• Sophos Endpoint Protection Causes widespread system slowdown in windows 10 and 11

    Dennis Marinos
    Dennis Marinos
    I have several customers with hundreds of various computers both Mac and Windows on Endpoint Protection. Over the last year i have noticed that the endpoint protection is causing all Windows machines to slow down. Even brand new machines running i7…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Jamf School and Sophos

    logan lotcar
    logan lotcar
    Has anyone deployed Sophos Endpoint to Mac devices using Jamf School, specifically? During my deployment call, the only thing Sophos had was for Jamf Pro, which is a different animal than Jamf School. The person working with me was phenomenal and tried…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • NTP slowing down machines

    Ely Farazmand
    Ely Farazmand
    We continued to experience these issues with NTP protection. This is impacting many people. Please advise. Case 05877516 Endpoint slow down internet speed
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Sophos Endpoint offline activation

    MarineTile546
    MarineTile546
    Hi there, I have an environment of 4 offline Windows 10 computers. I would like to put Sophos on all of them. Is there a way to activate Sophos offline? I will have one online machine as well, could I use the online machine to manually pull updates…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Sophos Intercept X Endpoint Using Too Much Resource

    Onur Akçay
    Onur Akçay
    Hello, I've installed Sophos Intercept X Endpoint on one of my thinkpad (i5 10210U % 8 GB Ram) On task manager it only consumes aroud 300 MB of memory but computer becomes unable to use. It keeps freezing & stops responding after i install sophos…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Huge folder sophos\endpoint defense\data\event journals\sophosED

    LHerzog
    LHerzog
    Checking disk space consumers on our windows servers we see that Sophos folder is huge on them: %programdata%\sophos\endpoint defense\data\event journals\sophosED Some of the subfolders contain tenthousands of files (e.g. Dns or FileBinaryChanges…
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Word 365 crashes

    fbettenw
    fbettenw
    Hello, since a few days word is crashing by starting on my windows 11 pc.Microsft 365 is installed in the version 16.0.15726.20262. Excel, Outlook and Powerpoint are working well. Now i have disable the sophos protection on my endpoint and after this…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Sophos Endpoint Real-time scanning bogging down PC

    Vincent Koster
    Vincent Koster
    Hello, recently we are experiencing heavy performance issues for users with Endpoint installed. It seems that sophos filescanner.exe is taking a lot of resources on the machine making working on it almost impossible. opening Outlook or Teams takes…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • downloads

    Guillermo Garcia
    Guillermo Garcia
    my downloads stay with the blue ring and are not accessible. I have to go to my download folder to run my downloads. all works fine if I stop Sophos System Proctection Service. chrome Browser ver 108 Products: core Agent 2022.2.2.1 Sophos Intercept…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • RDP not working on hyper-v server 2022

    Ferry van Dijk
    Ferry van Dijk
    I can only connect to any hyper-v server from hyper v manager on the fysical host. When the connection is up and running i can start MSTSC from my local windows 11 and connect to the server and take over the session. if i try to connect directly…
    • Answered
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Infinite web loading issue

    Zeu$
    Zeu$
    ill try to keep this as simple as possible. im not entirely sure if anyone is having the same issues, but right after i pushed the 2022.3.0.56 Core Agent that thankfully did fix the BSOD, multiple user all over our company started complaining about loading…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Fake McAffe/Microsoft Edge Scam

    Botsergeant
    Botsergeant
    The following bogus messages are appearing on one of our Sophos Central protected endpoints: I rebooted the machine and it came back, so it wasn't just resident in memory. I am running a full Sophos scan now, but it looks like it will take hours to…
    • Answered
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Windows file server network interruptions

    balletbob
    balletbob
    Hi, I'm chasing some Windows Server 2022 file server problems at the moment where (on a workstation, more than one) a file copy gets interrupted, or Adobe Premiere suddenly loses its links (and lunch) to network files. This seems to be a transient…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Sophos System Protection Service

    Craig Chandler
    Craig Chandler
    All of my virtual machines running Windows Server 2012 R2 have a security health issue related to the Sophos System Protection Service not running. The w indows administrative tool Services reports the status of the service as Starting and not Running…
    • Answered
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Le service de protection du système Sophos n'a pas démarré

    Abderrahmane MANNOUNI
    Abderrahmane MANNOUNI
    Le service de protection du système Sophos n'a pas démarré
    • Answered
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Outlook and Printing performance slow

    Int3g3r
    Int3g3r
    Hello Many users complain that printing and opening mails with attachments takes much longer since installing Sophos Endpoint. I have already done the following. - Firewall O365 required exceptions enabled - Sophos Server/Client exceptions support…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Sophos endpoint just started blocking chromecast

    needsomesophoshelp
    needsomesophoshelp
    Chromecast comes up and says " available for specific video sites" and blocks chrome casting to any device. Effects hundreds of workstations and chromecasts. Disabling network threat protection solves the issue. We are trying to determine why this…
    • Answered
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • System Slowness after upgrading to X Endpoint from Local Endpoint

    sbman
    sbman
    We have recently upgraded from Local Endpoint to Cloud X Endpoint and have had user report of a lot of slowness issues. I have been able to see it happen and it maxes out there hard drive dragging there system to a crall. Is there any way to have the…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • What's the best optimal configuration to run Sophos Endpoint Agent for Developers?

    ceaser cloie
    ceaser cloie
    I'm apart of the infra team in my comp and we've having troubles trying to pin point and exclude certain features on Sophos that may be the cause of their VM or Laptop slowing down and using a lot of CPU or RAM resources while they are running scripts…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Sophos Central - Server Protection - Antivirus does not allow the Postgres service to start.

    Artur de Souza Aragão
    Artur de Souza Aragão
    Sophos Central - Server Protection - Antivirus does not allow the Postgres service to start. Dear, We are having a problem with the operation of Sophos Server Protection, where even with the exclusions, the Postgres service does not start. This service…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Intercept X on Server 2019 Terminal Server. (RDS)

    Jan Kellermann1
    Jan Kellermann1
    Hi, which Version of Intercept X Endpoint do i have to install on a Microsoft Server 2019 Remote Desktop Services Host (Terminalserver)? Is this: Sophos Central Intercept X Advanced with XDR or Sophos Central Intercept X Adv for SVR with…
    • Answered
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • After installing Sophos, the Tasy Java Management System is slow

    Fundação Ouro Branco1
    Fundação Ouro Branco1
    Good afternoon. After installing Sophos Intercept X Advanced with XDR on a machine, the computer and our Tasy Java Management System (Philips) are very slow. We performed some global exclusions with Tasy directories, as well as server IPs exclusions…
    • Answered
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Issues uploading PDF to SRFax

    Andy Forbes
    Andy Forbes
    For a couple of weeks we had a problem on just 3-4 of our Windows 10 computers where they would randomly not process PDFs uploaded to SRFax.com. You select the pdf from your computer and it would just spin in the browser as "processing" and after quite…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Intercept X Advanced - Internet Access Stops Working via Browsers

    Sophos User6710
    Sophos User6710
    Hi all, We have this weird problem what stops any internet access via the browser, but applications such as Outlook / Teams / To Do continue to work, as well as pinging domain names (purely to test internet connection). I recently figured out that…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Intercept X limiting internet on computers

    IvanildoGalvão
    IvanildoGalvão
    We installed Sophos Intercept X on 75 computers on one client. Customer complains that internet browsing has been slow since then and downloads take a long time. The issue is resolved when the "Protection against Network Threats" function is disabled…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
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