Hi sophos team. I have an issue with sophos endpoint. The computer is so lagged when updating windows. Sophos endpoint defense software and sophos file scanner took over 50% cpu, do we have settings to bypass scanning update from window. The endpoint…

We currently installing our server clients to go out a proxy address by command line. We are upgrading our proxies and that means a new name. Is it possible to update the pointer for "--proxyaddress" to point to the new proxies without uninstalling and…

we have this problem, we already reinstall agent, reboot, there is no other security solution

We have issues with Certain Servers which were restored due to some issue, However after restoring the VM from Previous Backup the Sophos has corrupted. When we restore a VM wrt Sophos do we have some pre requisites wrt Sophos? Like disable Tamper etc…

Due to a requirement of devices not on Asset inventory need to broadcast a message to ENDPOINT users who are using the systems. Is there a way to trigger such a custom message?

In Server 2022, it looks like Windows Defender is not recognising that Sophos Endpoint is installed. AMRunningMode should be reporting SxS Passive Mode I've checked this on multiple servers and all report the same. Sophos is fully up-to-date, all…

tengo un ambiente de produccion en aws y he permitido cuanta urls me dice el manual de sopho para actualizar los agente pero no se me actualizan debe permitir todo el trafico https para que actualicen pero mis politicas internas por el tipo de negocio…

We have deployed Sophos in our organization (on a 100+ plus) devices and we keep getting the same complaint of poor device performance. After investigation we have noticed that Sophos is using up a lot of RAM on client devices. I have noticed their…

I was checking the SSP.log recently in C:\ProgramData\Sophos\Endpoint Defense\Logs\. According to https://support.sophos.com/support/s/article/KB-000038787?language=en_US this file should have a log rotation of 5 files. On Windows Server endpoints…

I notice a frustrating Performance issues on Windows Servers with the Taskmanager for some time now. Not sure if known or already fixed. Taskmanager opens normally but when you switch to an other register tab like the Details register, it hangs like…

Hi, we're having general problems with the endpoints that are protected by sophos endpoint. We have all computer connected to sophos central and in general we did not have any security issues, but we see that some activities became very slow (mainly…

Hi all, My company is using Intercept X managed on Sophos Central (200+ terminals). 2 weeks back some users started facing the issue of their browsers not loading any web pages at all, resulting in timeout. This is regardless of browser type, be it…

Hi, I use multiple Windows VPN connections and DrayTek VPN connections to connect to my clients and last week all the windows vpn connections stopped working. I have tried everything I can find on the web to resolve and I want to rule out/determine whether…

Hello everybody, Does Sophos Endpoint products must be running a version of Microsoft Windows that has been updated to support the Azure Code Signing (ACS) program, which replaced the deprecated cross-signing program? Windows support for the Azure…

Not sure what has happened Sophos was asking for a reboot dure to an update on many computer last week and this week machines are being crippled. 50GB of memory usage, alerts in Windows were out of Virtual memory (When is the last time you ever thought…

Today, we've had multiple users complaining of slow computers. When checking their task managers, the Sophos EDS and File Scanner are eating as much CPU as they can. This only started happening this week. Anybody else with a similar issue?

We have one computer where Sophos System Protection service terminates unexpectedly. It does it every Wednesday and Friday at about the same time. We have uninstalled and reinstalled Sophos. We have wiped and reinstalled the computer and it is still…

Hi Team, We have some IPSec Remote Access VPN users which have Intercept X installed on their systems. Kindly confirm can we do a MAC binding of these users so they can only connect from their specific devices and cannot login from any other devices…

I'm currently creating a new deployment profile for a large batch of surface go 2 devices to try and speed them up, I've got a fairly decent lightweight profile setup but our organisation requires us to install Sophos onto all of our endpoint devices…

The Sophos endpoints are seriuoly slowing down Laptops and Desktops. What could be the problem?

We have had several complaints from different Sophos Intercept X Advanced users that their Windows 10 PCs are running extremely slowly. This has been over the past week or so. When Task Manager is launched it shows 97% of RAM is used up and a majority…

Hello Sophos Community, Is there a KB or does anyone know the average CPU & RAM usage for intercep x with XDR (server)

Hello folks, sorry for this nooby question, but I wonder if anyone could tell me how I can hide the sophos tray icon in a Windows Server taskbar. I just found an article KB000033450 which is for Sophos Enterprise Console. We are using Sophos Central…

Were having Windows TS with Intercept X. The TS is registered on the firewall (SFOS 19.5.1) as "Citrix Server". The user that login to the TS are authenticating also against the firewall through the Intercept-X client on the TS. This is working generally…

I want to know whether sophos has restriction to syc google account. In my company, we are using google workspace service and also using google drive as the storage service. the files in google cloud are synced real time, but yesterday, a worker…