• Slow performance on Sophos Endpoint protected systems

    Supporto I-node
    Supporto I-node
    Hi, we're having general problems with the endpoints that are protected by sophos endpoint. We have all computer connected to sophos central and in general we did not have any security issues, but we see that some activities became very slow (mainly…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Browser not working, but internal network resources accessible, able to PING, TRACERT, and NSLOOKUP

    flyingspud
    flyingspud
    Hi all, My company is using Intercept X managed on Sophos Central (200+ terminals). 2 weeks back some users started facing the issue of their browsers not loading any web pages at all, resulting in timeout. This is regardless of browser type, be it…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Windows VPN not connection. Error 809

    Kieran Kelly
    Kieran Kelly
    Hi, I use multiple Windows VPN connections and DrayTek VPN connections to connect to my clients and last week all the windows vpn connections stopped working. I have tried everything I can find on the web to resolve and I want to rule out/determine whether…
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Sophos Endpoint products compatibility issue with Azure Code Signing (ACS) program

    Deadlock
    Deadlock
    Hello everybody, Does Sophos Endpoint products must be running a version of Microsoft Windows that has been updated to support the Azure Code Signing (ACS) program, which replaced the deprecated cross-signing program? Windows support for the Azure…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Sophos Endpoint using 50GB of Ram on Clients

    Carl Cobon
    Carl Cobon
    Not sure what has happened Sophos was asking for a reboot dure to an update on many computer last week and this week machines are being crippled. 50GB of memory usage, alerts in Windows were out of Virtual memory (When is the last time you ever thought…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Sophos EP Defense Software and File Scanner eating up CPU after recent update

    Sophos User5115
    Sophos User5115
    Today, we've had multiple users complaining of slow computers. When checking their task managers, the Sophos EDS and File Scanner are eating as much CPU as they can. This only started happening this week. Anybody else with a similar issue?
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Sophos System Protection service terminates unexpectedly

    April Beachy
    April Beachy
    We have one computer where Sophos System Protection service terminates unexpectedly. It does it every Wednesday and Friday at about the same time. We have uninstalled and reinstalled Sophos. We have wiped and reinstalled the computer and it is still…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • MAC binding in Sophos Intecept X

    Muhammad Abdullah Siddiqui
    Muhammad Abdullah Siddiqui
    Hi Team, We have some IPSec Remote Access VPN users which have Intercept X installed on their systems. Kindly confirm can we do a MAC binding of these users so they can only connect from their specific devices and cannot login from any other devices…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Endpoint Performance Issues

    A Wade
    A Wade
    I'm currently creating a new deployment profile for a large batch of surface go 2 devices to try and speed them up, I've got a fairly decent lightweight profile setup but our organisation requires us to install Sophos onto all of our endpoint devices…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Slow Endpoint Devices

    Joel Muia
    Joel Muia
    The Sophos endpoints are seriuoly slowing down Laptops and Desktops. What could be the problem?
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • SSPService.exe consuming huge amounts of RAM

    Paul Kavanagh
    Paul Kavanagh
    We have had several complaints from different Sophos Intercept X Advanced users that their Windows 10 PCs are running extremely slowly. This has been over the past week or so. When Task Manager is launched it shows 97% of RAM is used up and a majority…
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • How to hide the sophos tray icon?

    IT_Technik User
    IT_Technik User
    Hello folks, sorry for this nooby question, but I wonder if anyone could tell me how I can hide the sophos tray icon in a Windows Server taskbar. I just found an article KB000033450 which is for Sophos Enterprise Console. We are using Sophos Central…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • User authentication against firewall from Terminalserver not working properly

    LHerzog
    LHerzog
    Were having Windows TS with Intercept X. The TS is registered on the firewall (SFOS 19.5.1) as "Citrix Server". The user that login to the TS are authenticating also against the firewall through the Intercept-X client on the TS. This is working generally…
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Google Account has suddenly got disconnected

    Kyohei Urano
    Kyohei Urano
    I want to know whether sophos has restriction to syc google account. In my company, we are using google workspace service and also using google drive as the storage service. the files in google cloud are synced real time, but yesterday, a worker…
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Sophos Endpoint Defense Software using High CPU

    ankit patel2
    ankit patel2
    Running sophos agent on windows server. Every few days after reboot using high CPU over 25-30%
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Is it possible to add the local quarantine function?

    ong! L
    ong! L
    Advanced users can quickly restore files
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Block a device according to a certain period of time

    Etienne Gabriel
    Etienne Gabriel
    Good morning, I would like to know if it is possible to block a device that has not been connected for a while automatically by sophos. Thank you and good day
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • New Malware Detection - false negatives reward

    Andre Soares
    Andre Soares
    I have a honeypot for receiving phish emails. I received and submitted a file to Sophos that Intercept-x was not detecting. After my submission Malware was cataloged as Troj/DwnLd-AJZ Does Sophos reward false negative submissions? Maybe a voucher for…
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Higher RAM usage by Sophos Endpoint

    Bennett Thomas
    Bennett Thomas
    Hello, A customer recently brought to our attention that the Sophos Endpoint Defense Software process is consuming higher than normal RAM usage. It seems to be using about 500-600 MB. We are getting reports of poor client experience due to Sophos and…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Getting Microsoft Security Client event ID 5000 with Endpoint Intercept X installed on it.

    Jim Boettger
    Jim Boettger
    In the Event Viewer/Application/General Tab the message is Log off network every 20 minutes or so. It doesn't appear to be affecting anything that we can tell. We are not receiving the on a machine that does not have Intercept X installed on it. Only…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Undetected Malware

    Dennis Wauer
    Dennis Wauer
    Hi there, If I want open a image file, then there is a suspect app - maybe malware? Undetected atm?
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Endpoint slow down internet speed 2.0

    Younes el Ghazaoui
    Younes el Ghazaoui
    This is going to be a follow-up of the post made here: https://community.sophos.com/intercept-x-endpoint/f/discussions/137014/endpoint-slow-down-internet-speed We are still experiencing issues regarding Sophos. When Sophos is enabled the internet…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Sophos System Protection Service restarted/stopped loop" - Windows Update

    MysteriousDT
    MysteriousDT
    Hi! We found a strange problem: - Sophos Endpoint client service stuck in restarted/stopped loop. We found that, everything was working until some specific Windows Update version. The Windows and Windows Server also affacted. We did not found any solution…
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • modernweb.offloading.enabled = 1 not set

    Sascha Marco Börtzler
    Sascha Marco Börtzler
    Hello, one customer still has the NTP problem. The registry change works manually, after a restart it is deactivated again. How can you roll out the update? Should I enter the license number here?
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Windows Defender and Threat Protection running with Sophos

    Fabio Paciullo
    Fabio Paciullo
    Hello, We install Sophos Endpoint Agent on Windows 10 computers and see the recommendation that it is not necessary to disable Windows Defender because Sophos does it itself. But looking in the Windows Task Manager, I see Windows Defender and Threat…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
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