14 tagen haben wir massive Performance Probleme beim Debuggen unserer Anwendungen mit Borland Delphi. Jeder einzelne code Schritt dauert bis zu 2min. Variiert sehr stark. Im Hintergrund scannt hmpalert.exe die kompilierte exe (ca 130MB…

Dear All: Along with saying hello and hoping that you have enjoyed a nice end-of-year holiday with your families, write to ask them the following: Our company has Sophos Intercept 100%. Strangely it is not just the Sophos processes that take the disk…

In a fairly new windows laptop, we had to install Sophos in our company laptop. This made the laptop extremely slow and hard to use. All of my coworkers have also been facing similar issues. Sophos uses around 90-100% of the CPU. what should I do…

Why this services taking so much memory utilization and how we can reduce it can anyone suggest ,due to which system getting slow

Hi, I have an annoying problem with the Sophos Endpoint Agent. When I am connected to the internet everything is fine. However, when I unplug the cable and am offline, the load on SEDService.exe goes way up. I have now noticed that under C:\ProgramData…

Hi sophos team. I have an issue with sophos endpoint. The computer is so lagged when updating windows. Sophos endpoint defense software and sophos file scanner took over 50% cpu, do we have settings to bypass scanning update from window. The endpoint…

We have deployed Sophos in our organization (on a 100+ plus) devices and we keep getting the same complaint of poor device performance. After investigation we have noticed that Sophos is using up a lot of RAM on client devices. I have noticed their…

Hi, we're having general problems with the endpoints that are protected by sophos endpoint. We have all computer connected to sophos central and in general we did not have any security issues, but we see that some activities became very slow (mainly…

Not sure what has happened Sophos was asking for a reboot dure to an update on many computer last week and this week machines are being crippled. 50GB of memory usage, alerts in Windows were out of Virtual memory (When is the last time you ever thought…

Today, we've had multiple users complaining of slow computers. When checking their task managers, the Sophos EDS and File Scanner are eating as much CPU as they can. This only started happening this week. Anybody else with a similar issue?

I'm currently creating a new deployment profile for a large batch of surface go 2 devices to try and speed them up, I've got a fairly decent lightweight profile setup but our organisation requires us to install Sophos onto all of our endpoint devices…

The Sophos endpoints are seriuoly slowing down Laptops and Desktops. What could be the problem?

We have had several complaints from different Sophos Intercept X Advanced users that their Windows 10 PCs are running extremely slowly. This has been over the past week or so. When Task Manager is launched it shows 97% of RAM is used up and a majority…

Running sophos agent on windows server. Every few days after reboot using high CPU over 25-30%

Hello, A customer recently brought to our attention that the Sophos Endpoint Defense Software process is consuming higher than normal RAM usage. It seems to be using about 500-600 MB. We are getting reports of poor client experience due to Sophos and…

Hello, one customer still has the NTP problem. The registry change works manually, after a restart it is deactivated again. How can you roll out the update? Should I enter the license number here?

Hello, We have Sophos installed on a server and it's using almost using all of RAM. There is 32 GB of ram and it's using between 17+ GB until it consumes everything the server has and begins paging data. How do I stop it using so much memory? Also seems…

This is going to be a follow-up of the post made here: https://community.sophos.com/intercept-x-endpoint/f/discussions/137014/endpoint-slow-down-internet-speed We are still experiencing issues regarding Sophos. When Sophos is enabled the internet…

I have several customers with hundreds of various computers both Mac and Windows on Endpoint Protection. Over the last year i have noticed that the endpoint protection is causing all Windows machines to slow down. Even brand new machines running i7…

We continued to experience these issues with NTP protection. This is impacting many people. Please advise. Case 05877516 Endpoint slow down internet speed

I am an IT administrator and we have found that since sophos products have been used on our computers, the performance has been seriously affected. How can we make it more smooth? Will the real-time Scan customization be added? Let's control the scanning…

Hello, I've installed Sophos Intercept X Endpoint on one of my thinkpad (i5 10210U % 8 GB Ram) On task manager it only consumes aroud 300 MB of memory but computer becomes unable to use. It keeps freezing & stops responding after i install sophos…