Hello! Our Windows 10 laptops not connected Yealink WPP30 and RoomCast. C an someone advise where the problem is?

Hello, We have a client with 26 computers joined to a domain. Eight of the computers started to have a BSOD as soon as the user would login to their domain profile, or if started to browse the web. After looking at the dumps we noticed that the cause…

[DE] Hallo zusammen Heute schilderte mir ein Kunde das Problem, dass beim Versuch, eine CD in seiner Remotedesktop Session mittels Windows (drag and drop) zu brennen der Vorgang abbricht und die CD somit unbrauchbar macht bis man sie neu formatiert…

we have this problem, we already reinstall agent, reboot, there is no other security solution

We have issues with Certain Servers which were restored due to some issue, However after restoring the VM from Previous Backup the Sophos has corrupted. When we restore a VM wrt Sophos do we have some pre requisites wrt Sophos? Like disable Tamper etc…

In Server 2022, it looks like Windows Defender is not recognising that Sophos Endpoint is installed. AMRunningMode should be reporting SxS Passive Mode I've checked this on multiple servers and all report the same. Sophos is fully up-to-date, all…

I was checking the SSP.log recently in C:\ProgramData\Sophos\Endpoint Defense\Logs\. According to https://support.sophos.com/support/s/article/KB-000038787?language=en_US this file should have a log rotation of 5 files. On Windows Server endpoints…

Hi all, My company is using Intercept X managed on Sophos Central (200+ terminals). 2 weeks back some users started facing the issue of their browsers not loading any web pages at all, resulting in timeout. This is regardless of browser type, be it…

Hi, I use multiple Windows VPN connections and DrayTek VPN connections to connect to my clients and last week all the windows vpn connections stopped working. I have tried everything I can find on the web to resolve and I want to rule out/determine whether…

We have one computer where Sophos System Protection service terminates unexpectedly. It does it every Wednesday and Friday at about the same time. We have uninstalled and reinstalled Sophos. We have wiped and reinstalled the computer and it is still…

Were having Windows TS with Intercept X. The TS is registered on the firewall (SFOS 19.5.1) as "Citrix Server". The user that login to the TS are authenticating also against the firewall through the Intercept-X client on the TS. This is working generally…

In the Event Viewer/Application/General Tab the message is Log off network every 20 minutes or so. It doesn't appear to be affecting anything that we can tell. We are not receiving the on a machine that does not have Intercept X installed on it. Only…

Hi! We found a strange problem: - Sophos Endpoint client service stuck in restarted/stopped loop. We found that, everything was working until some specific Windows Update version. The Windows and Windows Server also affacted. We did not found any solution…

Hello, since a few days word is crashing by starting on my windows 11 pc.Microsft 365 is installed in the version 16.0.15726.20262. Excel, Outlook and Powerpoint are working well. Now i have disable the sophos protection on my endpoint and after this…

I can only connect to any hyper-v server from hyper v manager on the fysical host. When the connection is up and running i can start MSTSC from my local windows 11 and connect to the server and take over the session. if i try to connect directly…

Hi, I'm chasing some Windows Server 2022 file server problems at the moment where (on a workstation, more than one) a file copy gets interrupted, or Adobe Premiere suddenly loses its links (and lunch) to network files. This seems to be a transient…

All of my virtual machines running Windows Server 2012 R2 have a security health issue related to the Sophos System Protection Service not running. The w indows administrative tool Services reports the status of the service as Starting and not Running…

Le service de protection du système Sophos n'a pas démarré

Chromecast comes up and says " available for specific video sites" and blocks chrome casting to any device. Effects hundreds of workstations and chromecasts. Disabling network threat protection solves the issue. We are trying to determine why this…

Sophos Central - Server Protection - Antivirus does not allow the Postgres service to start. Dear, We are having a problem with the operation of Sophos Server Protection, where even with the exclusions, the Postgres service does not start. This service…

For a couple of weeks we had a problem on just 3-4 of our Windows 10 computers where they would randomly not process PDFs uploaded to SRFax.com. You select the pdf from your computer and it would just spin in the browser as "processing" and after quite…

Hi all, We have this weird problem what stops any internet access via the browser, but applications such as Outlook / Teams / To Do continue to work, as well as pinging domain names (purely to test internet connection). I recently figured out that…

Good afternoon, We have an issue when downloading our documents from our local intranet, they are a mixture of Excel and Word, PDF's are fine, however it just hangs saying it's downloading. I have tried toggling the switches off one by one but still…

Desktop PC has two HDDs, C: and D:. An issue is that D: drive may be missing on Windows 10 following cases. D: drive may be recovered after PC reboot but it's not 100%. Does anyone face this issue? If you give any troubleshooting or hints, it would be…

Hi everyone, Two PCs in the organization I manage can no longer connect to any wi-fi(office, home or hotspot). The users reported that the issue started on Thursday 16/06/2022. They were suddenly disconnected from the wi-fi they were connected to…